Case
Study Analysis of CX Technology
CX Technology was doing a good
business with satisfied level of revenues coming especially from its commodity
product such as components of cold forged steel speakers. The stats revealed
that company was able to achieve the revenue of $51m in 2007, and they were
also sustaining their position as one of the leading manufacturers for the
components of cold steel speaker on global scale. Looking at these facts, one can
say that business was going normal and overall growth was sustainable. It seems
that everything was fine and things were moving in the right direction, but
still CX Technology chairman Albert Ting was not completely satisfied. The
question is that whether the company was having considerable problems? The
overall performance of the company does not validate this question at all that company
was facing any problem. It was just the extinct and long term mindset of Ting,
which was asking him to look for more diversification as well as expansion of
the business.
Apparently,
there were no direct problems were faced by CX Technology, but one fact was considerable
that competition was increasing with the passage of time. It means that there
were things to look at for the company to make sure they remain as one of the
leading manufacturers in their industry, and they are not threatened by any
competitor. The case revealed the fact that overall business was fine, but the
rate of new business was not as high to reassure its current position. It was
observed that industry was coming with some viable measures to contain costs
and with these relentless efforts by various manufacturers was making life difficult
for CX Technology, as margins were slowly squeezing. In such scenario, where
things were looking to become more difficult in the future and process was going
to be hard for CX Technology to remain as successful as it was.
Keeping
this information in context, it can be said that Ting was right in his thinking
approach that company should not rely on one line of business and there should
be some diversification so that business can be developed further. The first
though of expanding to the automotive industry was not a bad option as it is
one of the largest industries in the world. However, the after effects of 2009
economic crisis were also evident as one of the famous brands Detroit was
looking for government to bailout from this crisis. So, a huge question was
there to answer for Ting, whether he should expand to automotive industry or
not? It was important to understand for the company that they deal in cold
steel forging, which is comparatively an easy process to manage as compared to hot
forging and warm forging. They both needs high temperature levels for forging,
whereas cold forging could be even achieved at the room temperature.
It
is also important to look at the start of the company and how it developed its
business so for so that four major diversification options can be recommended
in the end. The company started its business in Taiwan by producing bicycle
& bullet parts in 1972. Then in late 70s, company felt that they needed a
change so they started producing parts and components of speakers. The company
remained in this business for more than 30 years and this great experience
allowed them to get customers like Harman International, Philips, Onkyo,
Panasonic, Payoneer etc. The facts also revealed that 60% portion of the
company’s production was serving the industry of automobiles, and remaining 40%
portion was consisting of retail sales. Due to high quality, in time supply and
great performance, the company was able to get repeated business. The growth
and expansion allowed the company to open plants in China as well as Vietnam in
2002 and 1996 respectively. In 2009, the number of employees working for the
company was 1300.
Taiwan
plant was then turned into headquarter as company has been able to handle its
production from other two plants in China and Vietnam. The company also has
great capabilities to achieve competitive advantages. With these best
capabilities, the company has been able to sustain their growth and success for
such a long time as they deliver quality and high performance. The sales and
marketing efforts have not been that efficient as other business departments
have been, therefore company did invest in its marketing efforts so that more
efficiency can be achieved with the passage of time. Regardless of the all the
good numbers, revenues, stable success and sustainable business, Ting still
knew that diversification was indispensable for the company. They must
penetrate into at least two other markets so that business can be developed as revenue
was getting flattened, and CAGR of the company observed decrease to 11%, which
started from the level of 29%.
So,
looking at different options for the company according to its business line,
various recommendations can be made to Ting that CX Technology can expand to
various other markets and industries. The first diversification option for the
company is to expand their business to automotive industry. Now, it is
important to look at some facts to know that why this option is considerable
despite the fact that industry is facing various issues after the economic
crisis of 2009. Ting should realize the fact that automotive industry is a huge
one on global scale and it is one of the largest industries. There are so many giants
in the business and if CX Technology can gain some business relationship with
these giants, they can achieve so much in the future. If they can join hands
with production units of biggest automotive industries of the world, then
company can get great business for longer period of time. The joint ventures or
any such business partnership in automotive industry will also to penetrate in
this industry, and if everything goes fine, the company can experience huge
success in the coming years.
The
second considerable option for Ting is to look for specific markets around the
world. And the most crucial opportunity is to go for U.S market. Being one of
the leading economies of the world and headquarter for hundreds of business giants,
U.S market is a best option to consider. The company can look to join hands
with companies like Chrysler, GM and Ford Motors, as well as foreign
manufactures such as Honda & Toyota, who are also based in U.S. The size of
U.S industry is huge and if they can get a tiny portion of business in the
beginning, it can create countless opportunities for the future. The companies
in United States are looking for suppliers who can provide different components
at lower process, as their profitability has been decreasing. It means that company
can certainly consider for United States automotive industry. The third
diversification option for the company is to target one of the largest and
fastest growing economies of the world, China. The automotive industry in China
is still young and it is still growing regardless of 2009 financial crisis.
The
company can expand their plants in China as they can benefit from they already
have their presence in China. They can make joint efforts with Chinese
automotive industry to look for new business opportunities. They can look to
target different sectors of China along with automotive industry as China has
huge potential in so many ways. They can also do the same for Vietnam as well,
because they already have their presence over there. The fourth option for Ting
is to consider is that they should look for business line other than cold
forging of steel. Various industries needs hot and warm forged steel as well,
so they can use their prior experiencing in steel business to expand their
business line by starting warm and hot forging steel. All of these
diversification and business expansion options offer great opportunity for CX
Technology, and Ting should invest in more research to further explore these
options.