Payment cards, in the modern world, have not only gained
popularity but have also become the fundamental method for online and in-person
purchases. Because of the fame of payment cards, the market for debit and
credit cards is expanding in a consistent manner. In accordance with the Census
Bureau of the United States, debit and credit cards have increased
significantly in numbers. With their usage, number of attacks on them has also
increased. The same can be said about the UK as well. With the expansion of
payment cards, the amount of fraud associated with them has also increased (Finance, 2019). Generally,
fraudsters have adopted an organized approach and are utilizing sophisticated
techniques of misusing and obtaining financial and personal information of
consumers. Other than just direct losses, decrease in the confidence of
consumers can affect the reputation of brand because of fraud. Consequently,
card issuers and financial institutions are consistently seeking innovation and
new methods in the prevention and detection of payment card fraud (Moneyadviceservice, 2019).
Financial and technological innovations in the industry of
payment influence the payment vehicle choice of customers by providing more
convenient methods and techniques of payment. Now, consumers tend to utilize
electronic methods of payment which exceed almost three-quarters of payments of
non-cash. More than sixty percent of such payments have been made through debit
or credit cards. In general, a recent study by Federal Reserve determined that
payments through cards have exceeded the payments which are made in person by
people (Raj & Portia, 2011).
With an evolution in the spending behavior of consumers, the
international market for cards has grown significantly in the recent years.
Cards are quite convenient and useful for customers, accepted widely by a large
number of merchants, and it is also an efficient method of payment. The reason
why payment cards are generally preferred more by consumers is that they are
convenient. It has been revealed that every single second around the world,
over 10,000 payments are being made through cards. Moreover, it has also been
determined that existing users of credit cards are predicted to rise in the
coming years. The reason why figures are expected to increase is that they are
quite convenient and provide an efficient way of transferring or paying the
necessary amount (Actionfraud, 2019).
Meanwhile, innovation occurring in payments had resulted in
significant efficiency and convenience. New technologies have created
complexity and have also introduced new factors or risk presented by new
technologies and providers. As cards have become the fundamental method payment
in retail transactions and payments, they have also become quite an enticing
target for hackers and criminals. Fraud associated with payment card exhibited
ever since cards were introduced into the system of payment. As the market of
card has expanded significantly in the recent years, the level of fraud related
to payments cards has also increased. Each and every year, this type of fraud
causes a loss of billions of dollars, and the figure is only increasing with
time (Nga, et al., 2011).
In accordance with a report, it has been determined that
fraud associated with card payments costs more than 8.6 billion dollars every
year. 0.4 percent of 2.1 trillion dollars in card volume, this figure is quite
a troubling sector for the industry because of its volatile nature. Other than
actual losses in the finance, fraud associated with payment cards also affects
the confidence of consumers in electronic systems and organizations. For
instance, it was stated by Visa in its report that an increase in illegal and
fraudulent activities could not only influence their reputation but could also
cause significantly losses.
The prime fear of UK consumers is fear related to debit and
credit card. In general, concerns about fraud are significantly greater than
that of health viruses, terrorism, and personal safety. Payment card fraud is
actually associated with identity fraud. Generally, identity thefts take place
when the personal information of someone is stolen by another person without
any type of permission. In other words, it is the misuse of information which
is normally taken from another person without his or her permission for making
payments, attempting to obtain services, and creating accounts. That is the
reason why fraud of payment card can be simplified as personal information’s
misuse which is obtained by a person in the absence of his permission. Modern
fraudsters are experts who utilize thorough ways of obtaining different
cardholder details. With time, new methods of attack are being developed by
criminals through the use of sophisticated methods (Chaudhary, et al., 2012).
It has been determined that different models similar to
business models are employed by criminals: databases which resemble credit
bureaus and time-sharing operations of the database through different websites
which offer access to stolen information for a specific fee. Actually, card
fraud is undoubtedly a serious issue for the industry of payment and financial
institutions face different issues related to payment and a search issue for
effective measures to prevent the fraud in order to minimize reputational
damages and associated costs.
References of what extent does payment card fraud affect the UK users?
Accountants, C. I. o. M., 2018. Fraud risk
management. ResearhGate, pp. 1-48.
Actionfraud, 2019. Store card fraud. [Online]
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Auditors, I., 2017. Managing the business risk of
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Businessinsider, 2019. There's a good chance
you're a victim of credit card scams and you don't even know it — here's what
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