Report on Al Abeer medical group

I will be sharing my experiences as a trainee in Al Abeer medical group for the past few months. This cooperating training involved job rotation within several departments of Al Abeer medical group and took place at both management building and the hospital at Jeddah branch.

Introduction of Al Abeer medical group

            Abeer Group is a renowned healthcare service provider which is providing its services across all Saudi Arabia and GCC countries with its medical centers and hospitals. It is one of the major healthcare service providers of Saudi Arabia due to its innovation and exploration.

Abeer is presently managing 50 healthcare centers in the GCC countries and India which include state of the art medical facilities, hospitals, pharmacies and optical centers providing excellent healthcare services. Abeer group is also Guinness World Record holder. The training took place in main hospital and the management building which comprised of many departments that work in conjunction with each other. In the management building there was accounting section and the Human Resources section. The main building had the Medical section which deals with medical files and the hypnosis section which deals with cash and insurance transactions and this is the department where we’ve been getting our training.

The training helped me in establishing a link between my academic knowledge and practical use case. It made me realize what my future full-time job holds. The co-op training was interesting, and we learned about scientific materials and how to use them. The training also helped me in improving my communication, presentation and technical skills. I will be focusing on the main tasks that I’ve been assigned during my training. This report will highlight the company’s profile, challenges, improvements, tasks, outcomes and skills gained during the course of the training.

History of Al Abeer medical group

            In 2010, Dr. Hassan Ghzawi Hospital which was established in 1999 merged with Al-Abeer Medical Group. Abeer Group is now a multinational healthcare giant which has its own network of hospital and medical centers spanning across Saudi Arabia and other GCC countries which include UAE, Oman, Kuwait and India. Abeer is one of Saudi Arabia’s major health care service provider due to its innovative explorations. It has a Guinness World Record for excellent services. The Group is currently running 50+ healthcare centers in GCC countries and India and provides state of the art medical centers, hospitals, pharmacies and optical centers which serves 4 million people every year.

Background and Business Activities of Al Abeer medical group

            Abeer Group is a multinational healthcare giant and is currently operating medical facilities and hospitals all over Saudi Arabia and in GCC countries which include UAE, Oman, Kuwait and India. Quality and affordable healthcare is the staple of Abeer Medical Group. The company has its own chain of medical centers, hospitals, pharmacies and optical centers which are spread across major cities of Saudi Arabia. Abeer group came into existence in 1999 in Sharafiyah Jeddah. It provides healthcare services to 4 million patients every year. The focus of the company is to provide state of the art hospitals and medical facilities which comprises advanced medical technology and patient care services and are spread across different regions of Saudi Arabia like Jeddah, Riyadh, Dammam, Makkah and Madinah.

            Abeer future projects are in line with Saudi Vision 2030. The main objective of the Saudi Vision 2030 is the development of public sectors such as healthcare. Abeer Group is planning to grow its business in Saudi Arabia with more state-of-the-art hospitals and clinics which will be equipped with latest medical facilities. The new facilities will be established in Riyadh and Jeddah and are followed by medical centers all over the country. These facilities will be designed with international standards in mind.

Vision of Al Abeer medical group

            To be the global leader in healthcare sector through our excellent and reliable services.

Values:

Excellence of Al Abeer medical group

            Providing state of the art services with highly skilled professionals and maximizing reliability by setting a benchmark in the industry.

Diversity of Al Abeer medical group

            Diversity is one of our core values and in order to be innovative and resourceful we accept geographical, physical, intellectual, emotional, and cultural differences.

Integrity of Al Abeer medical group

            We value our people and whatever we do is based on fairness, honesty and trust to ensure integrity.

Compassion of Al Abeer medical group

            Understanding others, recognizing efforts, respecting human dignity and implementing polices that ensure these actions is what compassion is in our company.

Teamwork

            Working towards a common goal by collaboration, commitment and relationship based on mutual trust and shared values is what teamwork means in our organization.

Social Commitment of Al Abeer medical group

            We want to bring positive impact to whatever we touch be it the lives of our patient or environment we are working in. We want to bring services that follow ethical and legal standards.

Main Tasks of Al Abeer medical group

1.      I offered my services in Medical file management department

2.      I recorded the cash and insurance transactions in the system

3.      I’ve collaborated with Human Resource Department

4.      I also offered services as a customer service representative to patients

5.      I also offered my services in admission section

My duties in Medical File Management Department

            This department is responsible for managing important documents related to evidence and exporting the new files to keep everything organized and presentable. Following were the task highlights:

1.      I assisted in recording patient’s information into the system

2.      I also assisted in reorganizing patient’s records

3.      I organized patients records according to the list provided to me

4.      I also made sure of scanning old files before getting rid of them

5.      I organized patients’ files according to their numbers and medical history

Recording of Cash and Insurance transactions

1.      I assisted in recording the transactions related to cash and insurance services and added it to the system

2.      I also made corrections to the patient files and also did discounting and recorded it into the system

Human Resources Department

1.      In human resource department I’ve assisted in organizing files on the shelves

2.      I also did some computer related work which involved attending papers and task schedule of employees of the department

Customer Services Department

1.      I also served as a customer services representative where I informed patients about hospital packages and services

2.      I also guided patients on the on the policies of the hospitals relating to different departments and policies related to insurance cases

Handled some cases which involved Saudi Crown Prince Mohammed bin Salman related to Yemen

1.      I’ve reorganized files of the patients related to these cases and I also made sure that those files are ready when needed

2.      I’ve also checked the files if they are eligible for discounts or tax depending upon the nationality of the patients

During my training I cooperated with other departments and confronted many challenges and problems related to the tasks that were assigned to me.

Challenge 1 of Al Abeer medical group

            The first challenge that I faced was no one was taking me seriously and ignoring me all the time. They treated me as a burden and were not interested in teaching me.

How I handled this situation:

            I’ve handled this situation with positivity and always kept my cool. I’ve respected my seniors and whenever I get the chance, I ask them questions and take notes which attracted their attention and they started to realize that I am willing to work and after that they started treating me fairly.

Problem of Al Abeer medical group:

            During my time at Medical file Management department I’ve come to realize that the files were not managed properly. Whenever we send new files to them, they come back with missing papers and are not properly maintained. It is also not the duty of Medical file management to organize these files and manage them.

Proposed Solution: By sending the files via software in soft form to make they system faster for both ends.

Challenge 2

            During my time as a trainee I’ve come to realize that it was very difficult for me to find a mentor who can train and teach me. It was one of the busiest hospital and the challenge was to complete the task given to me without proper understanding of the task and every morning when I go to the hospital I was worried that I may do something wrong or not according to the task assigned to me.

How I handled it:

            To tackle this difficult situation, I started observing the hospital employees and how the work and whenever I get the chance, I asked them questions and tried to adapt to the situation as quickly as possible.

Problem:

            The filing was mostly done manually, and the software used for exchanging files was not up to date and hardware that they were using was old and was not suitable for the file management.

Proposed Solution of Al Abeer medical group:

            Using latest software that integrates with all the departments to make the communication and sharing files easy and leaves no room for errors.

Challenge 3 of Al Abeer medical group

            Another challenge that I faced was most of the people that I worked with were male and they were all aged and old fashioned and I didn’t feel comfortable working with them. The thought that I can’t be an accountant being a girl and always criticized me for that. Also due to our language barrier and different accents it was difficult to understand each other and keep up with the tasks.

How I handled it of Al Abeer medical group:

            I handled this situation with patience and acted professionally. Whenever I felt that they were crossing the line I asked them politely that I am not comfortable talking about this topic.

Experience

Introduction of Al Abeer medical group

            In this section I discussed about the knowledge, experience and skills that I gained during the course of my training.

Knowledge/Skills Gained of Al Abeer medical group

·         How business cycle works

·         Understanding the structure of healthcare industry (Also referred to as medical industry or health economy)

·         Learnt about different business terminologies

·         Understanding of patients file and what information is included in the file

·         Also learnt about different medical field related terminologies

·         I’ve learned how to be professional and control your emotions

·         The training helped me refining my communication skills

·         I’ve learned how to handle multiple tasks efficiently

·         It also helped me in practising English as this was the main language

·         I’ve also learned to quickly analyse and complete the task

·         It helped me in polishing my communication skills

·         I’ve also learned how the profit and lost statement works

I’ve gained a lot of skills and knowledge during the course of my training. Working with different departments helped me understand that how business works. It helped me create a business mindset. The academic knowledge helped me in better understanding the business dynamics. I am going to discuss what benefits I gained in terms of the subjects that I studied and their application during my training process.

 Conclusion of Al Abeer medical group

            This training program had helped me in learning how business works. It also helped me in polishing my skills and abilities in the field of accounting. I was assigned multiple tasks and responsibilities which were related to my field of studies and I gained practical knowledge out of it. Every single day was challenging and exciting. I’ve learned that the healthcare industry is a multi-layered industry comprising of many departments that work together for the health of their patients and I have respect for the people who are attached to this industry. This training made it easier to choose my future career path.