The study was presented in the banking sector of Oman; the performance of the employees is decreased when they are not satisfied with their job. , it is imperative for banks in Oman to know that what impact is made by job satisfaction on employees’ performance, and if this impact is positive then what attributes were associated with it, and if job satisfaction is not impacting employees performance in a positive manner, then what reasons are behind that.  The main purpose of this study is to measure the satisfaction level of the employee of the bank of Muscat, Oman. By enhancing the satisfaction of the employees their level of commitment can be enhance as well. The productivity of these organization can enhance as well by focusing on the employee’s satisfaction. The research study is conducted by using the qualitative research methods under the inductive research approach by considering the secondary source data collection. All of the data has been analyzed by using the observation methods in which the literature review has been analyzed critically. It has been observed that the employees of the bank Muscat in Oman are not satisfied with their jobs and bank’s facilities. The aim of this research was concerned with critically evaluating the existing literature on the satisfaction of employees with a specific focus on the banking sector, assess significant factors which can influence the job satisfaction level among the banking employees. In this research, inductive research approach and interpretivism philosophy are utilized for finding the necessary information. In addition to it, it has been determined in this research that employee satisfaction in the context of Muscat Bank is lacking. Moreover, with the use of these strategies information has been collected with the analysis of data, it has been analyzed that new and effective strategies are not present within the bank of Muscat. It contributes to the lack of satisfaction among employees. Therefore, new strategies must be implemented for ensuring that employees are satisfied with their work.

Acknowledgement of Employee Satisfaction in Banking Sector of Muscat Bank in Oman

This thesis is the outcome of my Master project research carried under the supervision of Cardiff Metropolitan University over the course period June-December, 2019. In these preliminary lines, I express my great gratitude to those who have contributed to the thesis for their understanding, encouragement, and support, because this work would not have been possible without all their valuable day-to-day effort, commitment and dedication.

First of all, my special words of appreciation and deepest recognition go to my thesis mentor/supervisor, Dr. Vera. I am sincerely grateful to her for her great support and effort spent on my research during the past months. I benefited enormously from her invaluable expertise, insightful comments, and excellent supervision. In addition, she was continuously providing me with numerous valuable comments and suggestions. I am very lucky to have her supervision as her continuous encouragement has motivated and made me confident to finish this research. This overall advice and support have been very important for my professional development, in terms of both research and teaching. It has been very pleasant and productive to work with Dr. Vera and I hope that we will continue research cooperation in the future.

I also express my gratitude to the directors and lecturers for providing us a solid base of financial knowledge, which is not only useful for this research but also for future development in social life and career. A global thank to all the individuals who participated in this research giving their time and expertise. The contributions that were made proved to be very valuable in conducting this research study. 

Finally, it would be impossible to say enough about my dear parents, family and beloved friends, always trying to support and giving important methodology advices to overcome the most difficult time in order to complete it on time.