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Executive Summary of Business Ethics
A person, who is an entrepreneur and starts a business, is the visionary. He has a clear approach and his ideas are impressive but the employees are the ones who will lead his business to success. The employees are the ones who are carrying that vision forward; they are the ones who are giving their own ideas to strengthen the business. Their issues should be addressed forthwith and a comfortable environment should be provided that would let them work efficiently. In any organization, the code of ethics shows the values of the business, it has three parts. Ethics in a business can be personal, professional, and corporate; all three are related and provides guidance in different parts of the business. Ethics of any business are the depiction of its culture, they should be given due importance.
Table of Contents
Importance of Employee Engagement
Components of Employee Engagement
Engagement with the Organization
Respects for Employees and Customers
Loyal Relationship with Employees
and Customers
Concern for People and Environment
Relationship between Employee
Engagement and Business Conduct
Solution of Employee Related
Problems
Insisting on Professional Behavior
Refer employees to HR department
Employee
engagement is a fundamental concept. It is not the same as employee
satisfaction. It is the extent to which employees are passionate about their
jobs, their commitment to the organization they are working for and the
discretionary effort they put into their work. Employee engagement is the
workplace approach that results in creating the right conditions for all the
members of the organization, to give their best every day. It is about being
committed to the organization’s goals and values, and to contribute to the
organizational success, and having the sense of the self-growth as well. Our
main objective here is to identify the HR practices implemented in Omantel and
how they link employee engagement in the company. Different HR practices are
considered in the analysis for Omantel with the consideration of ethical
business conduct. The selected company apply different ethics theories that are
incorporated with the employee engagement. Conclusively, the mechanism is identified
to understand ways utilized by Omantel to overcome the employees related
issues.
Employee engagement is
the driver of performance. The employees who are engaged with the company look
at the whole company, they understand the purpose of their company, and strive
to prove themselves better for the company. In this way they are able take
better decisions. Organizations who have a work force who is totally engaged
can easily perform its competitors. Organizations with an engaged workforce are
able to recover from recessions quickly, their earning per share is also better
than others in the same industry. When it comes to growth and innovation,
engagement of employees make all the difference.
Primarily
there are two factors that derive the employee engagement. These factors are
based on the statistical analysis and are also supported by the research.
This
component measures the engagement of employees with the senior management and
the organization, it also measures how employees feels about their senior
management in Omanlet. It is basically concerned with the trust, respect,
fairness and values of the organization, an employee should have confidence in
the values of the organization.
HR
management of Omantel consider strategies that can be used to obtain the
engagement of employees with their supervisors directly. It includes, feeling a
sense of value, being treated fairly, receiving feedback and direction from the
manager. Having a strong working relationship with the manger which is based on
mutual respect, is also included in engagement with the manager.
It
means to identify the key driver of engagement among employees. Then comes the
next step which is to take actions on the results. An understanding of drivers
of engagement and disengagement is required. The planning of the activities
that would increase or decrease the engagement level would be done. In most of
the companies the drivers of engagement are of similar nature, but the specific
concerns and the importance level are unique and specific for every company,
and they are even different for the different department within the same
company. All the HR functions of Omantel has been re-structured and
re-engineered and now becoming integral to the ambitious future plans in the
company. Omantel’s staff somehow do not match the athleticism of the Rio Olympians.
The company is having 2,700 employees that hold the event twice a year. The
series of HR led initiatives are particularly designed to increase the
engagement of employees. This increases the business development and since 1970
Omantel obtained 51 per cent stake.
In
this we see what statistical patterns are followed across all departments in
the organization; this will determine which items are having an impact on the
engagement in the engagements of the groups. Items that would score low and
that have strong link to the engagement are those areas where the change
initiatives and engagement strategy should be focused. the company provides mobile
telephony, fixed line and internet access as free of cost for the employees and
definitely there is no content on the laurels.
In
this, the employees are directly asked questions about what problems do they
have and how do they suggest to improve them. Once the problematic area is
identified then that area can be easily worked on and improvements can be made.
HR initiatives of Omantel are working on the basis of two year plan that are
aligned to the overall strategy of business. The priorities are given to the
customers, innovation, employees, and digital transformation. The business
under the HR functionalities is more savvy with agile HR functions are new
strategy.
To
earn a reputation of an ethical business requires commitment. It is possible to
be ethical and successful as well, as most business are driven by finance. A
business should make decisions for their own financial gains and not to
adversely affect others. An ethical business will never make a decision to adversely
affect others. The HR department of Omantel consist of 119 employees and work
with smooth strategies without any particular resistance from parts of the
firm. HR staff is using proactive approach to deal with the functions of the
company. The performance management system is updated since 2010 and company
decided to distribute bounces and scrap appraisals of employees.
Following
are the elements of an ethical business;
An
ethical organization’s culture is defined by the top organization’s ethics and
values. For a business to be ethical its leaders must depict those ethics. The
leadership is truly tested when the decision comes of what will make them
profits and what is actually ethical. Leaders who choose ethics over financial
gain create a successful ethical culture.
The
core value statement is the one that describes the mission. A value business
can be created by any business but an ethical business is the one who follows
it thoroughly. The mission of the business is communicated to every employee of
the organization and it is made sure that it is being followed. Often in
ethical businesses a code of conduct is instituted by businesses to support the
mission.
The
characteristics of an ethical business are encompassed in integrity. The laws
and regulations are adhered to in the ethical businesses on the local, state
and federal levels. The employees are treated on fair basis and communication
with them is open and honest. Their dealings with customers are fair, prices
are competitive, and payments are timely.
Ethics
and respect come together. In an ethical business the employees are treated
with respect and they are treated fairly and as an equal. The feedback of
customers is respected and their needs are taken into account. In an ethical
business a vendor is respected by doing payments on time and doing transactions
on fair prices. In an ethical business the environment is kept clean and the
social responsibility of the business is fulfilled. The reputation of Omantel
is based on the confidence as well as trust of the suppliers, shareholders, media
and customers. The HR representatives of Omantel work with professionalism
without any exception and maintain highest standards of integrity.
An
ethical business always has strong relationships with its employees and
customers. In an loyal relationship, both the parties are benefitted. Employees
know that their employer is loyal to them and would respect their needs so they
work hard for the interests of their employer and the organization. An ethical
business is reliable and dependable in all situations and vendors know this
fact and remain loyal to the business.
An
ethical business shows concern for anyone and everything that is impacted by
the business activities. In an ethical business environment the customers,
vendors and public is respected. In any business the employee takes it assesses
that how it would impact the ones connected to the business.
The
relationship between the employee engagement and business conduct is very
straight and direct, as if the business is taking care of the interests of the
employee that is done in an ethical business the employee will also show
interest in business activities and will work more passionately.
In
business ethics the appropriate business policies and practices regarding the
potentially controversial subjects that including, corporate governance,
insider trading, bribery, discrimination, corporate social responsibility and
fiduciary responsibilities, are studied. The ethics in business are often
guided by the law, but sometimes the basic guidelines are provided by business
ethics that a business can choose to follow for the attainment of public
approval. The corporate government defined the appropriate processes,
mechanisms, and policies. All these induce work under the defined ethics and
ensure the growth of Omantel. The corporate governance is founded to be based
on the key principles such as roles and responsibilities, interest of other no
shareholding stakeholders, transparency, and shareholding.
Following
are the types of ethics followed in business.
1. Personal
responsibility
2. Representative
or official responsibility
3. Personal
loyalties
4. Corporate
responsibilities
5. Organizational
loyalties
6. Economic
responsibilities
7. Technical
morality
8. Legal
responsibility
It
is related to the personal code of ethics of a man. A man is required to behave
honestly according to business ethics.
A
morally responsible person knows which values should be practiced in any
particular situation and what importance they hold for the business.
A
manger’s actions depict his position or his role for the business. A manger has
to abide by the rules and regulations of the business, because his ethics will
be followed by the subordinates, so he is obliged to show the best possible
ethics.
Sometimes
the responsibilities on a personal level get so strong that the interest of the
organization is put aside. This personal
level of loyalty might be from a subordinate to his superior or a superior’s
towards his subordinate.
If
a subordinate is loyal to his superior beyond a reasonable level than It would
be harmful for the organization as the subordinate would turn a blind eye to
any wrong doings of his superior.
Same
is the case with the loyalty of a superior towards his subordinate, if a
superior gives preferences or perks to an employee just because of his personal
likings and not on the performance basis, than this thing would not be
tolerated by other employees for long and would become a matter of conflict for
the business. Omantel is aimed to achieve highest long term returns for the
shareholders and value all these to the stakeholders by operating transparently
and ethically under the subject of sustainability and growth in Oman.
Every
person has some moral responsibilities towards the society he lives in. as the
corporations are artificial persons so they too have the same responsibility.
Companies should make sure that their activities are safe for the environment
and are not the cause of any hazard for the society.
Sometimes
the loyalties of employees are so strong for the organization that they do not
even care for their own personal interests. The board and management of Omantel
is focused to ensure that company is adhering high standards of ethical
corporate governance. The board review and assess all the governance structures
and processes that ensure international practices.
Economic
responsibility refers to the responsibility of the business towards the
economy. The organization must make contribution to the society it is operating
in, he should contribute to the general welfare of the society and promote
charities.
In
any country an organization can work in the technological sector to the extent
of technological advancements in that society. A manger with technical
knowledge will not make a compromise on the quality of the products.
Legal
environment provides the framework according to which the organization has to
work. An ethically responsible business will abide by the rules and regulations
of the business.
Ethical
theories make the foundation of the decision making process, when ethics are in
play. These theories guide the individuals in taking decisions relevant to
different scenarios. There are four different categories of ethical theories.
It
is that class of ethical theories that states that people should follow the
rules and regulations when taking a decision where ethics are relevant. This
means that a person will fulfill his duty or responsibility towards the society
or an individual, because fulfilling one’s own responsibility is what ethics
demand. A deontologist is a person who will fulfill the promise that he did to
a friend and also will follow the rules of the society. Consistent decisions
will be expected from a person who follows the theory of deontology. The
dynamic strategies are developed in Omantel to improve the services. the
services are considered as international, local and regional. The annual code
of conduct provides results and details for governance and management. The
comprehensive strategies are developed that recognize all business practices.
This
theory is based on the ability of a person to predict the consequences of an
action. A person who is the follower of the utilitarian theory will make that
decision that will be in the best interest of everyone. This theory has further
two types, Act Utilitarianism and Rule Utilitarianism. Act Utilitarianism,
describes a person who will act in the best interest of everyone, even if he
has to put aside his own personal gains, his acts will be for the betterment of
every person. It would not take into account the laws even if they are not
beneficial to the society.
Rule
Utilitarianism, takes guidance from the laws and is concerned with the fairness
of acts. This rule also seeks to benefit the society but through the just and
fair means it do not permit to subside laws to benefit others.
The
ethical theories that are based on rights, give the highest priority to rights
and protect the rights of the people of the society. Since rights have the
endorsement of a large number of people they are considered to be correct. The
rights may be bestowed upon others by the individuals if they have the
resources and abilities to do so. A complication in this theory is that one
must know what the actual meaning of rights in any society is. The determination
must be done of what rights a society wants to give to its citizens.
In
this theory an individual is judged based on his character rather than his
action, that may be deviated from his or her normal behavior. When rating an
unusual and irregular behavior that is considered to be unethical a person’s
morals, reputation and motivation are taken into account. One weakness of this
theory is that is does not take into account the moral change in a person’s
character.
When
people work together in a place issues will happen naturally, because the
natures of people are different and so the ethics and morals are different.
Issues are sure to happen, some of the workplace issues are discussed below.
i.
Interpersonal conflict: when people work
together, conflicts arise. These should be solved and a code of conduct should
be implemented in the work place.
ii.
Communication problems: an employee who is
new in the organization and is also shy, might have a lot of problem in
communicating with other employees and the employer. This communication problem
will make the employee fall behind others.
iii.
Gossips: gossips are common among men and
women equally, they waste a lot of time. Employees who gossips leave their work
incomplete and waste their time gossiping which is not in the interest of the
business.
iv.
Bullying: bullying of new comers from the
fellows and sometimes senior staff is a very serious issue.
v.
Harassment: this cause is such that it
would cause a best employee to leave the job or lower down his performance to
zero. This is more common among women than men.
vi.
Discrimination: employees might feel
discriminated, when they are not treated equally. An employer might give perks
to one employee without any extra ordinary performance shown and the other will
then naturally feel discriminated.
vii.
Low motivation: an employee might not feel
the motivation to do the work, it might be due to getting no reward for the
performance or that the environment of the work place is such that it do not
motivates the employees to work efficiently or give their best.
viii.
Performance issues: an employee might not
be able t give the best performance, he might be lacking training or it could
be due to some personal issues. Whatever the cause it will affect the
performance of the employee.
ix.
Poor job fit: sometimes it might happen
that the job an individual is doing do not fit to his capabilities, or it might
be that he was suitable for some better position and the jobs he got was below
his caliber. All of these things cause a problem and that results in anxiety
and other issues.
x.
The people management programs are
developed and implemented in Omantel that consists of series of HR led
initiatives and they increase employee engagement. The issues observed for
employees are related to proper management and impact on driving process of
business.
The
problems of employees should be solved and the work environment they are given
should be made comfortable enough so that the employees can work together easily,
and give their best efforts to the business. Following are the ways in which
the problems should be solved
Insist
the employees to show a professional behavior during work, regardless of the
problems with the coworkers. The employers need to set a standard for
professional behavior that would help in minimizing the interpersonal issues of
the employees. In this way employees would know that a very professional
behavior is expected of them and they should not waste time in conflicts
It
is better to refer the employees who are facing some serious issues or are
getting affected badly to the human resource department. They may also be sent
to a local agency for counseling. For instance, an employee who is facing a
high level of stress due to family problems might be referred to a community
center where he would get the necessary support to tackle the issue and then he
would be able to work efficiently for the company.
A
separate discussion might be initiated with an employee who is facing
difficulty in getting along. The employer can listen to the problem or conflict
that the employees might have and then resolve it by talk.
Emphasize
the employees to change the behavior and show a professional attitude. If an
employee’s performance is getting affected by the problem an empathetic dear
would be a great help also provide him the resources if possible to tackle the
problem. The employee too have to understand that he must also change his
behaviors that are affecting his performance because in the end the business is
getting affected by this.
By
establishing a system of rewards, for the high performers the employees would
be motivated to give the best possible efforts to their work.
In
the above discussion we saw that there are the behaviors that promote an
employee to work, and the ethical practices that would encourage an employee to
work practices. From the above discussion we get to know that for an employee
to work efficiently for a business he should be given incentives like a
favorable work environment, motivation. For an employee to feel an engagement
towards his work he should be made known his importance for the organization.
Knowing his worth for the business will make him feel worthy and that will
drive his performance. The problems that employees encounter during their work
should be resolved in time so that their performance does not get affected and
the business runs smoothly.
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Derry, R. &. (n.d.). Ethical theory in business ethics: A critical
assessment. Journal of Business Ethics , 521-533.
Goodpaster, K. E. (n.d.). Business ethics and stakeholder analysis. Business
ethics quarterly, , 53-73.
Larry Chonko, P. ETHICAL THEORIES. The University of Texas at
Arlington.
lumen learning. (n.d.). A Brief Definition of Business Ethics.
Retrieved from https://courses.lumenlearning.com/: https://courses.lumenlearning.com/boundless-business/chapter/business-ethics/
Phillips, C., & Reviewed by Michelle Seidel, B. (2019, Feb 1). Six Characteristics of an Ethical Business. Retrieved from https://smallbusiness.chron.com/: https://smallbusiness.chron.com/six-characteristics-ethical-business-22401.html
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