What are the important aspects of the service package?

                                                              i.      There are various critical aspects related to service package such as good location, good staff having interaction with customers, good kitchen working line, as well as good supplies.

b.                  Which skills are needed by the service personnel?

                                                              i.      There are some necessary skills to be possessed by the service personnel. First of all, he/she should show a positive attitude along with patience. If such skills are not possessed by them, then they cannot make great connection with the customers. The image of a restaurant is created by the service personnel. If a customer has a bad experience in terms of a waiter, then such customers would not visit that restaurant again regardless how great the food and environment was. There are various other important factors as well, but appearance as well as customer service will always be on the top, when it comes to inspire customers in a positive manner.

c.                   Develop a rough-cut service blueprint of the delivery system. Critique the blueprint pointing out points of potential failure

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d.                  Can the customer/provider interface be changed to include more technology?

Yes, there is always a room for improvement. For instance, a buzzer system has been introduced by the restaurants for the customers, when they first arrive for the reservation. A customer can walk around the restaurant like its outside park etc, and when buzzer rings for them, they know that table for them is ready. It is a great idea for the restaurant, because otherwise they always are being asked from the customers regarding a free table, and this buzzer system keeps things so calm and in order. Moreover, a mobile application can also be developed, which allows customers to reserve their tables before their arrival. A recent example of using technology comes from Cinemark, that when customers are watching the movie, they can click “Do not disturb” button on the app so that phone can be on silent. Different rewards are associated with this act, which makes the interaction of customers more productive and useful.