Essay on Business Communication and its effects

Unfortunately, there was a delay in the completion of the project due to some internal reasons. No doubt, it is a huge mistake at our end and we will compensate for it. But on the bright side, it is also a lesson to us that will help us in improving our processes. Thank you for your support and we appreciate that you are sticking with us in this tough situation.

Business Communication Chart

 Business Communication Listening and Hearing

There is a clear difference between listening and hearing. Hearing refers to being able to sense the voices through your hear and it doesn’t involve interpreting the meanings of these sounds or voices. The concept of hearing is limited to just being able to hear using your ears while the concept of listening goes deeper than that and effective listening is often promoted in organizations. Listening means to hear the voices and then understand their meanings for identifying the underlying information and using that for your own purpose. For instance, if the task is listen to an audio file and write its contents then it would be necessary to listen to it and not just hear. In organizations, effective listening is more preferred because it can help in the identification of issues and other challenges faced by employees. Listening can be applied in organizations in such a way that training should be given first for making all people know what it really means. With proper implementation, listening can help in the identification of real issues rather than implications (Guffey & Loewy, 2010).

Business Communication Feedback

I will give the feedback that effective listening within an organization is necessary. In its absence, a team can face several issues and they can even delay the delivery of a project. Sometimes, it is better if we don’t jump to conclusions but inspect whether we are even understanding what a message really says or not. It can help a team in making sure that no abrupt decisions are being taken and that the composure of team is efficiently maintained. Furthermore, if a team leader says something that does not make sense, it is preferable to contact him or her before changing the routes. Furthermore, direct communication in the team should be promoted.

Explain the different types of channels that were used in organizational communication give examples from the passage.

First of all, it has been explained in the passage that direct channel of communication was used for completing all the minor tasks until the deadline. Moving on in the passage, a turning point came when an indirect channel of communication was used for sending the new design. This non-verbal channel of communication proved to be quite inefficient because it left the team confused. These are the only two channels of communication utilized and later on, it has been described that the direct or verbal channel of communication is more preferable.

References of Business Communication

Guffey, M. E., & Loewy, D. (2010). Business communication: Process and product. Cengage Learning.