Case study of Performance Management KS company

Brief Introduction of Performance Management KS company

The case study provides a description of small enterprises which mainly deals with the cleaning of clothes. Despite this KS company has been facing some critical challenges in their field as in the form that they don’t have control over the independent ship of their employees. Moreover, the company is not very clear about its significant role as a sales representative in the market. Currently, the company comes to know about their performance as the representatives of sale purchases in the business market. After viewing all the situation personally by the owner of the company, he decided to make a system which was based on performance management.

Through this system, the head of the organization brings the job analysis to find out the sensitive’s where the employee has to write about their job description as well as his distributions in the representatives of sale purchase.

 After attending all the training sessions, the employees have to provide feedback as well as they also received feedback from the management team of the organization related to their performance in the company. (Gerrish, 2016)it was mentioned that customer services are a necessity for giving high-quality services. The mission statement has been then submitted into all the officed of the various franchiser. Then each of the franchises has to communicate with their employees about the contribution of which he makes solidity in the field of sales to attain their targeted mission. Secondly, the managers of the company have to set the aims which are related to their initial aims.

Answers to the related Questions

1.      In the context of KSC, critically evaluate the availability of any prerequisites to implementing a performance management process.

To evaluate the implementation of Performance management, the process the owner of the company decided to give the mission statement is the mission and awareness about the job. As it was stated that there is no connection between the first two stages of the process. Moreover, the head of the organization arranged out all the fundamentals, which they did not use in their performance planning. Despite this, all the employees and managers of the company have been agreed on all the purposes of process management. This can be happening just because of the spread link between the goals of collaborating with all the requirements of customer care services.

Although the connection has been still presented among the planning and implementations. Being the part of the company as an employee it is our liability to understand the purpose of developing goals and feedback on the given responses on how to attain these goals. It is mainly said that there is no relationship presented between the execution and assessment of the performances. In this process, workers have been assessing him selves for achieving their purposes. (Bititci, 2016)The main factor behind this is the identifications of their skills and sustain abilities to avoid this from further happening. The head of the companies has been made a review of the performances of their employees.

The latest updates have been made regarding the reviews of the performances of the workers. As well as these can be reviewed by meeting the specific formal requirements to describe the that where these performances have been doing good and wrong. That’s why there is no requirement has been presented for restitution and reconstructing. The above requirements were not be needed because these prerequisites have not been connected with other ones.

2.      Discuss your plans for developing formal job descriptions for the employees at the second shop.

According to the advisor of KS cleaners, the executive manager of the company has been developed some plans which are suitable for the inauguration of the second shop. These plans have been discussed below:

The new manager of the KS company has to invest the latest shortlisted workers in their fundamentals on behalf of their skills and knowledge abilities that have been implicated regarding their job. The initial aim behind the development of this plan is to achieve all the services and improve their qualities for having better outcomes. The course that has been introduced recently in the company will pay emphasis on the significance of their career. The adult would have to learn about the new procedures of ironing, washing and cleaning the clothes. This would be helpful for them to handle the shop which the latest open as it was running the previous shop.

Despite this, the manager of the second shop has to take notice and fully concerned about his job.  The new manager would be hard worker, social and should understand all the issues that have been faced by his workers. He should have to fulfill all the basic requirements of their employees. (Ahmed, 2016)He has to put his protests and he has to make sure and get aware of the results of the company. The new manager should have the ability to give his best in the company, to be honest with their consumers. The manager has to behave with their customers very gentle and humble and provide them with the best quality services to their customers. By providing good quality this will help in building the good reputation of the organization in front of their customers and putting their potentials in the same company.

3.      Explain the key features of developing performance plans for the employees. Provide examples of factors you would consider in developing such plans for the dry cleaner.

For the development of the performance plans the owner of the company decides that system the head of the organization brings the job analysis to find out the sensitive’s where the employee has to write about their job description as well as his distributions in the representatives of sale purchase.

 After attending all the training sessions, the employees have to provide feedback as well as they also received feedback from the management team of the organization related to their performance in the company. it was mentioned that customer services are a necessity for giving high-quality services. (DeNisi, 2017)The mission statement has been then submitted into all the officed of the various franchiser. Then each of the franchises has to communicate with their employees about the contribution of which he makes solidity in the field of sales to attain their targeted mission. Secondly, the managers of the company have to set the aims which are related to their initial aims.

Despite the form, this employee has no way to discuss their monitoring system to view their progress regarding the quotas of the company. The appraisal of the performances of employees will always remain the same. (van Helden, 2019)Although there is a lack of feedback is also presented remains the same and the quota of sales has been received by the head of the company. But it was also noticed that suddenly the ratio of the sale of the company decreased suddenly.

References of Performance Management KS company

Ahmed, T. M.-P. (2016). studying the effectiveness of application performance management (APM) tools for detecting performance regressions for web applications: an experience report. In 2016 IEEE/ACM 13th Working Conference on Mining Software Repositories, 1-12.

Bititci, U. C. (2016). impact of visual performance management systems on the performance management practices of organizations. International Journal of Production Research, 1571-1593.

DeNisi, A. S. (2017). "Performance appraisal and performance management: 100 years of progress. Journal of Applied Psychology 102, 421.

Gerrish, E. (2016). The impact of performance management on performance in public organizations. A meta‐analysis." Public Administration Review 76, 48-66.

van Helden, J. a. (2019). Management control and public sector performance management. Baltic Journal of Management.