What was the reason and context for communication?

At Big Daddy’s, I am working both as a waitress and a manager. The main reason behind the communication is basically about the change of the shop’s recipes as well as the procedures. I was directly involved in training other employees of the store. So, I had to communicate with them on the regular basis.

The context for the communication is the concept of the interpersonal communication. It is so because I had to involve myself in the direct communication with other workers of the shop. The training agenda was all about delivering the concepts related to the new procedures as well as the shop’s recipes. Also, an insight was also gained about their understanding regarding the above said points.

1.      Who were the people relevant to the communication context?

In relevance to the context of the communication, the people involved are those who worked at the Burguer Shop. The staff working at Big Daddy’s includes the waitress, the chefs & the other kitchen staff, the shift manager & the floor manager as well as the store manager. These people are actually affected due to the change of the shop’s procedures.

2.      What environment and personnel factors may have impacted on the success of the communication?

The success of the communication is entirely dependent on the ways the message is delivered to the respondents. The medium of the communication also plays the significant role. The two-way communication is important because it provides the receiver of the message with the opportunity to ask the questions. The understanding about the message is better developed in case all the questions has been answered properly along with the clarification of the information.

The communication which I had with the partners was pleasant. It was easy to convey the message because every one of them was already used to the environment of the shop. As the people belong to different regions and the cultures. It made them to share more knowledge and different ideas which each other.

3.      What was the desired outcome of the communication?

The desired outcome for the communication was about conveying the detailed information of the newly emerged procedures as well as the cooking methods. Also, the provision of the products with the similar quality was also the part of the outcomes.

4.      What were the available methods of communication? Evaluate these against their suitability for your specific communication requirements.

The methods available for the communication purposes include the oral communication, face-to-face communication as well as the training of the employees. The specific requirements were about conveying of the message about the change in the cooking methods as well as the overall procedures. These methods better provided with the opportunity to deliver the message in order to attain the desired outcomes.

5.      What potential barriers did you identify? How did you minimize the impact of these?

The potential barriers to the away of effective communication include the cultural difference, language differences as well as the varying personality traits. These barriers are first identified and then minimized by having a know how about the personality traits as well as the educational level of each receiver. I just showed my willingness to listen to everyone’s suggestion and their point of view. The other significant parameters include the use of soft tone along with the question answer session. Also, they were provided with the open-ended questions in order to provide them with the clear understanding.

6.      Give details of any business policies, procedures regulations or legislations that you incorporated into the communication process.

For any firm it is mandatory for the employees to follow the rules, regulations and the policies. During the communication process I just tried to highlight these rules, regulations and the policies. A realization was created among the employees for following these rules, regulations and the policies in the business processes. Also, they were provided with the consequences for not following these rules, regulations and the policies. It also includes following of the confidentiality as well as the privacy policy.

7.      Which media did you use to communicate? How was this relevant to the context?

In order to convey the message directly to the audience the most convenient way is the face-to-face communication. It was helpful to deliver the detailed description about the context of the message. Also, it was possible to have the question-answer session with the receivers of the message along with the feedback.

8.      How did you incorporate respectful and positive approaches into your communication?

The otherparameters include the use of soft tone along with the question answer session. Also, to provide the audience with the open-ended questions in order to provide them with the clear understanding. It also includes active listening, clarity of the concepts as well as showing value for other’s concerns. Being precise, clear and specific, constructive, as well as offering of the solutions are also the remarkable parameters to be considered.

9.      Outline how you employed two-way processes.

It is all about the encoding and the decoding of the message by making use of the suitable medium. The message was first encoded properly and then delivered to the employees who then decoded it for their ease.

10.  How did you seek feedback?

The employees were made to provide their feedback by asking the open-ended questions from the. It was aimed at achieving their level of clarity.

11.  Explain how you provided opportunities to clarify and confirm understanding.

In order to provide the listeners with the opportunity to share their understanding regarding the clarity of the concepts of the message being delivered. They are given the opportunity to ask the questions for further understanding. In case they felt the hesitation I myself asked the questions from them. The main agenda was to provide them with more clarity.

12.  How did you maintain records of the communication process and outcomes? How were these in line with the policies and procedures within your organization?

The training sheets of all the employees has been maintained to the filing cabinet. Every employee is provided with the specified folders. This procedure has been provided by the store to me in order to maintained the records in a well-organized way along with the easy access of the same.

13.  Did you follow up the communication? If so, how? If not, why not?

The close conversations have been adopted among the employees. Also, the records have been maintained regarding the training of the employees. For the follow up purposes, the questions were asked regarding the employee’s understandability.

14.  In what ways could you improve your leadership communication process?

The leadership communication is aimed at the behavioral changes. It could be improved by translating the organizational goals & the objectives to enhance the employee’s understandability along with the consideration of the varying situations & the people. By ensuring this, the shop’s goals and the objectives can better be achieved.