Does 21st Century communication include nonverbal communication? Why or Why not? Give examples in either case. (Not a yes or no question; it's a reflection of your group's opinion with supporting evidence from the textbook).

From the NVC video, the 21^st Century definitely includes non-verbal communication. We can see some of essential examples in the workplace. Non-verbal communication is really included in the workplace, for example such as interviewing or negotiation. The reason is because non-verbal communication which presented by body language such as gesture, face expressions, how you shake hands, tone of your voice, etc. could effect on the messages that you deliver. Thus, non-verbal communication will also influence on any negotiation that you have to make throughout the conversation (Westland, 2015).

In the other hand, non-verbal communication could be not included in the 21^st century in the context of making formal documents or agreements of any negotiation, since we only need to include formal languages into these type of conversations.

However, in our opinion, we need to learn about non-verbal communication since we will have to interact with people everywhere, not only in society, working place, everywhere. Therefore, we need to learn and understand about non-verbal communication so that we could adjust ourselves in presenting non-verbal communications into our daily activities. Since some of the non-verbal communication might have a different meaning for different people, we also need to understand on which type of non-verbal communication that we make are able to give negative meaning for others, so that we will not make any mistakes in our conversation. For example, the tone of our voice that we find it normal might able to make other people feeling negative or even hurt. Thus, we need to learn on adjusting this into our daily communication to prevent ourselves from getting a negative image in front of other people (Source: Video PPT: Nonverbal Communication & Rooshikumar Pandya).

Non-verbal communication is really essential in a business context, especially in negotiation processes. Since we know that negotiation processes will engage people with different opinions to negotiate those opinions and get an agreement. Therefore, we definitely don't want to make any mistakes in presenting our non-verbal communication, which will effect the negotiation as well (Peale, 2019).

Rooshikumar Pandya Video (Verbal & Non-Verbal Communication (part 06):2. Rooshikumar Pandya Video (Verbal & Non-Verbal Communication (part 06):

 A. What is an example in this video you found interesting about unique problems that underlie cross-cultural communication?  Why did your group choose that particular example?

This video is really an amazing video with an interesting topic as well. One of the examples presented by Prof. Rooshikumar Pandya in this video that we found interesting is about the different perception of crossing legs for the American men and for Arab’s men. As Prof. Rooshikumar Pandya said that, in the Arab world, showing the soul of your foot to other people is considered as a big insult. The Professor also explained that, with crossing their legs in front of Arab’s men, the American men could insult or even hurt them without even say any single words. We have chosen this example because we have seen that it is an interesting thing to understand on how the style of crossing legs could have different meanings as one of the types from non-verbal communication across the countries in all over the world (Youtube.com, 2011).

Another thing that we found interested and agree from this video is the interested words from Prof. Rooshikumar Pandya when he told us to: “Learn to observe before you learn to interpret.” The professor has really taught us that if we meet people from other countries along with different cultures that they have, then we have to observe their non-verbal communication so that we can interpret and also adjust with it.

The reason is obvious, as we acknowledged that there are many different cultures that we can find within various countries across the world. Since it might be difficult for us to understand their language as verbal communication, then we could try to understand their non-verbal communication. For example, if we will make any business with people from another country, then we definitely do not want to mistakenly present some of the non-verbal communications that might normal for us, but instead, have negative meanings for them. Therefore, as the Professor said, we must learn to observe first so that we could learn to interpret (Rocci & Saussure, 2016).

References of 21st Century communication 

Peale, N. V. (2019). The Power of Positive Thinking. Samaira Book Publishers.

Rocci, A., & Saussure, L. d. (2016). Verbal Communication. Walter de Gruyter GmbH & Co KG.

Westland, G. (2015). Verbal and Non-Verbal Communication in Psychotherapy. W. W. Norton & Company.

Youtube.com. (2011). Verbal & Non-Verbal Communication (part 01) by Prof. Rooshikumar Pandya. Retrieved from

https://www.youtube.com/watch?v=r7nSKK6BltQ