Report on the ERP (Enterprise resource planning) implementation review

ERP (Enterprise resource planning) is basically a system or the software that better helps the organizations for the management as well as the integration of the specified business processes. The ERP systems are of immense importance for the organizations because they provide the organizations with the single systems for the management of multiple processes of the organization. The important integration that may take place by making use of the ERP system include the purchase of the stock, the strategic planning, marketing of the products, sales & promotional strategies, financial management along with the management of the human resource and the other organizational assets. Over the years, these systems have evolved to the possible extent in order to facilitate the integration of the business processes. They also provide the users with the remote access. An ERP system is if not implemented by an organization then it tends to make that ERP system ineffective (investopedia).

Purpose or thesis of the paper of the ERP (Enterprise resource planning) implementation review

This paper is aimed at providing with the review for the implementation of the ERP system. For the said purpose, an organization is being selected whereby an ERP system has been implemented. The other considerations in this regard are related to the firm’s products, features of the change management, significance of the change management, resistance by the employees towards the change, strategies to overcome the change, example of the ERP implementation in the context of the chosen organization along with the reasons for the same.

Organization of the paper of the ERP (Enterprise resource planning) implementation review

The sequence of different parts of the paper is as given:

·         Organization being selected

·         Product the organization deals with

·         brief overview of the characteristics of change management

·         Significance of change management for the ERP implementation

·         Resistance by the employees for a specified change

·         Strategies to overcome the change,

·         Example of the ERP implementation in the context of the chosen organization along with the reasons for the same.

·         Details about the success or the Failure of the ERP system for the chosen organization.

·         Conclusion

·         References.

Organization being selected of the ERP (Enterprise resource planning) implementation review
KFC Singapore is being selected for the study purposes. The company is located in Singapore and the industry is food & beverages. In 1977, KFC opened the first restaurant in Singapore. AT present the company has attained the huge market share due to the huge number of customers. It can be perceived to be the leading restaurants in Singapore (acumatica). The products being offered by the company include the Chicken Snacker, Rizo Rice, Mini Krusher, Popcorn chicken, Veg Snacker, Snack box, Hot wings, Rizo Gravy, Veg snakcer, chicken strips, Veg zinger, tower zinger, toasted wraps, chicken delight, corn on the cob, box meal, iced kappucion and desserts etc. It can be seen that there exist the diversified products for KFC. They all need to be managed through an integrated system. It better helps the firm to achieve the strategic goals and objectives (marketing91).
Provide a brief overview of the characteristics of change management.

The only thing which is constant in this world is the change. Nothing is devoid from it. It can be the case of the human being’s life or an organization where strategies need to be formulated regarding the change. The change is if positive then it needs to be accepted in order to provide the firm with the positive outcomes. If the change is having the negative consequences then it needs to be waved off. The significant features of the change management are as given:

·         It is all about decision making in order to adopt a systematic approach along with the consideration of the human side.

·         It tends to determine the long term commitment of the higher authorities.

·         The leader’s involvement is mandatory for every step of the change management.

·         The ownership of the key players is better ensured through the change management policies.

·         The communication is made more clear & regular by making use of the effective medium.

·         The significance of the corporate culture is better acknowledged.

·         The preparatory steps are taken to cater the change.

·         The employees who are affected due to change are better supported by the firm (valtech).

Describe why change management is important to ERP implementation.

Change management is essential for the implementation of ERP because it requires the businesses to streamline as well as redesign their business processes. Once the Enterprise Resource planning is being implemented for the organization then the firm is obligated to take into consideration the change management. Both the business processes and the employee’s responsibilities are changed due to the implementation of the ERP systems. One thing in this regard is the appropriate management of the changes because this is the only key to get the benefits through the implementation of the ERP systems (varnaaz).

Once the ERP systems are implemented then change management becomes crucial for the firm. The ERP systems tend to show the huge responsibilities along with the potential. Although the implementation of ERP is a momentous decision but the rewards and the benefits that can be achieved from these systems are long lasting. The implementation of these systems can better be managed by having a consideration of the change management. The change management will help to manage both the resources and the business processes. Once managed then these changes are integrated to the newly implemented ERP systems in order to get the positive outcomes (ctnd).
Describe why individuals in the organization may resist change.

Following are the main reasons that make the people to resist the change:

·         The employees might have the fear for the job insecurity or the loss of the existing job.

·         The rewarding system of the organization might be aligned poorly.

·         The employees may get the fear for the implementation of unknown.

·         The difficulty level may rise due to the pressure from the peers.

·         The level of the trust may get weak. It may give rise to the climate of the mistrust.

·         The change may give rise to the politics in the organization.

·         The employees may have the fear for the loss or the failure.

·         The organizational implementation approach might be faulty.

Itemize and explain at least three strategies for overcoming that resistance.

In order to overcome the resistance for the change the following strategies can be taken into consideration:

·         The higher management should communicate to the employees regarding the change before it takes place.

·         Exhibit your determination for the change.

·         The frequent updates and the guidelines need to be shared associated with the change.

Describe an example of a successful or unsuccessful ERP implementation at the chosen organization.

Rather than choosing any other ERP system, KFC Singapore preferred Acumatica. It helped the firm regarding the parameters as given:

·         The return on investments was the best. During the first year the return on investment got exceeded $50,000.

·         The product capability has been further increased through the development of the modules as well as the sub-modules of Acumatica.

·         The employees at KFC Singapore were provided with the ease to have the access to this software. The only condition in this regard is the authorization & the validation as per the role assigned.

Detail why it was successful or not?

The implementation of Acumatica was successful because it helped the firm to increase the return on investment even in the first year of the implementation. It provided the higher authorities with the ease for the effective management of the overall business processes. No additional costs were incurred for providing access to the unlimited users at KFC Singapore.

Conclusion of the ERP (Enterprise resource planning) implementation review

ERP (Enterprise resource planning) is basically a system that helps the organizations for the management as well as the integration of the specified business processes. Over the years, these systems have evolved to the possible extent in order to facilitate the integration of the business processes. They also provide the users with the remote access. This paper is aimed at providing with the review for the implementation of the ERP system. KFC Singapore is being selected for the study purposes. The change management is related to the decision making in order to adopt a systematic approach along with the consideration of the human side. Once the Enterprise Resource planning is being implemented for the organization then the firm is obligated to take into consideration the change management. The employees resist the change due to different fears associated with their jobs especially the fear for losing their job.

References of the ERP (Enterprise resource planning) implementation review

acumatica. Successful ERP implementation: KFC Singapore. 2019. <https://www.acumatica.com/success-stories/erp-system-for-kfc-singapore/>.

ctnd. How change management benefits your ERP implementation. 2019. <https://www.ctnd.com/organizational-change-management-benefits-erp-implementation/>.

investopedia. Enterprise Resource Planning. 2019. <https://www.investopedia.com/terms/e/erp.asp>.

marketing91. Marketing Mix of KFC. 2019. <https://www.marketing91.com/marketing-mix-kfc/>.

valtech. The 8 key features of the successful change management strategy. 2019. <https://www.valtech.com/insights/the-8-key-features-of-a-successful-change-management-strategy/>.

varnaaz. Significance of Change management in ERP implementation. 2019. <https://www.varnaaz.com/significance-of-change-management-in-erp-implementation/>.