The People Who Make the Products

After the management system, the people are important because they are responsible as they come up with new services and products of the company. The company should focus on hiring people who are competitive enough and have expertise in their regrading field. This is for the entire organization, the managers in the company, to the local people or ordinary workers. If the business companies invest in more competent people because they come up with new ideas and the company can create the best possible products and services for the customers. And if the company represents these people, it will set an image among the consumers because these positive initiatives attract the consumers.

People Who Bring the Products to the Customers

This will include the people who have to know-how about the customer's taste and what they want and what is the best way to fulfill the requirements of the customers. The marketing efforts are focused on attracting prospects and generating leads. And when these prospects are developed, these people assure that all the products and services of the company are available to the customers in an affordable and easy way. But if these people fail to bring and attract the customers, the company cannot build a customer base that is sustainable as to keep their business running.

People Who Talk to the Customers

No matter what kind of company is, they all need the support of the customers to support the services and products of the. The company should have some expert people who have good communication skills with the customers. Because this could actually make or break a deal with a lot of customers. Because customers are always attracted to people who are willing to listen to them and help them. But this will be in this case if the customer is finding any issue regarding the product of the company.

The people should be ensured that their problems will be solved and customer-friendly people are available for assistance. In different companies, the customer service people vary. Sometimes the products and services are the same as different companies, and in this case, the customer finds those companies that give them exceptional customer care services. And therefore, the companies invest in training people for customer services.

The Overall Customer Experience

The people surely have an impact on customer services because in the market, because if we provide the customers with the best services, this will help the company in gaining new customers. If the person who is dealing with the customer and providing the customer services is loyal and patronage then the company will have a great customer rate

 Process of sales channel

The direct and indirect activities are included in this process. In the direct activities, the value is added to the customers' interface, and in the indirect activities, the service of the customer experience is the service, and this activity is also known as the back-office activities. The indirect services support the activities of the direct services in order before and after the consumption of the services.

Technological processes of sales channel

The technological process is the process of creating tangible products. And the main objective is to assure that the customers should feel that the product is their property. And the manufacturer should create the product according to the demand a requirement of the customers. And the manufacturer should develop the product like he is owning the product and want to sell the product in the market. The balance between both things ensures that that the business is running successfully.

Electronic processes of sales channel

An electronic process is a process in which the information of the product and the manufacturers is gained through the receipts, barcodes, and forms, or other methods. In this process, the product is also scanned with the help of an application installed in the mobile phones.

Direct activities of sales channel

Direct activities are associated with the choices of the customers and their reactions. That what are their perceptions concerning the procedure and how did they feel around the process and if there might be any changes needed in the process so that the process can be made smoother. And these activities are occurred in the present times and are recorded s well.

  Indirect activities of sales channel

Indirect activities are those activities that do not happen in real-time and take place before and after the product has been bought by the customers.

 Mixing processes of sales channel

This is a process in which something monumental and enormous is created. An example of the combination of internet marketing and tele marketing is used in order to promote a product or a service to attract customers.

Concepts related to processes

Workflow of sales channel

Workflow the movement of the tasks or the information from one person to another. But the workflow is no limited to people and tools only.

Business process reengineering of sales channel

Business process reengineering generally abridged as BPR is a way to upgrade or improve the adequacy of the association alongside its efficiency. It comprises of beginning right from the earliest starting point or without any preparation and making a significant business process alongside its use or data innovation so as to accomplish noteworthy improvement of exhibitions.

Business process management:

Business process the board is ordinarily curtailed as BPM. It is characterized as an order which has a blend of various business exercises and their streams and which endeavors to help the vision and strategic business inside and furthermore past numerous limits.

Total quality management:

Generally abridged as TQM, Total Quality administration is looked for so as to improve the nature of the item. Six sigma technique was utilized by Motorola so as to get some answers concerning all-out quality the board.

It comprises of strategies so as to improve the procedures in the business and in this way, lessen the issues in the yield increment the yield and along these lines expand the benefits.