Messages
Proposals
Get Urgent Help In Your Essays, Assignments, Homeworks, Dissertation, Thesis Or Coursework Writing
100% Plagiarism Free Writing - Free Turnitin Report - Professional And Experienced Writers - 24/7 Online Support
Introduction
of qualitative research in terms of management and control system of knowledge
and real-world understandings of the super retail group of Australia
The aim of the present work is to conduct qualitative
research in terms of management and control system of knowledge and real-world
understandings of the super retail group of Australia. In this work, there are
two integrated parts of the research project including a critical examination
of operational activities and strategies of the super retail group and to
design the practical and effective MCS for a super retail group of Australia.
Supper retail group have more than 670 stores that generate $2.5 million by
having operations in Australia, New Zealand and China. The retail portfolio
includes Macpac, BCF boating camping and fishing, rebel and super cheap auto.
The development of stores is based on online digital presence and the physical
stores that provide footprints to enable the customers to shop and customers
prefer Super Retail group over others. Super retail group offer opportunities
and use sources and supply chain capabilities to purchase products that are
required. the super retail group have a clear vision about the future and work
based on the solid strategic roadmap with more than 12, 000 members. The
present report consists of all the necessary information and evidence of growth
for the super retail group in Australia.
The purpose of this
section is to analyse the vision, mission and core values of the super retail
group. The critical assessment is conducted to analyse the goals and how much the
services are achieving final goals.
The
vision statement is “inspiring you to live your passion”.
The
mission mentioned on the website of super retail group is as below
“To provide solutions and
engaging experiences that inspire our customers to make the most of their
leisure time”.
The
super retail group consider the development process that inspires and engage
the cultural development within the team members. This will increase and
empower their passions and then underpin more success in attracting customers.
the team members are the centric part that provides solutions and engaging
experiences to inspire the customers. the team members are providing solutions
and engage customers to have better experiences. The customers are inspired to
make most of their leisure time.
Goals
of the super retail group are listed below,
1. Healthy
high performing and passionate team members to deliver services
2. Inspired,
satisfied and engaging customers
3. Returns
as top quartile shareholder
4. Justifiable
and sustainable Omni retail capabilities
The
culture of the company is developed in such a way that it works under five
values that can be used to define the business and help the customers in a way
to select the service. The company is committed to living the values on an
everyday basis. The core values are care, discipline, integrity, openness, and
passion. A critical assessment of core values is mentioned in this section.
The
passion of super retail group is to create an environment that works as a
platform to share, contribute and work for the success. The passion means that,
a. Super
retail group show enthusiasm and take it as pride for what they are serving.
b. It
strives to exceed the expectation of customers.
c. They
celebrate success and recognize the contribution of others.
d. Drive
as well as embrace the necessary changes for success.
The
super retail group is committed to improving communication by improving the
strategies as follows,
a. to
have collaboration and share information set up for the improvement of the
system
b. respect
the opinion of customers
c. develop
a system for conversations and constructive solution.
d. Confirm
the understanding and explain expectation.
e. Utilize
the previously developed perspective, skills and strength
Aim
of management is acting honestly and deliver best to the communities. This
means that the company is considering strategies to,
a. Maintain
the growth confidently
b. Generate
100% outcomes
c. Accept
and improve the actions and ethical standards
Super
retail group value the customers, team, and other trade partners this means
that they work to,
a. Foster
the growth particularly personal growth
b. Ensure
that the services are safe and according to the requirement for everyone.
c. Develop
supporting actions and systems.
Company
is committed to plan the resources effectively and to follow standards and
processes.
The qualitative data collected to evaluate how much company is following the goals, mission and values show that vision statement is fully accomplished by the organization. Based on the outcomes of the data analysis, it is evident that the company is on track to follow the goal and there is no problem. The mission considers improved communication skills in the organization and it enhances customer engagement with the services. the core values are mentioned on the website and their main focus is to serve the community with the best options. Based on the research we can conclude that company is using strategic developments by using all the resources effectively. The principles are followed by all the working processes.
The
purpose of the present section is to briefly analyse the strategies, goals and
objectives of the super retail group of Australia. Consider the qualitative
data set and results of data analysis, the strategy of the company are to
inspire, engage and develop strong customer relations with the services. The
data analysis shows the company is focused to ensure that they continue to
foster all the sustainable value creations. The growing business highly
involves the categories and enable the capable team members to share the
passions of customers. The company is developing world-class Omni retail
services. The goal of the super retail group is to provide strong services with
organic growth. The collected data demonstrates that the company recognizes the
imperative turning potential with the growth of earnings. The goals that
management is successfully achieving are listed below,
1. High
performing, healthy and passionate team members.
2. Inspired,
satisfied and engaged customers.
3. Highly
sustainable Omni retail capabilities
4. Top
return for quartile shareholders
The
statistics show that the core of the strategy was to ensure that all the
expected standards of the customers are achieved and delivered. The standard analysis guides the way to
measure capabilities and to build the need for world-class Omni retail. The
company is successfully achieving the goal of inspiring the customers and
provide them with the best services. The analysis of organizational strategy
with the explicit description of strategy shows that management successfully
reached the following goals,
1. Engage
the customers by providing outstanding services
2. Determine
and evaluate the best solution to fulfil the needs.
3. Guarantee
the competitive value of the solution.
4. Inspire
customers by passion.
Integrating the data collected and after having a critical assessment of strategic goals and objectives it can be concluded that super retail group is making significant progress in delivering three main elements that are growing business in the categories of high involvement, engage the capable team to work together and most important is the development of Omni retail organization. The portfolio of business is growing high with the engagement of customers in different business categories. The capable team members are engaged in sharing the passion and to introduce the new learning programs. The customer's ratings also increased with the expertise of the team members. The investment is increasing the capacities to grow online sales and by offering the customers through services and new product. The website statement of strategic objective is to obtain a system that can create a convenient and enjoyable shopping experience. The strong performance of underlying cash flow is evident of future scope of capital management and outcomes including financial flexibility, financial strength, capital management, and increasing shareholder returns. Another strength-giving factor is the quick response to the changing expectation of customer that is a strategic priority of super retail group limited. The vertically integrated retailer experience of the strong brand as well as strong compatible culture is the strategic strength of the company. Although the culture is not quantifiable under short term analysis the supportive culture is providing additional support to development.
The purpose of this section is to discuss corporate
governance and the regularity environment that is developed in a super retail
group limited. The super retail group is working to provide opportunities and
support to the local communities. The commitment is positive that reflects
through corporate and active participation. Since the detailed information
about corporate governance, regulatory environment and sustainability
performance can be obtained from the sustainability report. The super retail
group is committed to implement and adopt possible rigorous practices and
policies of corporate governance. The purpose is to enhance and protect the
long-term performance by generating appropriate levels of financial return and
values. In the governance framework, the group support the committee with
details of the sustainable value creations.
The
corporate governance of the Super Retail Group Australia is consisting of
several executives and non-executive corporate managers. These managers have
different work responsibilities in the organization. As stated by the Super
Retail Group Australia in the board charter the corporate management work as a
board committee to regulate all managerial policies and decisions towards the
company. The board committees include Human Resources and Remuneration
Committee, Nomination Committee and Audit and Risk Committee. The board is
headed by the directors and CEO of the company. Following the shared
information in the report, CEO of Super Retail Group Australia has the responsibility
to develop strategic policies for the company. Moreover, CEO is directly
responsible for the implementation of policies, reporting of performance,
monitoring strategic and operational issues, and led all the board committees
working for the risk management, auditing, and human resources management in
the company. However, directors of Super Retail Group Australia work under the
supervision of the CEO and board committee. Directors have the responsibility
to act in a manner designed to continue and generate value for the shareholders
of the company. In Super Retail Group Australia, directors follow Corporate Act
that enforces them to take decisions in the best interest of the shareholders
and investors instead of all stakeholders. After directors there comes the work
responsibility of company secretary
Regarding
cooperate governance council principle and recommendation the reports published
by the company states that key corporate disclosures are concerned with the lay
solid management foundation, structure
of the board, and act ethically and responsibly. Moreover, under the code of
conduct for the Super Retail Group Australia, the company has stated that the
company should be involved in the fair trading process. All managerial staff
and employees have to act fair and deal ethically with the suppliers,
customers, and contractors of the company without having any kind of
discrimination regarding race, religion, and colour. Although, in the code of
conduct report the company has mentioned that employees and corporate
governance should avoid putting themselves in the position where their interest
varies with the interest of overall company and group. In general, under the code
of conduct corporate governance and managers are required to act in the favour
of the company rather than thinking about their personal benefits which go
against the interest or benefit of the overall company. Moreover, in the code
of conduct, several other conditions and requirements are mentioned for the
corporate governance and all concerning staff members that control and manage
their behaviour towards the company. The policies about breaching control
increasing the risk factor of data manipulation and other frauds at the
organization.
Thus, critical review of these codes
of conduct policies and other reports published for the corporate governance
show that all employees and managerial staff of Super Retail Group Australia
are strictly controlled by the corporate managerial strategies. Even managers
are given flexible environment to make decisions about organizational
operations and processes but still, they are bounded with the corporate
managerial policies to control their actions and ensure accomplishment of
desired corporate goals
Super Retail Group Australia is consisting
of several famous brands which are specifically working in the retail sector of
Australia. In 1972, the company's operations were limited to the supplies of
the spare parts for automobiles in the Australian market. However, after a
continuous increase in business sales and profitability, the company expands
its operations in various retailing sectors. The key brands serving the
Australian market under the ownership of Super Retail Group Australia are
enlisted below in this section:
1. BCF
Brand
2. MACPAC
3. Rebel
4. SuperChep
Auto
The key products and services offered by the Super
Retail Group Australia under these brands are related to the outdoor leisure
and sporting retailing systems. The key products and services for the Super
Retail Group Australia are presented below with brief details (see table 1).
|
Products and Services of Super
Retail Group Australia |
|
|
1)
Auto parts retailing: |
The Super Retail Group Australia provides high
quality auto parts and vehicle devices for the Australian market at different
prices. The Super Cheap Auto (a brand of Super Retail Group Australia) is
responsible to provide auto parts at cheap rates. The key products offered by
this brand includes spare parts of vehicles, outdoor and garage equipment and
tools. |
|
2)
Apparel and Equipment |
Super Retail Group Australia offer sports and
leisure related goods to its targeted market at reasonable prices.
MACPAC brand of Super Retail Group
Australia is specifically focused on this supply chain. MACPAC works in
Australia as well as New Zealand to provide designed and high quality
apparels and equipment for the outdoor life and sports teams. |
|
3)
Camping and Fishing
Products |
Camping and adventure related products are also
offered by the Super Retail Group Australia with the support of its brand
Rebel and BCF. These brands are responsible to provide outdoor activities
related products such as boating equipment and tools, camping accessories,
and fishing tools |
|
|
|
Table 1: Products and Services
Super
Retail Group Australia is mainly a retailing company therefore the majority of
its business operations are related to the supply chain. The company have very
limited interest in the manufacturing sector therefore its business operations
start from the purchase of ready-to sell products by other manufacturing
companies. Super Retail Group Australia has contracted with the local and
international suppliers who provide them with high quality products at
reasonable wholesale prices. Super Retail Group Australia purchases these goods
and products at wholesale prices and then keep inventory in the warehouses to
be sold on orders. Thus the business operations can be described by the
following process chart (figure 1).
Figure 1Operational Activities of Super Retail
Group Australia
According to the critical analysis of
the products and services of the Super Retail Group Australia, it can be said
that currently offered products and services of the company have a good
reputation in the market; therefore, the company have some loyal customers for
these products. In result, the company is capable to meet the breakeven
position for all these products and services. Moreover, current business
operations are fully controlled and headed by the managerial staff of the company;
therefore, making a profit from the execution of business operations is not a
big deal for the company. However, still, there is space for further
improvement and advancement. For instance, installing an inventory tracking system
and effective policies towards optimal inventory level maintaining can bring
improvement in the current business operations and activities of the company.
All these activities and actions are related to the corporate management system
of the company. Additionally, the company should also share specific
information about its inventory flow and transportation systems in their
reports to provide realistic information to its stakeholders. While working on
this project, the collection of operational flow information was relatively
more challenging.
The main purpose of this section is
to elaborate on the role of stakeholders in corporate management system and
decision-making process. According to the research findings, stakeholders of a
company draw a direct impact on the decision-making process of the company.
Therefore, while conducting research on the strategic operations and management
of the company it is essential to consider the role of stakeholders in the
strategic and operational activities of the company. Reflecting on Super Retail
Group Australia the key stakeholders of the company are categorized as
shareholders, suppliers, customers, employees, management, regulatory
institutes, society and government. All of these stakeholders have different
roles and contribution to the strategic operations of the Super Retail Group
Australia. The following points put more light on these stakeholders.
1) Shareholders of qualitative research in terms of
management and control system of knowledge and real-world understandings of the
super retail group of Australia:
All the equity investors and capital owners of the
Super Retail Group Australia are the shareholders of the company. The company
offers its equity in the market to collect funds for the execution of business
operations. While the potential investors from the market invest their savings
and money in the Super Retail Group Australia to earn a return on investment in
the form of dividend and stock return. Investors and shareholder mainly draw an
impact on the decision making the process of the company as they have ownership
rights on the company's assets. Shareholders want to have decisions in favour
of increasing profitability and monetary benefits. While directors of Super
Retail Group Australia have the responsibility to consider the interest of shareholders
while executing business operations in the company.
2) Government
of qualitative research in terms of management and control system of knowledge
and real-world understandings of the super retail group of Australia
Government of Australia has set out some rules and
policies which need to be considered while executing business operations. The
company cannot take its decisions independently while ignoring the requirements
and policies of the government. Therefore, strategic activities and actions of
Super Retail Group Australia are also dependent upon the government policies.
3) Society
of qualitative research in terms of management and control system of knowledge
and real-world understandings of the super retail group of Australia
The company works in society. All its current
customers and potential consumers are living in the geographical segment of
Australia and New Zealand. To build a positive reputation in the mind of
customers company need to align its business operations and activities with the
best interest of the society. According to research, customers prefer to buy
products and services from the companies that are involved in social welfare
work and have a positive reputation in society. Therefore, satisfying the
interest of society is beneficial for future business outcomes. However,
sometimes highly demanding society reduces profitability for the company.
4) Employees
and Management of qualitative research in terms of management and control
system of knowledge and real-world understandings of the super retail group of
Australia
The body of company is very large and well
managed. As the company is serving in Australia, New Zealand as well as China,
the strength of employees is around 12000. It is very difficult to handle and
manage the large number of employees but super retail group has effective and
management that is using their strategies to manage the employees and stores.
To establish the positive reputation in the customers’ minds and the company
has provided effective training sessions and trained them how they have to
handle things as well as complete their tasks for high customer satisfaction to
grab high market share. Although, the employees working in the company are
provided benefits in the form of incentives as well as bonuses to enhance the
confidence level of employee to work at workplaces by heart. So, some policies
related to employment as well as controlling and leading the employees have
also been created to handle the critical situations in the company if any kind
of threat or risk may occur in the company. All of the employee are well
trained as well as have appropriate training information how they will have to
react and how they will have to deal with the customers plus how they will have
to establish powerful relations with customers, and how they will have to
perform their works at workplaces. On the other hand, the management of the
company has also a very strict plan to hire an individual in the company. Every
employee in the company will be selected if he meets with company criteria.
Moreover, the management of the company is also capable to provide several
types leave to assist every employee to accept the civic activities, and leave
in case of emergency as well as other natural disaster leaves to the employees.
These leaves are fully paid from the companies and those who donate their blood
to Red Cross blood service of Australia. Furthermore, all of the employees
working in the company are encouraged to do their works ethically and the
management of the company is working or managing them without hurting their
human rights because management always try managing every employee
ethically.
5) Customers
of qualitative research in terms of management and control system of knowledge
and real-world understandings of the super retail group of Australia
The customers of the company are present
in the Australia, China and New Zealand. As Super Retail group is the providing
its services into three countries and wanting to expand more its business. The
company has successfully generated its customers more than 670 locations in
three countries. The employees of the company are mostly sports persons who are
mostly interested in the supercheap autos as well as outdoor leisure products
of the company. Mostly customers belong to the sports as well as the other business
persons. But the company is also offering other leisure products in the very
cheap prices that attract more the customers across these locations because the
people in these locations always try to get smart as well as appreciate the
sports. So, a large piece of customers’ body of the company contains sports men
and women. The customers of the company have their standards as well as their
requirements related to the sports products as well as other products of the
company, that’s why company and the management always focus to extract value
from the supply chain infrastructure to identify best products for the
customers. Due to the fulfilment of the requirements related to quality and
prices of the products, the customers always prefer to have the company
products.
6) Regulatory
Institutes of qualitative
research in terms of management and control system of knowledge and real-world
understandings of the super retail group of Australia
Every company in the world has several types of
factors that are influential on the business as well their management control
system. Super retail group has also different types of factors affecting
business as well as its management. Therefore, analysing those factors the
macro environmental factors tool for the management control strategy of Super
Retail Group is applied. The macro environmental factors consists of political,
environmental, social, technological, economical as well as legal factors and
this analysis is also named as PESTEL analysis that assist the company to
analyse influential factors as well as developing the strategic planning for
the management of the company to hold high market share. The analysis is
showing that the changes in the external factors may also have direct impact on
the management and the business of the super retail group including it can also
have impact other retailing players in the market. These factors can also be
very impactful for the competitive landscape of the company
1) Political
Factor of qualitative research
in terms of management and control system of knowledge and real-world
understandings of the super retail group of Australia
The political
factors are playing very important role in the determination of influences
which can affect the profitability of Super Retail Group into the market or
into specific country where company is effectively providing is services and
products to its customer. The analysis is showing that various political
environmental and system risks exist that can be vulnerable for the structure
of the company or the profitability of the company. Those factors are given as
following;
·
Importance as well as
political stability of retailing sector into economy of country
·
Corruption level
·
Protection of
intellectual property
·
Partners of favoured
trading
·
Taxation such as tax
rates and related incentives
·
Legislations related to
wage such as overtime and minimum wage
·
Essential benefits for
employees
·
Labelling of products and
related retailing requirements
·
Retailing Weekly work
regulations
·
Regulation and strategies
for pricing
·
Anti-trust laws
·
Interference as well as
bureaucracy in retailing by government
·
Legal framework for
contract enforcement
Every country or
market has different standards or norms that can affect the workability,
conductibility as well as profitability of the company. So, it is another
external environmental factor that can affect the business of Super Retail
Group. Some important aspects are given below.
·
Climate change
·
Regulatory Laws related
to environment pollution
·
Water and air pollution
·
Attitudes towards green
or ecological products
·
Attitudes towards
renewable energy
·
Waste management in the
retailing sector
The culture and
the society of the country is more influential on the business of the country
in which attitudes and shared beliefs involve as well as play a significant
role how the Super Retail Group’s managers will understand the customers
behaviours and attitudes. Some considerable factors are provided in this
section below;
·
Skill level and
demographics of the population of the host country
·
Hierarchy, class
structure as well as power structure in society
·
Education standards as
well as level in the industry of Super Retail Group
·
Leisure interests
·
Attitudes of population
The technology is
changing day by day and super retail group has also adopt latest technology to
make its business more profitable because the technology is very influential
factor that can affect the workability as well as the profitability.
Furthermore, the technology is also influential on company’s management control
system in retailing industry. Thus, some significant factors are provided in
this section;
·
Impact of technology on
product offering
·
Super Retail Group
competitors have also developed and adopted recent technology to promote and
run their businesses
·
Effect on structure of
value chain in retailing sector
·
Diffusion rate of
technology
The economic
factors of the country can be used by Super Retail Group company in the
economic analysis such as economic indicators of inflation and industry, growth
rate of industry as well as the customer spending to estimate the trajectory
growth. Although, the economic factors that can be influential on the
profitability of the company are given below by applying Pestel analysis.
·
Economic system type in
operating countries
·
Financial markets
efficiency
·
Quality of infrastructure
in retailing industry
·
Level of education in
economy
·
Economic growth rate
·
Unemployment rate
·
Rate of interest
·
The productivity as well
as labour cost in economy
·
Workforce skills level in
industry
·
Host country’s
comparative advantage
·
Retailing sector in host
country
·
Tax rates in host country
6) Legal
Factors
Protecting
intellectual property rights of the company, the legal institutions and
frameworks are not enough robust. So, in such countries, Super retail group has
to consider before entering that it can lose its confidential information that
is providing the competitive advantage.
·
Law of discrimination
·
Anti-trust law into the
retailing market
·
Intellectual property,
patent or the copyright law
·
Ecommerce and consumer
protection
·
Health and safety law
·
Protection of
confidential information
·
Employment law
The main focus to add management controls section is
the determine as well as describe several types of controls identified in the
management control system of Super Retail Group. This section is providing some
important controls of the company to handle and manage the business. The data
of super retail group we have collected, the super retail group uses these
controls. There are several management controls provided in this document which
are shown in the diagram below.
Figure 2:
Monument Control system
The results controls is
the very important part of this document which is providing the beneficial
information related to the performance of the employees. The report on
performance of employees is providing significant information that super retail
group has made a strategy to control employees performances as well as it also
grants awards to the employees on their extraordinary performances. The company
has also set the parameters on low performance of employees. The employee can
take paid leave. To control the performance of employees to help the company
performance issues. All of performance results of all employees working in the
company are evaluated to improve the profitability of Super retail Group. Every
manager and in charge is responsible to supervise and document every employee’s
work and performance. After all, the good performance employees will be
provided awards, bonuses as well as other benefits.
7.2 Action
Controls
Super retail Group is also dealing with critical
conditions related to the behavioural constraints of as well as the
accountability of the actions. Management of super retail group has also made
the whistle-blower policy for controlling those actions as well as the main
focus is to make an effective code of conduct. According to this policy, super
retail group will provide protection to the employee and support to
whistle-blowers. In this action plan, some written or verbal warning is also
described and in the serious issues, the company has the power to terminate the
employee or cancel the employment contract. Furthermore, the company has set
some important limitations on the employees as well as the action plan is
providing information how they will have to follow the instructions of company
and avoid violations, as well as the law is also providing power to management
and action control department to investigate effectively.
7.3 Personnel
Controls
In the personnel controls, it is described
that how the super retail group is handling their employees. It is very
complicated and complex task to handle and manage the personnel because the
company has very big body of its employee which is around 12000. In this
section, the information about how company is selecting and training their
training employees.
1) Selection
Process
The Human resource department of the company selects
the employees and new hires through process in which the candidate apply in the
company for job. The Human resource management department review the CVs and
then filter out the and select the CV that is according to the criteria of
Super retail group. Those CVs or candidates are preferable who has some working
experience or have the appropriate education. The preferable candidates are
called and encouraged to come in office for interview where the managers
conduct interview. After screening process the employees are tested. After
getting some experience, another interview is also conducted. If the management
will impress with the performance of the employee during the selection process,
he will be encouraged to work with company
Figure 3:
Selection process
In this section, the code of conduct, some reward
system as well as some physical arrangements are also discussed in this
section.
The employee who
is granted awards is considered to have agreed to be bound by:
a) The
terms as well as the rules and conditions set out the in the grant letter
b) Policy
of security trading and other the relevant group policies
c) Grant
award will not be made in part unless board determines
2) No
payment on grant of awards
According to the
rules, the employment is not needed to pay for the grant of awards.
The company has
defined the developed the code of conduct for company processes as well as to
control the performance of employees. The employee can take paid leaves as well
as they will also have paid leaves in case of emergency and the any natural
disaster. To control the performance of employees to help the company
performance issues. All of performance results of all employees working in the
company are evaluated to improve the profitability of Super retail Group.
The passion of
super retail group is to create an environment that works as a platform to
share, contribute and work for the success. The passion means that,
a) Super
retail group show enthusiasm and take it as pride for what they are serving.
b) It
strives to exceed the expectation of customers.
c) They
celebrate success and recognize the contribution of others.
d) Drive
as well as embrace the necessary changes for success.
The aim of the present work is to conduct
qualitative research in terms of management and control system of knowledge and
real-world understandings of the super retail group of Australia. In this work,
there are two integrated parts of the research project including a critical
examination of operational activities and strategies of the super retail group
and to design the practical and effective MCS for a super retail group of
Australia. Supper retail group have more than 670 stores that generate $2.5 million
by having operations in Australia, New Zealand and China. The retail portfolio
includes Macpac, BCF boating camping and fishing, rebel and super cheap auto.
The development of stores is based on online digital presence and the physical
stores that provide footprints to enable the customers to shop and customers
prefer Super Retail group over others. Super retail group offer opportunities
and use sources and supply chain capabilities to purchase products that are
required. The super retail group have a clear vision about the future and work
based on the solid strategic roadmap with more than 12, 000 members. The
present report consists of all the necessary information and evidence of growth
for the super retail group in Australia.
The data of super retail group we have
collected, the super retail group uses these controls. There are several
management controls provided in this document which are shown in the diagram
below. The results controls are
the very important part of this document which is providing the beneficial
information related to the performance of the employees.
Management of super retail group has also made the whistle-blower policy for controlling those actions as well as the main focus is to make an effective code of conduct. According to this policy, super retail group will provide protection to the employee and support to whistle-blowers.
8.4 Personnel
Controls
In this section, the information about how
company is selecting and training their training employees. The Human resource department of the
company selects the employees and new hires through process in which the
candidate applies in the company for job.
8.5 Cultural
Controls
The code of conduct, some reward system as well as
some physical arrangements are also discussed. The cultural control section is
providing the information that company has created an effective code of conduct
to make significant actions as well as has also created some terms and
conditions for granting awards.
In the summary of case study, the selected company is
the Super Retail Group which has more than 670 stores across Australia, New
Zealand as well as China. The study is providing brief information of the
company how it is the providing its services, who are the stakeholders of the
company, what external factors can affect the profitability of the company as
well some action controls are also discussed in this study. It was important to
understand how the company is doing with its management and control system of
knowledge, as well as, real-world understanding of their retail business. To
keep things in context, the vision and mission of the company were also
analysed to get its core values which the company uses to conduct its business
activities. It was found that core values followed by the company are its
passion, openness, care, integrity, as well as discipline. After analysing the
corporate governance structure of the company, it was concluded that the
company is consisting of several executives and non-executive corporate
managers. These managers have different work responsibilities in the
organization.
It is
also important to mention here that all employees, as well as, the managerial
staff of the company are strictly controlled by the corporate managerial
strategies adopted after a lot of planning and thought processes. The company
is having a variety of famous brands, which are giving them a competitive
advantage. After analysing all the elements associated with the products and
services, it can be concluded that products and services currently offered by
the company have a good reputation in the market. The company is also enjoying
good terms with all the stakeholders, keeping things in the right direction.
The management controls used by the company have been proving effective. The
same is the case with its action control, as well as, cultural controls. If the
company continues to have these controls in this manner, then it can be said
that they will have a better MCS design to get things going to achieve its
strategic goals and objectives. There are no major issues identified for Super
Retail Group, and if they make little changes with their strategy, then they
can have more success in the future.
10. Reference
of qualitative research in terms of management and control system of knowledge
and real-world understandings of the super retail group of Australia
Humphreys, P. K., Wong, Y. K., & Chan,
F. T. (2003). Integrating environmental criteria into the supplier selection
process. Journal of Materials processing technology, 349-356.
Media.supercheapauto.com.au.
(2019). SETTING THE STANDARD CODE OF CONDUCT. Retrieved from
Media.supercheapauto.com.au:
http://media.supercheapauto.com.au/corp/files/documents/SRG%20Code%20o3595670c.pdf
Media.supercheapauto.com.au.
(2019). SUPER RETAIL GROUP LIMITED BOARD CHARTER. Retrieved from
Media.supercheapauto.com.au: http://media.supercheapauto.com.au/corp/files/documents/Board%20%20Charter%20Aug.pdf
Superretailgroup.com.au.
(2020). OUR BRANDS. Retrieved from www.superretailgroup.com.au:
http://www.superretailgroup.com.au/about-us/brands/
Wang, C. H., Chen, K. Y., & Chen, S. C. (2012). Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors. International journal of hospitality management, 119-129.
11. Appendices
This
section must only be used for significant and relevant purposes, for example,
briefly outlining policies forming part of your MCS Design.
If
teams use this section because the team is not efficient with your word count,
the Unit Convener / Lecturer will disregard any content in this section.
If
you are unsure whether material should or should not be included in this
section, please ask the Unit Convener and Lecturers.
Discuss your homework for free! Start chat
