Essay on the customer service department

Being a manager of the customer service department, I have been given the responsibility to hire the new general customer service workers for my department. Traits and skills which I want the applicant to have or possess are:

1.      Very first skills is the way of communication, it is the process that matters a lot and applicant needs to speak in a well-mannered and well-organized way to make sure all of the customers are satisfied and they don’t get to have any complaint or demand. This covers the verbal as well as the written communication along with listening too. This is about getting concise, focused and clear what the customers want or demand. (Pahkasalo, 2019)

2.      Applicant should have all of the information regarding commercial awareness. This is the point that tells that how any of the business or an industry works and what are the points that make a company tick. Applicant needs to show that he or she has a better understanding regarding the requirements of an organization or what are the goals which they want to achieve by the help of different services and products along with the fact that how they compete in the marketplace.

3.      Teamwork should be another skill that need to be present in the applicant. There are very less people who feel completely comfortable while working in team as it requires a lot of compromise. He or she for sure needs to prove that one is a team player but they do have the ability to manage as well as delegate to the other people and to have a responsibility on their shoulders or in their hands. This is related to the building up the positive working relationship which helps each and every person to achieve all of their goals along with the business objective too.

4.      Persuasion and Negotiation are the skills that helps in being the applicant to set out what and how they want to achieve or should achieve. But here they also need to understand that from where the next or other person or applicant is coming from so that both of them can get what they want along with the positive feels.

5.      Applicant need to show up the ability to take up an analytical as well as the logical approach towards problem solving and the resolving of different issues in a balanced and appropriate way. This is also a very good to show up that one can approach to solve out the problems from different scenario or angles. (Bermont, 2004)

6.      Applicant need to have a potential to motivate others along with achieving their own goals and objectives side by side. This is about assigning the tasks in an appropriate way along with delegating all the tasks in an appropriate wat, setting up for the deadlines and be a good example for other employees working in an organization.

References:

Bermont, T. (2004). 10 Insider Secrets to a Winning Job Search: Everything You Need to Get the Job You Want in 24 Hours--or Less!. Red Wheel/Weiser.

Pahkasalo, S. (2019). Proficiencies and Skills That Employers Seek from Graduates.