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Abstract of Ooredoo
Telecommunications company
In
the current era of advancements and the innovations, all the firms are desirous
to equip the business processes with the latest and the advanced techniques. It
tends to provide the business processes with the efficiency and the continuous
improvements. Just think for the case of a firm which makes use of an ERP
system for the implementation of the business processes. There is an immense
need to manage this ERP systems efficiently and effectively. This is the only
way to provide the business with the effective integration of all the
departments. The current case study is related to a firm where there has been
bulk of data and the database just got crashed. The efficient management of the
firm’s data can be done by providing with certain data management strategies
and the centralized database.
Scenario of Ooredoo Telecommunications
company
The
current report is about Ooredoo which is a telecommunication firm. The business
process being discussed for the same is about the daily recording of the
transactions and the maintenance of the same on daily basis. It is done by
making use of the ERP systems. The modules and the sub modules worked
appropriately for the small volumes of the data. When the data size increased
it provided the firm to face various problems i.e., hacker’s attack, data
reliability problem, data normality issues and inappropriate results for the
data records etc. The possible solutions and the strategies are desirable for
solving the said issues at the firm
Introduction of
Ooredoo Telecommunications company
ERP
(Enterprise resource planning) is basically a system or the software that
better helps the organizations for the management as well as the integration of
the specified business processes. The ERP systems are of immense importance for
the organizations because they provide the organizations with the single
systems for the management of multiple processes of the organization.
The
important integration that may take place by making use of the ERP system
include the purchase of the stock, the strategic planning, marketing of the
products, sales & promotional strategies, financial management along with
the management of the human resource and the other organizational assets. Over
the years, these systems have evolved to the possible extent in order to facilitate
the integration of the business processes. They also provide the users with the
remote access. An ERP system is if not implemented by an organization then it
tends to make that ERP system ineffective
The
benefits from the ERP can be achieved only in case the data is managed properly
for all the modules and sub-modules. Not only the proper functionality of the
modules and the sub-modules is desirable but also the integration of the same.
It tends to make the business to achieve the business strategic goals and
objectives.
Detailed map of the
current process of
Ooredoo Telecommunications company
The
only thing which is constant in this world is the change. Nothing is devoid
from it. It can be the case of the human being’s life or an organization where
strategies need to be formulated regarding the change. The change is if
positive then it needs to be accepted in order to provide the firm with the
positive outcomes. If the change is having the negative consequences, then it
needs to be waved off. The significant features of the change management are as
given:
·
It is all about decision making in order
to adopt a systematic approach along with the consideration of the human side.
·
It tends to determine the long term
commitment of the higher authorities.
·
The leader’s involvement is mandatory for
every step of the change management.
·
The ownership of the key players is better
ensured through the change management policies.
·
The communication is made more clear &
regular by making use of the effective medium.
·
The significance of the corporate culture
is better acknowledged.
·
The preparatory steps are taken to cater
the change.
·
The employees who are affected due to
change are better supported by the firm
The
current process at the organization follows the flow as is given:
·
Every department is responsible to carry
out the relevant transactions on daily basis. For the said purpose all the
employees at the firm are provided with the credentials for the purposes of
authentication. In this way the access is provided to only those users who have
the authenticated credentials. Once logged in, the employees can now access
their particular accounts and record the transactions.
·
These transactions can either relate to
the manufacturing department, the finance department, marketing department, HR
department, the inventory & stock department, production department etc.
All the transactions are accumulated at a single place.
·
The current system worked well for the
small volumes of the data and the transactions.
·
The problem arose when the production,
stock, customer count, the number of employees and the financial transactions
got increased. It provided the system with the increased chances for the
hacking, database normality was effected, the overall system got crashed, the
entries did not save properly, the data leakage took place, the user interface
got corrupted and the system did not remain responsive.
Analysis of the
problem for possible improvements of Ooredoo Telecommunications company
Change
management is essential for the implementation of ERP because it requires the
businesses to streamline as well as redesign their business processes. Once the
Enterprise Resource planning is being implemented for the organization then the
firm is obligated to take into consideration the change management. Both the
business processes and the employee’s responsibilities are changed due to the
execution of the ERP structures. One thing in this regard is the appropriate
management of the changes because this is the only key to get the benefits
through the implementation of the ERP systems
Once
the ERP systems are implemented then change management becomes crucial for the
firm. The ERP systems tend to show the huge responsibilities along with the
potential. Although the implementation of ERP is a momentous decision but the
rewards and the benefits that can be achieved from these systems are long lasting.
The implementation of these systems can better be managed by having a
consideration of the change management. The change management will help to
manage both the resources and the business processes. Once managed then these
changes are integrated to the newly implemented ERP systems in order to get the
positive outcomes
Following are the main reasons that make the people to resist the change:
·
The employees might have the fear for the
job insecurity or the loss of the existing job.
·
The rewarding system of the organization
might be aligned poorly.
·
The employees may get the fear for the
implementation of unknown.
·
The difficulty level may rise due to the
pressure from the peers.
·
The level of the trust may get weak. It
may give rise to the climate of the mistrust.
·
The change may give rise to the politics
in the organization.
·
The employees may have the fear for the
loss or the failure.
·
The organizational implementation approach
might be faulty.
The
problem is analyzed and is being provided with the improvements and the
solutions for the same. After analysis it has been argued that the problem for
saving the bulk of data can only be resolved by making use of the centralized
database. This database provided the firm with the ability to save bulk of data
and brought improvements to the business operations. It related to making use
of the ERP system for saving the records, data maintenance along with saving
the bulk of data. Also, the proper integration of the modules and the
sub-modules is a part.
Use of operation
management tools, techniques and methods of Ooredoo Telecommunications company
Below
is given the process flow diagram for the ERP system in order to bring the
efficiency to the business processes.
Process
Improvement of Ooredoo Telecommunications
company
It wouldn't be
wrong to say that process improvement is actually the task of improving,
analyzing, and identifying an existing process within a firm for optimization
and for meeting the new quality standards. There are times when an organization
cannot continue to meet the demands of customers without improving its current
processes. In the case of Ooredoo, the organization faced the issue of not
meeting the expectations of customers. At first, the issue couldn’t be
identified and in order to determine the issue, different tools were utilized.
For instance, fishbone analysis was performed for identifying the issue and it
was determined that the problem existed in the sector of processes.
It was because
the existing organizational processes were not efficient enough to meet the
demands of customers. For instance, it had been determined that customers
required more bandwidth which was not possible without process optimization,
therefore the process was improved. With time, the expected results were
produced and it played an important role in gaining the trust of customers.
Process
improvement generally depends on a systematic approaches which has a specific
methodology to follow. However, there are different approaches which can be
considered for improving a process. Some of the prime examples are lean
manufacturing and benchmarking. Both of them focus on different improvement
areas and utilize completely different techniques for achieving optimal results.
Organizational processes can either be complemented or modified with
sub-processes. It is also possible to eliminate the processes for achieving the
objective of improvement. Therefore, it can be said that processes can be
changed to achieve the best results.
Process optimization is actually a
continuous practice and it is important to follow it up with an analysis and
determination of tangible improvement areas. When it is implemented in an
effective manner, the results can be evaluated in enhancing the profit,
efficiency, skills of employees, productivity, customer loyalty, customer
satisfaction, and even product quality. All of these results can be achieved if
the right processes are improved
AGILE
Methodology in Improvement of Ooredoo
Telecommunications company
Agile methodology is actually a
practice that usually promotes consistent iteration of testing and development
through the development or improvement of a specific process. Both testing and
development activities are consistent unlike the model of Waterfall. The
methodology of agile emphasizes on team and individual interactions over tools
and processes, working over detailed documentation, responding to change, and
customer collaboration. It enables the organization or management to ensure
that the desired process is being achieved by testing it continuously.
For instance, if Ooredoo wishes to
improve its processes, it can utilize the agile methodology to create a process
which is desired by customers. Throughout the testing and development of a
process, the management can incorporate customers into the testing and ask for
their feedback. By acting on this feedback and making the necessary changes, an
organization can develop an optimal process for customers
Lean
Methodology of Ooredoo Telecommunications
company
Lean methodology, at its core, is
actually business methodology which is capable of promoting the flow of value
to consumers through two tenets which include respect for people and consistent
improvement. It wouldn’t be wrong to say that lean is both a discipline and a
philosophy that is capable of increasing access to information for ensuring a
responsible decision which is made in the service or objective of developing
customer value.
In general, there are four elements
which are included in the lean methodology. These include identifying,
planning, executing, and reviewing. Once this cycle is completed, it has to be
repeated as it can enable the management to keep on improving the process. It
is also quite an important and simple method of improving a specific process
and if it is implemented in Ooredoo, it can facilitate the process improvement
similar to agile methodology.
For instance, let’s suppose that the
organization is facing an issue in how a service is being delivered to
consumers. With the implementation of lean methodology, the first step will be
concerned with the identification of issue. Once the issue has been identified,
the management will have to plan for it in the next stage. In this stage, the
necessary measures have to be defined because if they are not planned, it
wouldn’t be possible to advance to the next stage. The next stage is concerned
with the implementation or execution of these measures. And once these measures
have been executed, the last stage is to review the overall process and
determine whether improvement has been experienced or not.
This can be evaluated with the use of
benchmarks. Benchmarking is also a simple and time-efficient method of
evaluating and monitoring performance
Resilience
Improvement Cycle of Ooredoo
Telecommunications company
Similar to agile and lean, this
cycle is also capable of improving a specific process. It involves a number of
stages. The first stage is concerned with assessing the situation, the second
stage is concerned with analyzing the target, the third stage is to aim for
improvement and implement the necessary measures, and the last stage is to
review the process. Although it is not a continuous cycle of improvement, it
can be implemented more than once to improve a specific process. It can also be
implemented within Ooredoo for ensuring that a specific process is improved to
meet the expectations of customers and improve organizational efficiency.
The main difference between these
methodologies is the time-consumed and whether they are necessary to be
repeated again or not. Generally, it is the circumstances or conditions which
help in determining the methodology that should be implemented for improving a
process.
Factors
and Future of Ooredoo Telecommunications
company
Following are the factors which are
capable of influencing the future state of Ooredoo and its processes:
Customers:
The customers of Ooredoo are capable of influencing its
processes because the organization has the aim of satisfying its customers and
if customers are not satisfied with a specific service or aspect, the
organization would have to change its process in order to meet the expectations
of customers and achieve their satisfaction. Therefore, the customer base is a
potential factor which can influence its processes.
External
Environment: External environment is also an
important factor which is capable of influencing the processes. For instance,
if there is a new policy introduced by the government which restricts the firm
from performing a specific operation or task in a certain manner, the firm
would have no choice but to abide by the policy without violating it. Thus, it
can be said that the external environment of the firm is also an important
factor in influencing its processes.
Technology:
Technology is also an important factor which can influence
its processes and the services which are provided to customers. For instance,
if there are advancements in technology, it will cause the organization to
enhance its processes to accomplish its goals and objectives in an effective
manner. In addition to it, it will cause the customers to increase their
expectations as well. Thus, technology is a significant player in influencing
organizational processes.
Mapping of redesigned
process for future of
Ooredoo Telecommunications company
For
every improved process the purpose behind it is to provide the firm with the
positive outcomes. For the current case study, the centralized database will
help to better manage the bulk of the firm’s data along with the ease to the
user operations and the queries. Also, the user interface the overall system
will remain interactive. The database will remain normalized.
Critically discuss the
benefits of Centralized DB of
Ooredoo Telecommunications company
There are
several types of advantages of the centralized database for the system, which
is mentioned in the project. The centralizes database’s main benefit is that it
can improve the physical security of the system, improve security or the data
or the sensitive information, advance the preservation of the data, bring the
advancements into the update speed as well as the reliability as well as most
importantly reduce the costs.
Advancement in
Physical security of
Ooredoo Telecommunications company
An
ongoing physical security risk is represented by the stored data in the local
databases. Furthermore, an opportunity for anyone for the access, damage or
steal the information which is stored in the local database is presented by an
unattended PC. The centralized database is provided the proper server room
security which will enhance the security of the system, as well as the data,
will be secure in the centralized database.
Enhances the Security
of data of
Ooredoo Telecommunications company
A
mission-critical issue or problem is data protection as the businesses for the
maintenance on a large scale of the confidential information of the consumer.
It also provides the security for the data on the multiple local sites or the
servers which are the very heavy as well as very complicated task. The policies
which are written the data security provides support to the security procedures
as well as provide the surety that the data is secure.
Advances the data
preservation of
Ooredoo Telecommunications company
The storage of
the centralized database advances the preservation of the data. The computing
devices such as laptops and simple computer offer tolerance on the faults. The
centralized database often involves the setup of fault tolerance as well as a
redundant database to store the information, which gives the surety that the
data is preserved as well as it cannot be damaged and will be used every time
and everywhere.
Improve the update
speed and Reliability of
Ooredoo Telecommunications company
It is a very
big issue that the speed of the database or the system may be low or decrease
as well as they will damage the reliability of the data with the system in case
of the big data entry or any kind of other risks. The centralized database will
provide you the maximum speed as well as reliability, and it will increase the
speed of the system by updating the system.
Quantitative and
qualitative, of your ‘improved’ process of Ooredoo Telecommunications company
The
quantitative as well as qualitative advantages of the improved process. It can
reduce the cost of the usage of the system because when you update the system.
The cost is reduced due to the update because the speed will be increased as
well as the reliability of the system will also be better. The centralized database
will provide you the maximum speed as well as reliability, and it will increase
the speed of the system by updating the system
Recommendations for
the implementation of the process redesign of Ooredoo Telecommunications company
In
order to overcome the resistance for the change and to implement the improved
business processes, the following strategies can be taken into consideration:
·
The higher management should communicate
to the employees regarding the change before it takes place.
·
Exhibit your determination for the change.
·
The frequent updates and the guidelines
need to be shared associated with the change.
·
The employees can be trained regrading
providing them with the facility to make use of the centralized database and
the related ERP system.
References of Ooredoo
Telecommunications company
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Ballard, G. (2008). The Lean Project
Delivery System: An Update. Lean Construction Journal .
ctnd. (2019). How change management
benefits your ERP implementation. Retrieved from
https://www.ctnd.com/organizational-change-management-benefits-erp-implementation/
investopedia. (2019). Enterprise
Resource Planning. Retrieved from https://www.investopedia.com/terms/e/erp.asp
Langley, G. J., Moen, R. D., Nolan, K.
M., Nolan, T. W., Norman, C. L., & Provost, L. P. (2009). The
improvement guide: a practical approach to enhancing organizational
performance. John Wiley & Sons.
Ooredoo. (2019). Ooredoo. Retrieved
from https://www.ooredoo.com.kw/portal/en/index
Pichler, R. (2010). Agile product
management with scrum: Creating products that customers love. Pearson
Education India.
valtech. (2019). The 8 key features of
the successful change management strategy. Retrieved from
https://www.valtech.com/insights/the-8-key-features-of-a-successful-change-management-strategy/
varnaaz. (2019). Significance of Change management in ERP implementation. Retrieved from https://www.varnaaz.com/significance-of-change-management-in-erp-implementation/
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