Is the product packaged? Show the package and discuss what information does the packaging present?

Netflix product skills are at the heart of everything which does involve, in what way it creates the original content. The culture of Netflix is overlooked but it doing co can be fatal, and Netflix is the technology and the Product Company. About the Netflix Company there is a persistent as well as pernicious narrative where the success is overwhelmingly and has the various attributes to the mistake of suppliers. By the engagement form its obsessions the Netflix product investment is stem and it is also pursuits simply to distill the metric hours per subscriber of month. Thus the Netflix obsession by the engagement is quintessentially technology. When the products of Netflix are in opposition to scarcity with the rights of the creator, then its product mentality is most clear (BALL, 2018).  Netflix offers various plans for the Streaming and the DVD or Blu-ray rental, where they also have different prices. Whereas Netflix has three streaming plans;

·         Basic streaming plan

·         Standard streaming plan

·         Premium streaming plan

In the “basic streaming plan”, the cost is $ 8.999 per month, and it also has the various limited features that should also be used on the single screen at the time of resolution with standard definition that is equally to the old and pre-television.  And in the standard streaming plan the cost per month is $ 12.99; it is for that, where you can watch the at the two screens on the HD quality. Thus in the premium streaming plan, the per month cost is $15.99, and it is for four screens at one deal (like for the family or friends), and it also has video programming in the HD and 4K Ultra HD, where it is available. Now the Netflix presents cost of the DVD and Blu rays plan. In the US the Netflix continues to offer the disc through mail at dvd.netflix.com. It is fact where the Netflix originally delivered the content through the DV, and it was launch in 1998, it is also added the streaming video in 2007 as well as the rentals of DVD is reclined rapidly. The pricing of DVD and the Blu ray plans of Netflix is; in the standard package the cost of DVD plan per month is $7.99, and it is also preferred the blu ray where that cost is $9.99. In these cases Netflix permits that to keep one disc at the time as long as they want. And in the premier packages the DVD plan allows that to keep two discs at the time and cost per month is $11.9, and for the blu ray the cost per month is $14.99 (Dave, 2019).

1. Discuss the product return policy. (Can the product be returned? How and when? If products purchased in store, can it return online?). Please be noted that some service providers might not have return issue.  If so, please discuss the company’s customer service.  What specific measures did they use to increase customer satisfaction (e.g., customer service center, online forum, and etc.)?

There has been a lot of confusion in what way the return policy of Netflix is working; means all are the returns are free. So any claims for the defective item, less resolution, and misprinted must be submitted within the 14 days after the products are received. In transit for package lost, the claims are submitted no later than the 14 days, whereas after the estimated delivery date. The standard of Netflix is processed the ship replacements for the pre-loaded of the OCA (Open Connect Appliance) witting the three business days (Oc.nflxvideo, 2015).

NFLX’s trading pattern shifted last year as it no longer moved in tandem with the “good” news. Per Figure 1, NFLX ended 2018 down 36% from its early July highs. After bouncing back to start 2019, NFLX is down 8% since January 15 (S&P +1%).

Figure 1: NFLX Was Down 36% in Last Five Months of 2018

The leverage investors need to see in Netflix’s business model has not been present in the past and has still not emerged. Increasingly, investors are less willing to believe that leverage will ever emerge, per Figure 1 above.

In the same shipping box the partner returns impacted hardware, as well as the Netflix, pays to ship in both methods, like at no shipping costs to the partner. The return policy of Netflix is given below, for the defective parts;

·     For the RMA (Return Material Authorizations) return, keep the packaging box, and reuse the same material of packaging.

·    Including the barcode, remove the out old shipping and black label.

·   nFor the most of packaging box ; return and place the shipping label which is most visible

By using these methods ship your package;

·         Via Fedex

·         Contact Open Connect Logistics (Openconnect.Netflix., 2019)

Netflix customer is divided into different sections;

·         Traditional DVD delivery

·         Online streaming customer

Thus the traditional customer is selective and particular, where they also have the specific genre which is looking for the desire at the rich viewing experience that is currently creating a more likely customer for the hardcopy of media. Customer of Netflix is willing to wait for few days because they need the title as long as meet their expectation where it also has the propensity for substitute used to the committed of video entertainment, and it is highly propensity to purchase video. Whereas on the other side the online streaming is not selective as their counterparts. In the Top customer satisfaction survey, the satisfaction of customer by online retails is up to 1.4% from the last years. Whereas Netflix led the online retailers by the score of 86 on a study of 100 point scale. By the website the more satisfied customer has a better opportunity for a retailer that impacts the bottom line (Rosencrance, 2008).  

Thankfully, Netflix customer service is really good. Netflix customer’s service is the streaming services which provided the best customer services an experience that has recently done. All the liked as well as popular services of Netflix have the available options. By the self-services, also obtained the help through the extensive knowledge browsing and search that options which creates its easier. For the services it is based entirely online, good customer service is a do or die kind of a deal. If you’re looking for an example of a company that is doing online customer service really well, you should look no more because Netflix customer service is what you should be looking at.  

2. Discuss the general warranty policy, if apply.

The services of Netflix along with the software and content which is co0nnected by the therewith, and many others functionalities and features which are also connected by the services of Netflix is provided “as is” along with the “as” is available by the faults plus without the warranty of various types. Netflix does not guarantee, and it was shown, warrant which is your use of services of Netflix that will be interrupted or the error free. Thus Netflix specially has the liability declaims for the differed use of applications for the devices of Netflix, and the software is included on Netflix for the continuing of computability without services./ Under the applicable laws the extent of has no event for the Netflix , or it also has shareholder and the subsidiaries for the employees, directors, officers and the license which is liable and it is used for the perusal injury with the special , indirect, incidental and consequential damages for the several kinds where the dame is whatsoever. Thus some subsidiaries of the Netflix for not allow the executions of the various warranties or the executions or limitations for the liabilities of different kinds of damages. In these terms nothing of use should affect the non-variable statuary rights which are also applied to you, and if there is provision of these terms it is also used to hold it invalid, unenforceable, and illegal for the validity legality, enforceability of the remaining provisions which should remain effect and full force (Docracy.com, 2019).

The period of warranty is a time which has requested the total refund, and that is also which has to paid in order, it you are not satisfied. If you are in a hurry it is requested the refund proceeds the automatically through the platform up to the 10 days. And these payments are through the bank by the payment slips, and it is also necessary to give information about the bank account for the refund to be made. When information has been providing as well as also proceeding for 10 days when amount will be credited into your accounts up to seven business days. In credit card statements, after the reimbursement it changes the payments of accounting details, which also takes 30-60 days. When Netflix determines the returned products, then the product does not warrant criteria in the warranty periods, and Netflix at its option of repair defective products, and replace defective products. Whereas the warranty period for repaired and replacement products’ is approximately 90 days of a remainder for the original warranty period and whichever it has the longer. The general warranty policy always provides buyers by the highest forms of the protections, whereas warranty deeds. Stream on your laptop, tablet, phone as well as TV without paying more, the monthly subscription of Netflix is 1 year- 12 months and its also has the Warranty of 4K UHD instant delivery fast (Netflixking, 2019).

References of Show the package and discuss what information does the packaging present