Anticipate what resistance you may encounter from staff members and propose ways to resolve and document any issues, including

a.  Negotiation

Negotiation is perceived to be the significant parameter in the context of an organization. In case there are many people to work at a place it can varying problems and the issues. In order to better resolve the employee’s issues the negotiation is considered as the significant factor.

b.   Finding common ground

In order to make the working environment effective and more productive the common grounds are desirable. It can better be evaluated by conducting the meetings, special occasions as well as the trips.

c.   Documenting any agreements

The documents are used to register the terms and the conditions of the contracts and the agreements. By documenting the agreements no one can deviate from the agreed on terms and the conditions. There may exist the misunderstandings, rumors and the speculations in the workplace. The documents provide the basis to prove the reality based facts.

2. Name three reasons why implemented change may fail.

The implementation of any change in the context of organization may fail due to the following reasons:

·         The firm’s employees may resist the changes.

·         The higher authorities of the firm just failed to evaluate the effect of the change on the firm’s performance.

·         The strategy, being formulated to cater the changes, might not be accurate and effective.

3. How does training of staff take place within your department or organization?

In order to equip the employees with the essential skills and the expertise there might be the need for the training. In my organization the employees are trained by providing them the opportunity with the job rotation. The more the employees get the chance to work with different people the better they learn from these opportunities.

4. Give three financial practices that may be used to encourage employees adopt new practices.

In order to encourage the employees to adopt new practices, the following financial practices are desirable:

·         The motivation of the employees through monetary benefits i.e., the rewards and the compensations.

·         The employees can better be considered the part of the decision making in the formulation of the policies for the firm.

·         The employees can be provided with the rights as the stake holders of the firm.

5. What documents do you need to complete when dealing with grievances?

When dealing with the grievances, the documents required to be completed include as given: the document which contains the main issue to be discussed, the document for the meeting in order to handle the issue, the document for minutes of meeting, the consensus of the employees who has joined the meeting, the discussion as well as the results & the conclusion.

6. What are the purposes of the grievance procedure?

The main agenda behind the grievance procedure is to provide the employees with the realization that their concerns are important for the firm. B y making use of the grievance procedure the concerns of the employees are evaluated with clarity and more consideration. It thus helps the employees to protect their rights.

7. What is 360-degree feedback?

Through the use of 360-degree feedback, the employee’s performance can better be evaluated. The pre-defined parameters are used which help to evaluate the employee’s performance in all respects. It thus assists to value the employee’s contributions by awarding them the bonuses and the compensations. It is done by comparing the actual performance with the standards and thee expectations.

8. Define these conflict resolution terms.

a. Apparent Conflict: The apparent conflicts are the one which are open and visible to the people. They can be determined from the existing situations.

b. Destructive Conflict: The destructive conflicts are the ones which are intended to provide the firm with the losses and they are planned. These conflicts add to the firm’s costs.

9. What signs of conflict can you look out for within an organization that may indicate impending difficulties?

The conflicts that may indicate impending difficulties include the following:

·         The significant changes to the employee’s behavior.

·         Employee’s performance evaluation

·         The absenteeism policies

·         Ineffective means to communicate

·         Employee’s resignation and the termination policies

·         Lack of motivation at the organization

·         The unclean areas for working environment etc.

10. What are the four facts surrounding an incident you need to know when documenting it?

The four facts surrounding an incident you need to know when documenting it include as given: what is the event that took place, what is the time of occurrence, what are the actual circumstances behind it, who is responsible for the said event?

11. Who can you contact if you unable to resolve workplace incidents before escalation?

If you are unable to resolve workplace incidents before escalation, then you can contact to any of your higher authorities. It can include the project manager, the leader, the departmental head or any of the third parties which has the responsibility to resolve the firm’s conflicts.

12. What are the five stages in the negotiation process?

The five stages in the negotiation process include as given:

·         Preparation

·         Presentation

·         Negotiation

·         Conclusion

·         Signing

13. What are three of the benefits of advocating the organization’s position?

The organizational position can be evaluated by perceiving its performance criteria. The closer the business operations are to the firm’s goals and the objectives the better it will be for the firm. It helps the organizations to become the market leader by achieving the increased market share. The other significant parameters include the legal, ethical and the moral considerations. It helps to resolve the firm issues within desirable time span.

14. What are two of the differences between a workplace agreement and a common law contract of employment?

The workplace agreement contains the legal terms, conditions, rules, regulations and the policies for the employee’s job performance, responsibilities and the duties.  The contract of employment is somewhat which is presented by an authorized official as per the firm’s rules and the regulations.

15. Name some of the ways that your organization uses to communicate policies and strategies to staff.

The most common ways are the training sessions, official emails, firm’s official website, circulars and other such media which exists for the official communication.

16. What may happen to an individual or group of employees who contravene any agreements?

In case any of the employees who contravene the agreements, the firm can take the sever action against that employee. It is entirely based on the company’s policy in this regard.