Report on Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

Introduction of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

            Fact finding defined as the formal procedures to gather complete information regarding systems, requirements, along with the preferences. In order to ensure the successful of a system development, then it is extremely essential to gather the entire information (Tilley & Rosenblatt, 2016). The requirement finding which is aligned with the requirement development are the main fundamental inputs that required for the system design. The requirements’ finding focuses on the actual and fundamental need of business, the system resolution, along with the features of the system. Requirements are separated into functional and non-functional, in which the functional focuses on the process of a system, while the non-functional puts more focus on the behavioral properties of a system.

Self-checkout System at a Grocery Store

There is a serious pressure has burdened the grocery stores regarding the management of checkout system which has made the customers have started to complain due to they are standing on the queue for a quite long enough (Kalyanam, Lal, & Wolfram, 2010). For this reason, the management has decided to create a self-checkout system with a purpose to reduce the pressure for the employees in the grocery store. Thus, to form this self-checkout system, we have to begin with the definition of requirement which integrate both functional and non-functional requirements. Yet, we also have to design a method that would able to gather the entire requirements from the main stakeholders.

Requirements Gathering of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

            For this self-checkout system in grocery store, we would apply different methods to gather all the requirements such as interview, questionnaire, and finally, observation.

Interview of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

The first fundamental step is conducting interviews with different roles of people regarding this self-checkout system.

Owner of the grocery store

Owner is the main stake holder, and thus, it is fundamental to interview him or her to support us in understanding the purpose of the self-checkout system, since we need to know his or her vision behind this requirement.

The store manager of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

The store manager will inform us properly on the situation and condition in the store, and also why there is a requirement of self-checkout system.

The security officer of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

The security officer is the right person to interview since he would know exactly how the queue in the grocery store which has made the customers complain.

Questionnaire of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

The next step we will do is conducting a questionnaire to gain the feedback from the customers at the grocery store. For this, we will take samples from 20 customers in the busy hours, and also 20 customers in the non-busy hours. The reason is to get accurate description about the situation on the grocery store in both busy and non-busy hours. We will deliver some simple questions, in which the customers could reply in ‘Yes’ or ‘No’. The questions that we will ask to the customers are as mentioned below.

1.      Do you regularly shop in this grocery store? (This will enable us to find out if he or she is a loyal customer or not).

2.      Does the products and services provided by this grocery store make you refer the store rather than other store?

3.      Do you think that there is a long queue every time you shop in this store? (This will enable us to acknowledge the real situation in the store).

4.      Are the staff in this grocery store providing excellent customer service for you? (This will enable us to find out the relationship between the staff and the customers).

5.      Do you think this queue needed to be reduce? (This will enable us to find out the shopping experience of the customers).

Observation of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

The next thing we will do is conducting an observation by step in to the grocery store to observe the actual situation along with the recent system used by the store to handle the long queue.

Functional Requirement of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

Once the entire information have collected, then we need to cover up all the functional and also non-functional requirement for a self-checkout system in the grocery store.

The functional requirement of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

1.      The system should be able to scan properly the products’ barcode.

2.      The system should be able to correctly sum up all the items in every transaction.

3.      The system should be automatically save all the transaction performed in the grocery store

4.      The system should accept both cash and cards payment methods

The non-functional requirements of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store

1.      The system should be durable and easy to be repaired

2.      The system should be able to remain functioned in different temperature of the grocery store

3.      The system should be able to detect fake currency

References of Fact Finding and Requirements Development for Self-checkout System at a Grocery Store