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The
policies are made when considering the enabling environments. In Australia, the
Influence of ableism Is poorly recognized. The shift in policies Is dependent
on the review of violence and disabilities. The examples of policymaking that
try to address DV at a whole-of-community level are slow because It takes time
to shift values, attitudes, and to educate.
1800RESPECT
is solving a different problem that works to provide immediate access to
services at the point of crisis. Some of the fundamental problems are
associated with the idea of services that work for targeting victims. The
consideration of 1800respect is to perpetuate the same idea that the offending
is immutable and it's up to the victim to act, potentially putting herself at
further risk. The process depends on the strong and forced sterilisation of
disabling girls and women in Australia. The process can take significant policy
change. So, It is essential to analyse what can be done in the meantime?
The
prime concern at this point Is to provide services that should serve as
triggers for actions that target the perpetrator, immediately and It could be
able to stop them. The question here is "How to join digital services up
with the idea of targeting perpetrators?"
o Well-defined services enable women to have access to
information and services. The prime focus of these services Is towards the
safety of women and It should start building up a profile of the perpetrator.
The process will be similar to the process used in building up profiles of the
victims
o The target of Services must have some common forms to control
conditions that are exerted on each situation.
o If the flags are raised that define financial abuse, then
this should be flagged against the perpetrator.
·
Trawl
social media will be considered, and the best services are given by trafficjam
for trafficking.
Ethical considerations
Before
launching the services of women Safety some ethical considerations are required
to be analysed. The users or people should know when conversations are “real”
or automated, digital humans should encourage people to seek human support,
digital humans should be able to escalate to emergency if needed.
Candidate Projects of Digital Service Options for 1800RESPECT on an examination of needs, contemporary approaches, and solutions
The candidate projects of 1800 Respect is to define a complete set of projects, including business case, scope, and a high-level milestone schedule, to implement the solutions. Artificial intelligence can be joined up with technology approaches to access single initial capability for Q&A can be built on.
Principles of Digital Service
Options for 1800RESPECT on an examination of needs, contemporary approaches,
and solutions
For the current project, many principles are taken into consideration. Out of mane, some of the key principles are given below:
Accessibility
The phenomenon of accessibility says that It
Is perceived to be the practice that better helps to make use of the websites
on a large scale. It enables a large number of people to make use of the
websites. It is especially considered in the context of the people who are
having the disabilities. The other benefits for making use of these websites
include the provision of the facilities to the people or the groups who are
making use of the mobile devices along with the facility of the internet. It
can also tackle the people who are having the slow internet connections.
Integration
The concept of integration is applied
in the circumstances where there exist different components and the
sub-components of the system. For the proper functionality of the system, the
desirable thing in this regard is about the integration of the components and
the sub-components of the system. It thus better helps to make the system a
unified and single component. In this system, different modules and the
sub-modules assist each other after the integration. This is how the overall
system tends to perform the functionality.
Effectiveness should be measurable – goals should be set. The strategic goals need to be defined and they are required to be SMART (S= Smart, M=Measurable, A= Attainable, R=Realistic and T=Timely). In case the goals and the objectives are well defined by taking into consideration these parameters, the success Is ensured to a specified extent. The remaining can better be achieved by having the consideration for the skills and the resource's utilization. This is how we can set the goals and try to reach the goals as per the specified timelines and the milestones.
Prevention (not just Response)
Before a wrong happening may take
place, there is a need to adopt the preventive measures for the said purpose.
The better the prevention techniques are adopted for a specified situation the
more It helps to achieve the specified goals and the objectives within
specified time limits. It Is better to take the preventive measures before you
actually encounter a problem. The outcomes may not be that much worst. This Is
the way to plan for a certain situation and make the policies in order to avoid
the situations.
Links to non-digital – for people
without access
There Is a need to equip the people
with the technological advancement in order to provide them with the quick and
the easy access to the technological innovations. This can better be done by
adopting the following:
Co-design
It is a saying that all the systems
which outperform are well-designed. It tends to provide the users with the ease
and the efficiency in the operation's performance.
It tends to define
the limits up to which a task or an activity can have the Influence. It Is
actually used to define the boundaries of a particular task.
It is a saying that all the systems which outperform are well-designed. It tends to provide the users with the ease and the efficiency in the operation's performance. In this way the milestones can better be defined with the timelines and the availability of the resources. The other Important considerations are related to the safety measures and the ethical considerations about a particular situation.
·
Principles
o
Provide choice and options, to maximise perceptions of
empowerment
o Safety, privacy and confidentiality
Principles & Best Practices for
chat
·
Interception – are they safe, is device being monitored,
alternatives (library, a friend), erase conversations and logs
·
Impersonation – don’t re-share personal information or
history, establish code words (not usernames/passwords – these can be
intercepted)
·
Privacy – client data, demographic data, incidental data,
security
A longitudinal view – prioritise
things that can be done immediately?
·
Barriers
It tends to provide with the hurdles
to the way of a task or an activity. These hurdles or the barriers tend to
affect the functionality and the performance. It can be in different forms
i.e., continuous, immediate as well as
start.
o
Continue
§ Expanding
digital channels
§ Integrate
with services – referrals, etc.
§ Promote
other tools, and help contextualise – 1800 could be promoting familiarity with
other/new technology
o
Immediate
§ “Force
multipliers”
·
OVC – and could segue into story
§ Target
informal networks and points of coercive control
o
Start
§ AI and
conversational systems
§ Journey
mapping and co-design
·
Data
The
policies are made when considering the enabling environments. In Australia, the
Influence of ableism Is poorly recognized. The shift in policies Is dependent
on the review of violence and disabilities. The examples of policymaking that
try to address DV at a whole-of-community level are slow because It takes time
to shift values, attitudes, and to educate.
1800RESPECT
is solving a different problem that works to provide immediate access to
services at the point of crisis. Some of the fundamental problems are
associated with the idea of services that work for targeting victims. The
consideration of 1800respect is to perpetuate the same idea that the offending
is immutable and it's up to the victim to act, potentially putting herself at
further risk. The process depends on the strong and forced sterilisation of
disabling girls and women in Australia. The process can take significant policy
change. So, It is essential to analyse what can be done in the meantime?
The
prime concern at this point Is to provide services that should serve as
triggers for actions that target the perpetrator, immediately and It could be
able to stop them. The question here is "How to join digital services up
with the idea of targeting perpetrators?"
o Well-defined services enable women to have access to
information and services. The prime focus of these services Is towards the
safety of women and It should start building up a profile of the perpetrator.
The process will be similar to the process used in building up profiles of the
victims
o The target of Services must have some common forms to control
conditions that are exerted on each situation.
o If the flags are raised that define financial abuse, then
this should be flagged against the perpetrator.
·
Trawl
social media will be considered, and the best services are given by trafficjam
for trafficking.
Ethical considerations
Before
launching the services of women Safety some ethical considerations are required
to be analysed. The users or people should know when conversations are “real”
or automated, digital humans should encourage people to seek human support,
digital humans should be able to escalate to emergency if needed.
Candidate Projects of Digital Service Options for 1800RESPECT on an examination of needs, contemporary approaches, and solutions
The
candidate projects of 1800 Respect is to define a complete set of projects,
including business case, scope, and a high-level milestone schedule, to
implement the solutions. Artificial intelligence can be joined up with
technology approaches to access single initial capability for Q&A can be
built on.
Principles of Digital Service
Options for 1800RESPECT on an examination of needs, contemporary approaches,
and solutions
For the current project, many principles are taken into consideration. Out of mane, some of the key principles are given below:
Accessibility
The phenomenon of accessibility says that It
Is perceived to be the practice that better helps to make use of the websites
on a large scale. It enables a large number of people to make use of the
websites. It is especially considered in the context of the people who are
having the disabilities. The other benefits for making use of these websites
include the provision of the facilities to the people or the groups who are
making use of the mobile devices along with the facility of the internet. It
can also tackle the people who are having the slow internet connections.
Integration
The concept of integration is applied
in the circumstances where there exist different components and the
sub-components of the system. For the proper functionality of the system, the
desirable thing in this regard is about the integration of the components and
the sub-components of the system. It thus better helps to make the system a
unified and single component. In this system, different modules and the
sub-modules assist each other after the integration. This is how the overall
system tends to perform the functionality.
Effectiveness should be measurable – goals should be set. The strategic goals need to be defined and they are required to be SMART (S= Smart, M=Measurable, A= Attainable, R=Realistic and T=Timely). In case the goals and the objectives are well defined by taking into consideration these parameters, the success Is ensured to a specified extent. The remaining can better be achieved by having the consideration for the skills and the resource's utilization. This is how we can set the goals and try to reach the goals as per the specified timelines and the milestones.
Prevention (not just Response)
Before a wrong happening may take
place, there is a need to adopt the preventive measures for the said purpose.
The better the prevention techniques are adopted for a specified situation the
more It helps to achieve the specified goals and the objectives within
specified time limits. It Is better to take the preventive measures before you
actually encounter a problem. The outcomes may not be that much worst. This Is
the way to plan for a certain situation and make the policies in order to avoid
the situations.
Links to non-digital – for people
without access
There Is a need to equip the people
with the technological advancement in order to provide them with the quick and
the easy access to the technological innovations. This can better be done by
adopting the following:
Co-design
It is a saying that all the systems
which outperform are well-designed. It tends to provide the users with the ease
and the efficiency in the operation's performance.
It tends to define
the limits up to which a task or an activity can have the Influence. It Is
actually used to define the boundaries of a particular task.
It is a saying that all the systems which outperform are well-designed. It tends to provide the users with the ease and the efficiency in the operation's performance. In this way the milestones can better be defined with the timelines and the availability of the resources. The other Important considerations are related to the safety measures and the ethical considerations about a particular situation.
·
Principles
o
Provide choice and options, to maximise perceptions of
empowerment
o Safety, privacy and confidentiality
Principles & Best Practices for
chat
·
Interception – are they safe, is device being monitored,
alternatives (library, a friend), erase conversations and logs
·
Impersonation – don’t re-share personal information or
history, establish code words (not usernames/passwords – these can be
intercepted)
·
Privacy – client data, demographic data, incidental data,
security
A longitudinal view – prioritise
things that can be done immediately?
·
Barriers
It tends to provide with the hurdles
to the way of a task or an activity. These hurdles or the barriers tend to
affect the functionality and the performance. It can be in different forms
i.e., continuous, immediate as well as
start.
o
Continue
§ Expanding
digital channels
§ Integrate
with services – referrals, etc.
§ Promote
other tools, and help contextualise – 1800 could be promoting familiarity with
other/new technology
o
Immediate
§ “Force
multipliers”
·
OVC – and could segue into story
§ Target
informal networks and points of coercive control
o
Start
§ AI and
conversational systems
§ Journey
mapping and co-design
·
Data
o
Continue
§ EDW
§ Analytics
o
Immediate
§ Machine
learning
§ Meta
data vs personal
o
Start
§ Machine
learning
·
Principles
o Adopt from consultations – safety, etc.
·
All to be done iteratively – start with small, quick wins,
low risk, and aimed at early value for women
·
Build trust and confidence in channels, technology, and types
of interaction – both through iterative rollout and co-design
· Co-design – voices of women must be throughout everything
A co design reference group
·
Survivors, advocates/supporters, and experts
·
Ideally that sit at the intersection with digital services
and technology
·
Linkages to groups to participate in design activities
· Not just a consultation group – is a stakeholder in decision making
Program #1 – Services for reducing channel load
Take high volume, repeatable requests for information out of call centre and into website
Having established this and built trust and learned from interactions, expand capabilities into more services and actions, and options for access and channels
Add embodiment and create digital human, to create the conditions for disclosure trust, and a context for advanced capabilities
Milestone #1 (6
months)– Conversational Q&A chatbot for frequently asked
questions – available on website
·
Co design
·
Data collection
·
Conversation design
·
Testing and training
·
Release
· Learning
Milestone #2 (12
months)– Expand to all channels, and add “service” conversations –
conversations that lead to an outcome – create a safety plan, get a referral to
a service. Expand to voice
·
Co design
·
Translation (remove interpreter cultural issues)
· Data learning from #1
Milestone #3 (18 months)– Add embodiment and full set of accessibility capabilities, with emotion/tone recognition.
Program #2 – Services for sharing stories
Expand channels beyond the sharing of information
Break down the barriers to recognising abuse through the power of stories, and help people recognise their own situation through the shared experiences of others
Use AI to help people navigate, break down, and explore these stories through guided conversation
Expand to helping people then tell their own stories. Empower them with the ability to articulate what’s happened, advocate for themselves, exercise their rights
Milestone #1 (6 months)– Co-design – what should a story-focussed service look like, how to retain anonymity (if desired), focus on privacy, dignity, empowerment, ownership
Milestone #2 (12 months)– Website with static stories, searchable on scenarios
Milestone #3 (18
months)– Bring them to life – AI that can help people discover and
navigate other people’s stories – that can translate, break them down, and help
people relate their own circumstances
Milestone #4 (24 months)– AI that helps tell stories – build on the capability to navigate and explain stories, to help people tell their own. A digital human that is the perfect listener
Program #3 – Services for informal networks
Recognise the influence of informal networks, and the preference many people have for them, by equipping them with information, but also the tools to be an effective supporter
Milestone #1 – Conversational Q&A
for supporters, rapid expansion on channels, focus on information
Milestone #2 – Expanding to the “tools” needed to be an effective supporter – how to have conversations, how to listen, etc.
Milestone #3 – Proactive “targeting” examining opportunities to target patterns of coercive behaviour and reach contacts
References of Digital Service Options for 1800RESPECT on an examination of
needs, contemporary approaches, and solutions
https://www.abc.net.au/news/2019-07-06/women-share-their-stories-of-financial-abuse/11156442
Government
https://w.www.vic.gov.au/familyviolence/recommendations.html
https://www.dss.gov.au/women/programs-services/reducing-violence/the-national-plan-to-reduce-violence-against-women-and-their-children-2010-2022
https://www.pmc.gov.au/office-women/womens-safety/2018-coag-national-summit-reducing-violence-against-women-and-their-children
http://www.coroners.justice.nsw.gov.au/Documents/2015-2017_DVDRT_Report_October2017(online).pdf
Research
Effect
of violence on EI https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4742506/
Harvard
VAW Database https://projects.iq.harvard.edu/violenceagainstwomen
Submission
from interpreters http://www.professionalsaustralia.org.au/professional-women/wp-content/uploads/sites/43/2015/05/Submission-to-Royal-Commission-into-Family-Violence-May-2015.pdf
Realising
rights: Case studies on state responses to violence against women and children
in Europe (https://www.researchgate.net/publication/254777231_Realising_rights_Case_studies_on_state_responses_to_violence_against_women_and_children_in_Europe)
https://d2rn9gno7zhxqg.cloudfront.net/wp-content/uploads/2019/01/19030556/ANROWS_VAW-Accurate-Use-of-Key-Statistics.1.pdf
https://www.semanticscholar.org/paper/Information-myths-and-intimate-partner-violence%3A-Westbrook/a31cdba06d9f71ee96df20001baf8a6d77354511
https://pdfs.semanticscholar.org/57ca/8d5684eb3352e883059590c52c547ce359ef.pdf
https://www.semanticscholar.org/paper/Protocol-for-the-evaluation-of-a-digital-approach-Bunnell-Davidson/f5697c02b8242a81599e3950eb5303dc1a7a786d
https://pdfs.semanticscholar.org/48b3/d5c512a711e656ada574361684c18298756f.pdf
https://kar.kent.ac.uk/58714/1/TR1277.pdf
https://pdfs.semanticscholar.org/57ca/8d5684eb3352e883059590c52c547ce359ef.pdf
https://docs.wixstatic.com/ugd/464d6d_b465be597dee4e04b8fac09363e4ef62.pdf
https://www.whatworks.co.za/documents/publications/36-global-evidence-reviews-paper-3-response-mechanisms-to-prevent-violence-against-women-and-girls/file
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4380709/
https://www.dss.gov.au/sites/default/files/documents/08_2016/the_cost_of_violence_against_women_and_their_children_in_australia_-_summary_report_may_2016.pdf
https://www.dss.gov.au/sites/default/files/documents/08_2019/fourth_action-plan.pdf
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