Anticipate what resistance you may encounter from staff members and propose ways to resolve and document any issues, including:

Negotiation

For any organization, negotiation is perceived to be the essential part for the decision making. It better helps to achieve the firm’s strategic goals and objectives. Before negotiating on a certain topic, as a prerequisite it is desirable that the parties involved in negotiation should be clear about the matter of discussion. In order to avoid the misconceptions and to resolve the issues it is required to have the negotiation. It is desirable that the negotiation should be in accordance with the firm’s rules and the regulations.

b.      Finding common ground

This phenomenon for finding common grounds between the parties is based on the concept that everyone has his/her own needs or the desires. Also, the opinions of the people may vary from each other. In order to provide the frim with the enhanced productivity there is a need to build the harmony in the workplace. For the said purpose, the parties can have open discussions, meetings and the training sessions etc.

c.       Documenting any agreements

The agreements are those legal terms and conditions which are agreed upon by the contracting parties. It tends to provide with the grounds what to do and what not to do. It is mandatory to document the agreements as the legal proof.

Question 2. Name three reasons why implemented change may fail.

The implementation of the change may fail due to the following reasons:

·         Misconception about the change

·         No proper planning is done and no strategies are defined to implement the change

·         The rights of the employees are exploited.

Question 3. How does training of staff take place within your department or organization?

Training is intended to provide the employees with the skills and the expertise which are required to perform the job responsibilities. Tin my department and the organization face-to-face training is conducted. It better helps to ask the questions and clear the concerns regarding a particular point.

Question 4. Give three financial practices that may be used to encourage employees adopt new practices.

In order to accept the changes, the financial practices are perceived to be significant parameter. The important financial practices which are adopted to encourage the employees include as given:

·         The employees should be paid the bonuses for their extraordinary performance.

·         The remarkable usage of the shared property.

·         The specified percentage of the profit from a specified project should be paid to them.

Question 5. What documents do you need to complete when dealing with grievances?

For the case of grievances, the desired documents include as given:

·         A request form needs to be filled for investigating the issue

·         The agreement needs to be signed for not breaching the confidentiality

·         Any signed off rules or the regulations between the parties

·         Resolution of the case along with the results.

Question 6. What are the purposes of the grievance procedure?

There exist varying reasons for having the complaints or the grievance. The purposes of the grievance procedure include handling of the issue on fair basis, provision of the concerns of the issue with the clarity, maintenance of effective communication throughout the resolution of the issue.

Question 7. What is 360-degree feedback?

By making use of 360-degree feedback it is possible to evaluate and monitor the performance of the employees on fair grounds. Also, the more accurate the performance is monitored the better there are the chances to provide the employees with the bonuses and the compensations.

Question 8. Define these conflict resolution terms

a.      Apparent Conflict: Apparent conflict tends to provide with the open, clear, visible conflict in the verbal form.

b. Destructive Conflict: This type of conflict is proved to be costly and destructive for the organization.

Question 9. What signs of conflict can you look out for within an organization that may indicate impending difficulties?

Conflicts that can be looked for within an organization that may indicate impending difficulties include as given:

·         Reduction to the productivity

·         Layoffs are increased

·         Significant changes to the behavior

·         Workplace injuries are increased

·         The employee’s associations are affected.

Question 10. What are the four facts surrounding an incident you need to know when documenting it?

The four facts surrounding an incident you need to know when documenting it include as given:

·         What has happened?

·         When did it happen?

·         Who did this?

·         How did this happen?

Question 11. Who can you contact if you unable to resolve workplace incidences before escalation?

If you unable to resolve workplace incidences before escalation then you may contact the concerned department head, project management, higher authorities, lawyers, bargaining agents of the firm and general managers etc.

Question 12. What are the five stages in the negotiation process?

The significant stages of the negotiation process include as given:

·         Preparation for the agenda

·         Presentation of the concerns

·         Negotiation on the topic

·         Discussion and conclusion

·         Signature of the concerned parties.

Question 13. What are three of the benefits of advocating the organization’s position?

It is ensured the firm’s operations are in accordance with the goals and objectives, the firm has the stable grounds for its working and the ethical considerations tend to maintain the firm’s values.

Question 14. What are two of the differences between a workplace agreement and a common law contract of employment?

The legal requirements are written formally in the workplace agreement. The contract of law needs to be presented through a specified authority. The agreements are required to be as per the firm’s rules, regulations and the policies etc.

Question 15. Name some of the ways that your organization uses to communicate policies and strategies to staff.

It is better done by making use of the verbal communication, notices, meetings, e-mail and the firm’s website etc.

Question 16. What may happen to an individual or group of employees who contravene any agreements?

For the breach of any agreement, the penalty should be imposed on the employees as per the firm’s policies.