In the Sultanate of Oman, Muscat Bank is a renowned service provider and it offers asset management, private banking, retail banking, and corporate banking to people. In 2018, the assets of the bank were 31.9 billion dollars which made it one of the largest names present in Oman. It has over 150 branches in Oman. For Muscat Bank, it is considered critical to meet customer demands and remain effective in the market. However, there is an issue faced by it in the form of employee dissatisfaction which has resulted in the loss of efficiency. In this paper, this issue will be evaluated, its link to other areas of organisation will be discussed, and different techniques will be explored for recommending the best solution to be implemented by Muscat Bank (BankMuscat, 2020).

Problem Statement of Muscat Bank Proposal in Oman

In recent times, managers at Muscat Bank have determined a loss in efficiency as the work expectations are not being met by employees. It has resulted in the inability of Muscat Bank to meet customer demands. This poses a major risk to the whole organisation because if this issue is not resolved quickly, it can result in loss of customer satisfaction and bad reputation of the organisation. However, in order to resolve this issue, its underlying causes have to be identified first.

Connection with Other Processes of Muscat Bank Proposal in Oman

Considering the fact that employees are not meeting work standards, it is adversely influencing the profitability of Muscat Bank. Obviously, when customer demands are not being met, marketing is losing its effectiveness. Business strategy is also being adversely affected by this issue because the organisation is not enabled to invest efforts in pursuing the desired business strategy. Employees are not being efficient which is influencing operational management as well as it is not able to meet customer demands.

Techniques and Tools of Muscat Bank Proposal in Oman

There are two basic techniques which will be utilised in this case to analyse the issue and determine the underlying causes. These techniques include RCA or root cause analysis and Fishbone Diagram. Both of them will be utilised to determine the issues and their underlying causes which are adversely influencing Muscat Bank. In general, these techniques have been selected for analysing the issues because they are some of the most time-efficient and simple techniques. In addition to it, there are no additional resources which are required for performing these analyses. Otherwise, there are various analyses which are complex and they even require additional resources to be utilised (Ilie & Ciocoiu, 2010).

Solutions of Muscat Bank Proposal in Oman

Once the analyses are performed, necessary solutions will be provided in this section which can be considered by Muscat Bank for resolving the issue and improving their efficiency in the market. There can be a single solution and can also be over one solution, depending on the results.

Conclusion and Recommendations of Muscat Bank Proposal in Oman

In this section, the whole research will be concluded. A brief summary of the research will be provided and recommendations will be provided for Muscat Bank to consider. Although solutions are already provided, recommendations will be provided so that Muscat Bank can further improve its processes and be effective in meeting customer expectations and demands.

References of Muscat Bank Proposal in Oman

BankMuscat. (2020). Online Banking. Retrieved from BankMuscat: https://www.bankmuscat.com/en/pages/sitemap.aspx

Ilie, G., & Ciocoiu, C. N. (2010). Application of fishbone diagram to determine the risk of an event with multiple causes. Management Research and Practice , 2(1), 1-20.