Hardware / Software Specification of Government Online Service Quality and Customer Satisfaction Portal

The government professionals complete a task as well as they have successfully provided the governmental service to the citizens of any society or community or the group, they can take the feedback from all of them, and for the record or evidence, they should be able to save the records into the database and in web server drive. If the government professionals will have any need to see his served areas or the selected community to provide any kind of evidence in the critical situation, they can easily show the record by searching from the web server drive.

System Development Tools of Government Online Service Quality and Customer Satisfaction Portal

The tools that are used in the development of the website portal as well as the development of the mobile application portals. For the development of the website, Laravel is used that is a framework of the PHP. For the implementation of the website portal, a lightweight editor is used named as sublime text 3.0 as well as the heavy editor is also used for the backend Laravel development with the name as PHPstorm. PHP Storm is heavy tool but it is very efficient for the development.

For Website

For Mobile of Government Online Service Quality and Customer Satisfaction Portal

 Selected Programming Language of Government Online Service Quality and Customer Satisfaction Portal

The programming language used is PHP to develop the system website for both of the parties the civilians as well as the government professionals. For the development, the PHP framework named Laravel is used for the backend development, while for the frontend development of the website portal, HTML, CSS, JavaScript, as well as bootstrap are used. In the frontend development of the website, it requires some stuff of designing to make the website or the front view of the website attractive, Bootstrap as well as CSS coding is used while for the animations or embedding the view more attractive with use of popup JavaScript as well as bootstrap for the putting effects in the website portal.

On the other side, for the development of mobile applications, Java programming, Android programming as well as swift programming languages are used. Java and android programming languages are used for the android application development while swift programming language is used for IOS or Apple or iPhone application development. To show the data of the applications, web services or restful APIs are developed using the PHP language. The web services are sending the JSON response by encrypting the data or the objects to the mobile applications whether they are Android or IOS applications.

Databases like MySQL server is used for saving the data or the record from the website or mobile applications into the database. In the website, there eloquent model for seeding and retrieving the data are used. The reason is to use the MySQL server because it is compatible with the Laravel PHP framework that is applicable on PHP version of 7.3.1. The second reason is to use the MySQL server because it provides the maximum speed as well as it also provides the proper ERD relations between the tables as well as can easily show the relationships between every table including indexing and the foreign keys.

Database Requirements of Government Online Service Quality and Customer Satisfaction Portal

The requirements for making the database are some permissions to access the database server to store, edit, view as well as delete the record. The database should have a backup procedure for the prevention of loss of the data stored in the server. The database server I have used in the project, it has the proper eloquent model as well as the schema models that can easily handle and manage the data into the database.

Indicating the problems which arose during this process and how they were identified and overcome.

In order to achieve the objectives of the current study, the possible problems are related to the responses of the respondents (these are based on the subjective approach), the time span allowed for conducting the current research work, the model being used and the use of the technology etc. All the above said problems are better catered by the precautionary measures. The date for the current research work is also based on the secondary data. The basic know-how about the latest and the advanced technology is gathered.

References of Requirement Model of Government Online Service Quality and Customer Satisfaction Portal

Belani, H. P. (2005). Implementing web-surveys for software requirements elicitation. In Proceedings of the 8th International Conference on Telecommunications, 2005. ConTEL 2005, 2(1), 465-469.

Firesmith, D. (2003). Modern requirements specification. Journal of Object Technology, 2(2), 53-64.

Gibson, J. C. (2004). Developing a requirements specification for a Web service application. In Proceedings. 12th IEEE International Requirements Engineering Conference, 340-344.

T. Miller, B. u. (2014). Requirements elicitation and specification using the agent paradigm: the case study of an aircraft turnaround simulator. IEEE Transactions on Software Engineering, 10(40), 1007-1024.

Y. H. Sung, S. H. (2009). Service quality between e-government users and administrators. I-WAYS, Digest of Electronic Commerce Policy and Regulation, 4(32), 241-248.