Give three examples of possible contexts for communication. For each context, suggest the best way to approach communication.

Organizational communication: For attaining the determined objectives, the social system is developed of the symbiotic groups attempting. For effective management in the workplace, organizational communication is significant to approach because it can manage and handle critical situations. There are some best ways to make communication in the organization, such as identify the objectives of the organization, identification of roles as well as the responsibilities, have the knowledge about change as well as taking part in the recruitment activities.

Interpersonal communication: The communication among two persons is called interpersonal communication. Such kind of communication consists of the transfer of message or the significant information, whether it is in the form of any mediate or direct communication. The suggestions are: solving the problem, understanding other’s needs, normalize power, making the decision as well as collect the significant information and provide it to others.

Group communication: Making conversation or discussing something in gathering of people to attain the determined goals. It is used to share the significant information to other, ideas as well as telling the experiences to others for making the decisions. The suggestion for group communications are hangout with colleagues, raise the important point for asking the relevant answer, helping others as well as making the decision which is valuable for employees and organization.

1.      For a particular context and audience that is relevant to your own organization, outline the best method to create and present a clear message.

A leader should have to communicate with the followers as well as colleagues. He can communicate with them in several ways such as the workshop, conversations, workshops as well as the meetings.

Workshops: The workshops are best ways to convey clear message to the related persons as well as to the related professional. It is because they can ask some important questions, and those questions can be resolved by performing.

Meetings: In the meetings, the leaders can share a clear point view within the workplace. You must try to describe the purpose of the meeting. For instance, the purpose may be logging the defects.

Presentations: it is another best way to convey the clear concept of the message or the information. The presentation technique is based on the full description, and the language should be easy and formal.  

Conversations: the discussion on the particular topic is called conversation. It is the best way the conveying the information because some persons can ask some tough questions they feel hesitate to ask. You should have knowledge of the sensitivity of the top and try to develop good listening skills.

2.      Outline the steps involved in effective two-way communication?  

There are several steps are included in the tow way communication. The steps are very important and provide very important information and idea to conduct effective communication.

·         Making an idea for conveying

·         The key idea should be in understandable words, a graphical representation or in the form of symbols

·         Choose any method for the conveyance of the message or idea

·         Follow the chosen technique of communication and convey the idea

·         The listeners or receivers will receive the message

·         Decode or decrypt the message for getting understanding

3.      List effective management communication characteristics

§  On a regular basis, must interact as well as make healthy conversation

§  You should have good listening skills because by having these skills, the communication will become healthier as well as you can raise some important points in communication, which can be very helpful to solve the problem. It is also significant because you can easily understand and guess what the employees want to say.

§  You must have to hold some meetings because these can make you connect with other colleagues and staff member as well as it can help you to make healthy conversations. The meeting provides you significant information how you can be professional and effective as well as guides you on how to complete the tasks of the day.

§  Every time you should try to do work in the form of the team because teamwork provides you a better medium for the communication

§  Most importantly, you should and must try to avoid noisy places to make conversations because it can damage the listening power.

4.      Give three examples of electronic and three examples of non-electronic communication methods. For each example, suggest where they would or would not be used.

The three examples of electronic communication are as follow

§  Email

It should be at the workplace to call a meeting or notify formally but it should not there when you sit with the staff

§  Phone call

It should be at the workplace to call a meeting or notify formally but it should not there when you sit with the staff

§  SMS

When the staff member is not closed or not available current time

The three examples of electronic communication are as follow

§  Letter

The letter should be when you inform any person in another department

§  Signs

When you are working in the organization and the type of work or meeting is sensitive

§  Schedule a meeting

5.      Outline effective listening techniques.

§  Making eye contact with the employees and colleagues

§  Acknowledgment

§  Asking the question for understanding

§  Giving feedback silently

6.      Explain the feedback process. Outline methods of feedback

The process of the feedback is followed by some steps which are as follows

§  Collect Data

In this step, the data is gathered from the workplace to take important actions

§  Take Actions

Some actions are performed after collecting the data for betterment in the organization

§  Communicate Feedback

The feedback which is taken from the employees is discussed in the management team to highlight the main issues and problems.

§  Refine changes

The changes which were introduced in the company, these will be refined and polished and then reapplied in the workplace

7.      What potential barriers to communication may exist within a workplace?

§  channel issues

§  transmission journey

§  cultural/language

§  status differences barriers

§  environmental barriers

§  physiological barriers

§  psychological/personality

8.      What is verbal communication?

Verbal communication is concerned about spoken language. The communicator can easily convey messages to another person to express his feelings, ideas, opinions, and information.

9.      What is non-verbal communication?

Nonverbal communication is that communication in which spoken words and language cannot be used. It totally concerned with body language as well as facial gestures.

10.  Outline any relevant legislation or organizational policies that should be considered within the communication process.

§  The Sex Discrimination Act (1984)

§  The Australian Human Rights Commission Act (1986)

§  The Age Discrimination Act (2004)

§  The Privacy Act (1989)

§  The Disability Discrimination Act (1992)