The basics of marketing research
will remain the same for both the profit and not-for-profit organizations, but
the overall strategy may have some changes because when an organization is
looking to earn profits, they see things with the perspective of profit,
nothing else. On the other hand, a not-for-profit organization may have other
important objectives to consider, because profit-making is not their prime
objective. However, various marketing research steps will remain the same. The
marketing research is important because it can provide great insight for any
organization about its target market and audience. There could be various
questions in the minds of an organization regarding their customers and market,
and they can find viable answers with the help of proper marketing research. If
answers are found for each question, the situation and circumstances will be
clear in the eyes of the organization.
The market research is essential
in so many ways, and one should understand that without proper market research,
it is hard to achieve goals and objectives which are developed during business
planning. William Bill works in Wealth Design Group LLC, and once he said that “Failure to do market research before you
begin a business venture or during its operation is like driving a car from
Texas to New York without a map or street signs,” This shows the importance
and criticality of the market research, especially for any new organization
going to start their business or work in a new area. There are different types
of market researchers, which an organization can pursue. The first type is
primary market research, which collects data through questionnaires, surveys,
interviews as well as focus groups. The second type is called secondary
research, and data for this research is collected by analyzing the existing
data and information available about the required market. So, it is up to the
organization what kind of market research is required for their business or
work, and how they want to do it (Pyle, 2010). In this market study, it will be
analyzed and explained why Not-for-Profit English Language Business School will
need marketing research and how they can do it.
Why to do Marketing Research?
An English language
not-for-profit Business School is going to start its school in Belgium, and
they must know that the English language is not something very common in the
country because a majority of people speak French, German as well as the Dutch
language. So, when an English language school will start its operations in such
an area, it will have to do market research so that they can get the views from
the students of Belgium. They are going to start two programs in the beginning;
BA and MBA in the city of Bruxelles. But it is imperative for them to know
which business programs should be available in the beginning, and what else can
be done in the future. It is an important question for them to find answers
about what students will prefer in a not-for-profit business school. They will
also have to identify an area in the city, which does not have any considerable
business institute, because it may not be good to start a business school in an
area, where there are too many business schools that are already operating. So,
they will have to find a suitable area, and they will have to know the
perspective of citizens, how they want this school to operate, etc. (Pope, Isely and Asamoa‐Tutu)
The Marketing Research Objectives to
Collect Required Information
It is vital for the business school
to understand that they need to develop concrete objectives so that they can
follow those objectives to collect important data, which is required to move
forward with a certain plan. Here are some of the marketing research objectives
for the English language not-for-profit Business School:
• The first objective is to identify
the choices of students like what kind of business programs they would like to
see in this business school
• What do students think about the
initial two programs to be started; BA and MBA?
• Which area of the city would be
suitable to build the campus of this business school?
• What kind of behavior and choices
are shown by the students living in Belgium?
• If students want to see any
changes in programs or they want this business school to come up with other
programs other than the business field?
So, these are some of the most
important and primary objectives of this marketing research study, and they
will have to collect relevant information and data so that these objectives can
be met with the required expectations. The problem is that Business School is
not sure about their start in the city as an English language institute.
Moreover, they don’t know about the preferences of the local students like they
want an English language school or not, etc. These questions have to be
answered and their answers will help the business school to derive their
detailed future strategy, otherwise, their overall plan would remain vague and
confusing. They have to find a direction, and it can only be found by finding
answers to the above-mentioned questions.
Marketing Research Methodology
of The Marketing Research
Study for Not-for-Profit English Language Business School in BRUXELLES, Belgium
There are various research
methods to go with marketing research, and it will be dependent on the choice
and requirement of an organization. For this particular marketing research, the
business school will have to go with the Primary research method, because they
need first hand and real information from the market. They have certain
objectives and these objectives cannot be fulfilled by the existing secondary
data. However, it is important to mention here that it is viable for the
business school to look at any existing available data so that they can get an
overview of what kind of research has been done earlier, and how much
information is available. It may give them an indication about their future
direction, but things will not be absolutely clear until they conduct primary
market research. They will have to conduct primary marketing research in a
detailed manner by collecting data from various samples of the students.
The primary research can be done
with a variety of methods. Here we are going to discuss different methods to
conclude what methods will be suitable for this business school. The first
method is a market survey, which is considered to be the most important method
to collect data from any market. The good thing about the survey questionnaire
is that it can be sent to a large number of samples, and it can be sent through
online platforms over the internet. This method will be useful for the business
school to collect data from students from all parts of the city. The second
considerable method is focus groups. In this research, a panel of people is
selected who sit together and discuss issues in an informal way. This method is
quite expensive as compared to the survey method because, in focus group
discussion, the researcher will have to arrange a physical space, some other
entertainment, as well as they might have to pay for participants. So, this
method is not viable for the business school, because they are already a
not-for-profit organization, and they can’t bear any extra expenses. Moreover,
another market research method is to do in-depth interviews, where people are
contacted on the phone or face to face and interviewed to get the required
information. Looking at the objectives of the business school, this method is
also not viable. So, they should go with the survey questionnaire method
(FRITZ, 2019)
Statement of Deliverables of The Marketing Research Study for
Not-for-Profit English Language Business School in BRUXELLES, Belgium
There are various deliverables
for this marketing research study. They will have to first determine their
sample from the market, and then survey questionnaire research will be
conducted to collect the data from students. Once they will have the data, then
it will be analyzed to get viable findings. Those findings will help the
business school to estimate how many programs they should start, and what kind
of building should be built. If programs are not too many, then they can build
a small campus, but if there are various programs identified after the
research, then they will have to build a large building to accommodate the
number of students enrolled in this business school. It will also be the time
to make the budget estimation that how many financial resources will be needed
to complete the whole project of the business school. It is also important to
mention here that research will be completed in 30 days. The first ten days
will be used in planning, the next ten days will be used to collect data, then
5 days will be taken to analyze data and get findings. In the last 5 days,
future planning and budget estimation will be made.
Conclusion of The Marketing Research Study for
Not-for-Profit English Language Business School in BRUXELLES, Belgium
After looking at different
aspects of the marketing research, it can be said that an English language
not-for-profit Business School in Belgium will need a lot of detailed research
from the market, before starting their institute. They can’t just begin with
the plan without any market research. This market research study will help them
to get the required information and data, which can be used to make
considerable future decisions.
References of The Marketing Research Study for Not-for-Profit English
Language Business School in BRUXELLES, Belgium
FRITZ, JOANNE. 8 Ways Even Small Nonprofits Can
Do Market Research. 2019. 6 November 2019.
<https://www.thebalancesmb.com/small-nonprofit-market-research-2502235>.
Pope, Jennifer A., Elaine
Sterrett Isely and Fidel Asamoa‐Tutu. "Developing a Marketing Strategy
for Nonprofit Organizations: An Exploratory Study." Journal of
Nonprofit & Public Sector Marketing 21.2 (2009): 184-201.
Pyle, Lesley Spencer. How
to Do Market Research--The Basics. 2010. 6 November 2019.
<https://www.entrepreneur.com/article/217345>.