There are various marketing
strategies adopted by different organizations, and it is totally up to their
choice and preference. One organization may see great potential in a marketing
strategy, and the other may find it useless for them. One of the marketing
strategies is called experiential marketing. In experiential marketing, the
product or service is marketed through the relevant experiences which a
consumer can get. This marketing technique is used to engage consumers in
emotional feeling with the product or service so that they are ready to use it.
It has been observed that many top companies and brands around the world have
been using experiential marketing to market their products. “It was also proved
that such a marketing strategy has been successful for many top brands, and
many others should consider using it in their marketing campaign. It is the
purpose of every business to get as much attention as possible so that they can
attract more and more customers. So, it is advised to business organizations
that they should use experiential marketing strategy because there are so many
reasons to adopt this marketing method” (Goldstein, 2019)
It is important for organizations
to understand that experiential marketing strategy can provide so many benefits
to an organization, and each advantage can be great for their long term
success. The first great reason to adopt experiential marketing is that
traditional advertising methods are declining with the passage of time. The
technology has changed so many things, and marketing is one of those things,
which has been transformed by technological advances. The other great benefit
of experiential marketing is that it gives organizations a psychological edge.
It has been proved that when customers are engaged with the product, they
resonate with it, and their chances of buying such products are increased. It
has also been observed that when customers are engaged with a product, their
loyalty can be increased. “An experiential marketing strategy is a great tool
for branding because it can place your brand pretty nicely in the minds of the
customers. If customers remember a certain brand, then they also talk about it
with others, which is another great thing for its popularity in the market”
(Smerd, 2019)
It has been seen over the years
that when customers are engaged through experiential marketing, and when they
become loyal, they actually become their brand ambassadors. That’s why they
like to share the information and experiences with others, which may convince
others to buy the product. McKinsey conducted a research study regarding the
recommendations coming from word of mouth, and it was found out that 20-50
percent of purchase decisions made by the customers were based on
recommendations through word of mouth. It shows the importance of experiential
marketing that how great and beneficial it can be. There are many successful
examples of brands that used experiential marketing and had great success. “One
good example comes from Dulux, a paint brand. Dulux holds an event in different
cities of the world throughout the year named as “Dulux Color Runs,” which
engages so many people in a positive branding activity. This activity helps
Dulux to get in top trends all around the world” (Goldstein, 2019)
The other great example of
experiential marketing comes from the famous brand ‘Red Bull”. “The brand has
always associated itself with the sports of extreme nature. One of the great
branding activities of experiential nature was Red Bull Stratos. This event was
arranged by Red Bull, where a man named Felix Baumgartner has to jump in a
freefall style from the space and entering into the earth. This jump from the
Felix Baumgartner was around ten minute’s time until he landed on the earth
with a parachute. This was one of the activities, which was seen by millions of
people all around the world, giving a great boost to the branding of Red Bull.
Looking at these examples from the real world, and analyzing different
advantages, it can be concluded that experiential marketing is certainly a
viable strategy to consider, and it is recommended that organizations should
use this strategy to boost their overall marketing strategy as it can help them
to succeed in so many ways” (Elsey, 2019)
Our consumer insights really
needed in advertising/marketing? Debate and give examples.
It is important for every
organization to understand that target or potential customers are their main
source of income and profits as they are the ones who buy products and generate
sales. If customers are not responding to a company and its products, then
there must be something wrong with the marketing strategy or products itself.
For instance, if there is a company, which has produced a great product, which
is also needed by the customers, but still, the company is not able to grab the
attention of customers. There can be several reasons for this, and one reason
could be the loopholes in the overall marketing strategy. It means that the
company has a great product in hand, but they did not get the customer insights
from the market, what kind of product is their requirement, and what kind of
features they want to see in the product. A business idea can be wonderful, but
if a company is not able to execute it with proper planning and marketing, then
even a good idea can get failed. It shows how important marketing activity can
be with regards to consumer insights.
It is critical for every
organization to understand each and every perspective of consumer insight like
what they actually are, and how they can make a considerable impact. A few
decades ago, maybe it was easy for an organization to get consumer insights in
its target market because things were not in too much variety. The
organizations knew that a majority of the audience would watch TV during primetime,
or they will read the famous local and national newspapers. But all of this has
been changed with the essence of information technology, computer, laptops, the
internet, and smartphones. Things have changed so much in the recent decade,
and marketing patterns have changed. Now, even the variety in terms of TV
channels and newspapers is huge, and almost all of them are also available
online. So, it is hard for organizations to determine their potential and
target consumers. “The demographics are changing, and decisions are getting
difficult for organizations. It is important for the marketing research to
conduct a detailed research about the target market and different dynamics of
its audience so that they are targeted with the right channel as well as the
right message. If consumer insights are not properly researched, then either
marketing channel will be wrong, or a proper message may not be selected”
(Klepic, 2014)
It is critical for organizations
to understand that they can make a great marketing campaign, or they can make a
good campaign. The difference between the two is that a good campaign with good
enough consumer insights will do the job, but if the marketing campaign is
great, and it has all the vital ingredients, then it can really change the
whole game for a product, brand or company. The company should realize that
knowing about the facts is not good enough for consumer insight. There must be
some powerful insights so that a company can get what it wants to get from a
certain product and marketing campaign. Consumer insights can easily be taken
if a proper method is identified in the beginning. “One good example comes from
McDonald’s that customers were demanding a breakfast menu from them for years.
Various surveys and opinion polls have suggested that the majority of customers
want to see breakfast provided by McDonald’s. It was an obvious consumer
insight for McDonald’s that their customers wanted a breakfast menu, and it was
obvious for McDonald’s to know that when they launch it, it will be successful.
So, embracing this consumer insight, they finally came up with the all-day
breakfast option, which grabbed good attention from the market” (LSB, 2019)
The companies should also realize
that sometimes, consumer insights are not obvious, and they have to dig deep to
get the perspective of their consumers. A good example in this regard is
Cinnamon Toast Crunch. It’s a breakfast and cereal company for the kids, but
there was an interesting consumer insight that even adults were using the
product as they liked its taste and quality. This insight helped the company to
know that even people like it at night time, so they focused on this thing to
get more and more customers. “This is how the company was considered as the
Late Night official cereal. Sometimes, the companies will have to do intense
market research by surveys and other methods to get the views and perspectives
of their customers, and when they get it, things can be easier for them to
target their potential and target customers. So, companies should always look
to use consumer insights” (LSB, 2019)
Is brand storytelling really
necessary? Debate and give examples
The business organizations have
to sell their products and services to humans, so they must keep one vital fact
in mind that storytelling is something, which is strongly connected with humans
as they like it and relate to other things with the help of storytelling. It is
part of the human nature that they hear and tell stories and then relate
themselves with those particular stories. That’s why storytelling is also an
important thing for the marketing process, and marketing experts should
understand this reality. A business can have a strong brand if there is a
strong story to tell about the brand, how it was formed, and how it is relevant
to people and society. There are various elements that are defined in the brand
storytelling, like its inception, how it grew with the passage of time, and why
it still exists. If a company can develop a great brand story, it can help them
in so many ways. “One good example can be given for a shoe company named TOMS.
Blake Mycoskie is the founder of the company, and in 2006, he was on a visit to
Argentina. He saw so many children without shoes in the region and also
witnessed the hardships of those children. Then he came with an idea to make a
new company, which would help these children. So, TOMS was started, and it came
with a slogan of “One for One,” which means that every pair of shoes, which
would be bought at TOMS, it will mean that a new pair of shoes will be given to
deserving children” (Wachtel, 2019)
This kind of story can convince
the majority of people to buy shoes from TOMS because they can relate to some
good work. They can feel that when they buy shoes from TOMS, they do help
deserving children, who don’t have any shoes to wear. Keeping this example in
view, it is crucial for a brand to know why brand storytelling is critical for
them. The first major reason is that it can grab the attention of potential as
well as target customers. If a brand story gets the attention of its customers,
and if the story gets in the top trends of social media, then no one can stop
such a brand from getting success. It happens like this because stories are
better in selling anything, rather than just selling something without any
considerable story. “A brand with some interesting story will always force
people to purchase the products, especially when a story is related to help
others in society. It is a fact that competitive advantage is crucial for every
company, so great thing about brand storytelling is that it differentiates one
brand from the other, which means that a brand with a great story can stay ahead
in the competition. If consumers are part of the story, they can relate to it,
which makes them more loyal” (Wachtel, 2019)
There are various other reasons,
which prove that brand storytelling is essential. It is a fact that if we talk
about one product, we can have hundreds of brands for one product. So, the
question is how a brand will stand out, and the answer is if it has a great
story to tell its consumers. In a particular market with so much sameness, it
is vital for the companies to become unforgettable. “Moreover, storytelling
will not only connect a company with its consumers, but it can help to build a
considerable tribe, which has people with the same thinking approach, sharing
their idea and beliefs. So, it not only profits a company, but it also profits
humans, because they can relate to each other with the help of brand
storytelling” (Costa, 2019). Keeping these benefits in mind, it is critical for
a brand to understand how a story of a brand should be told, and which elements
should be included in the story. “A company should integrate a great message
about its brand and how it was developed to achieve some purposes. When brand
storytelling would be strong, it would certainly produce great results for a
brand in so many ways” (Bozeman, 2019)
References of organizations
Bozeman,
R., 2019. What Is Brand Storytelling and Why Does it Matter?. [Online]
Available at: https://kapost.com/b/why-does-brand-storytelling-matter/
[Accessed 5 November, 2019].
Costa, C. D., 2019. 3 Reasons
Why Brand Storytelling Is The Future Of Marketing. [Online]
Available at: https://www.forbes.com/sites/celinnedacosta/2019/01/31/3-reasons-why-brand-storytelling-is-the-future-of-marketing/#3a2b4a6e55ff
[Accessed 5 November 2019].
Elsey, W., 2019. Experiential
Marketing: Strategies For Beginners. [Online]
Available at: https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2019/09/09/experiential-marketing-strategies-for-beginners/#6783f4257771
[Accessed 5 November 2019].
Goldstein, C., 2019. What Is
Experiential Marketing? 5 Examples That Worked. [Online]
Available at: https://www.fundera.com/blog/experiential-marketing
[Accessed 5 November 2019].
Klepac, J., 2014. What Are
Consumer Insights and How Do They Impact Marketing Effectiveness?. [Online]
Available at: https://www.huffpost.com/entry/what-are-consumer-insight_b_5906624
[Accessed 5 November, 2019].
LSB, 2019. Consumer Insight:
The Key to Unlocking More Awesome in Your Marketing. [Online]
Available at: https://www.lsb.com/blog/consumer-insight/
[Accessed 5 November, 2019].
Smerd, J., 2019. 8 Reasons Why
Experiential Marketing Has An Advantage Over Traditional Methods. [Online]
Available at: https://eventeem.co.uk/experiential-rigged-game/
[Accessed 5 November, 2019].
Wachtel, T., 2019. Brand
Storytelling Isn’t Just Important; It’s Absolutely Critical. [Online]
Available at: https://elementthree.com/blog/why-brand-storytelling-is-absolutely-critical/
[Accessed 5 November, 2019].