There are different dimensions
and mechanisms which are involved in the complex organizational buying process.
Consumer behaviour is too much relevant to industrial marketer. Industrial
buying is something different because it includes budget cost and profit
considerations and industrial buying involves many decisions in the decision
process. For the consumer goods, the industrial marketer has to find a model of
buyer behaviour which will be helpful for the marketer to identify the key
factor that will influence their marketing efforts. When a marketer is
succeeded in developing the behavioural model of the buyer, it will be easy for
them to analyze the available information about the market. It will be useful
for them to specify targets and extract the information needed by various
purchasing decision-makers (Digitaltrainingacademy.com, 2019).
The relationship between the
buyer and seller exists through the market exchange where is keen to buy a good
quality product at a low cost while the seller is keen to provide a good
quality product with a healthy margin. This exchange process provides a
tradeoff which means that they make them satisfied with respective needs and
wants. It is often said and seen that selling behaviour of the company is
written and they act according to their policies and procedures to satisfy
their customers at maximum level. But the buyers have their policies and
procedures which they often wrote down which creates a very different situation
than how the customer could react or behave in a particular situation and that
makes the marketer difficult to understand the behaviour of the buyer. The
exchange process will be stopped if buyers are not available because they are
the most essential part of the exchange system (Askool, 2012).
Buyers are the main focus of
marketing and marketing is based on buyers. A buyer is a predetermined group or
individual who fits the target market and it may be an existing customer of a
product or service or maybe a person who will be a customer shortly.
Understanding the buyers were easier in the past than now because the buyer of
today's world is more conscious and more focused on the product or service
which he or she is going to take. Thanks to the internet especially social
media which made the buyers understand their needs and wants and made the buyer
behaviour difficult to the marketers.
The relationship between the
buyer and the seller has been transformed drastically over the decades.
Understanding buyer behaviour always redefines our knowledge of how buyers make
decisions or would make decisions shortly. The marketer would never be able to
fulfil the demands of the buyers if a marketer is not understanding the buying
behaviour of the buyer. Understanding buyer behaviour helps the marketer to
continue its market offerings. The only goal of the marketer is to satisfy the
potential buyers, failure to this may lead to exchange falters and the goals of
the marketer would not be met. Buyers always want different choices to be
placed on from which they would choose appropriate thing (Istizada.com/, 2019).
Following are the different
steps of the decision process from which each consumer goes through to make a
decision. The buyer can withdraw at any stage whenever he or she is satisfied
or not satisfied. The person who will go through the whole six stages is
considered as he or she is buying the product for the first time or want to
purchase a high price and long-lasting product.
·
Need identification:
The first stage of the buyer for
purchasing a product or service, he or she has to identify the willingness to
buy that product or service. For instance, if a person is having a five-year-old
car and wanted to buy a new car this year then he has to solve this discrepancy
to proceed further. This issue is not so big but unimportant as compared to
other problems. People must have to resolve such issues to proceed further
otherwise the buying process will be stopped here due to frustration. Once the
problem is identified by the buyer, then it will be easy for him or her to
bring out the relevant solution for the problem. The more complicated problem
among the buyers is about status and image that how others see us (Germanyenglishnews.com, 2020).
For instance, a person may know
that he or she is not satisfied with their appearance but they are not able to
define that because customers may not know where to begin solving their problem
until or unless the problem is properly defined. Marketers can involve
themselves in this situation in different ways. In the start, they need to know
what problems a consumer is facing to develop a marking mix so that marketer
can solve the problem of the buyer which he or she is not recognizing properly.
They can make public service announcements and showing the dangers of smoking
cigarettes. Another thing which a marketer can do is to define the need of the
potential buyers. Suppose if a consumer wants to stay warm in the cold days,
then he or she doesn't express his sense of style, it will be done by the
marketer to create an ad and shape the answers of the consumer.
·
Information search and processing:
If the need is identified and
recognized by the consumer, then he or she may seek for the information of the
required product or service and find out the possible alternatives that will
meet their needs and wants. This type of information will only become from
friends, family, personal observations, consumer reports and salespeople.
Marketers help the consumers in solving their problems by providing promotional
components but in some cases, the consumer already had the information about
the wanted product or service from the past experiences. However, the purchases
and bad experience may destroy the repeat purchases of the consumers. The
information comes into place when people get exposure, attention, perception,
retention, and retrieval.
·
Identification and evaluation of
alternatives:
After the information is
securely adopted and processed by the consumers then they start to obtain
possible alternative options within their range. The consumer starts their
alternative procedure for products, service and outlets where they seem to be
fit. Then the consumer actively evaluates these alternatives and make decisions
based on strong financial and psychological methods (NIDHI.BHAWSAR, 2020).
Experience of Saudi Arabia Mobile Marketing
This assignment is a great
effort in making the marketing impact in Saudi Country better and improved that
allows the things to make a strong and positive relationship between the buyer
and seller. Better marketing terms are efficient and essential to have a strong
and positive impact on the working aspects of the organizations. Several things
are going to get improved with this aspect so there are going to be a
manageable aspect that makes things more reliable and more demanding. For an
MBA student, I will surely recommend it to students as marketing has a vast
experience and marketing things are going to have greater impact and after
this, they are going to get ideal worth as a must. It can be improved by making
it more digitalized and more innovative through the modern marketing system.
References of Saudi Arabia Mobile Marketing
Askool, S. S. (2012). The Use of Social Media in Arab Countries:
A Case of Saudi Arabia. 201-219.
Digitaltrainingacademy.com. (2019). Facebook case
study: Carrefour raises awareness during Ramadan in the Middle East.
Retrieved from http://www.digitaltrainingacademy.com/casestudies/2019/09/facebook_case_study_carrefour_raises_awareness_during_ramadan_in_middle_east.php
Germanyenglishnews.com. (2020, April 18). DIGITAL
MEDIA SWITCHERS MARKET TO WITNESS ASTONISHING GROWTH WITH CRESTRON, KRAMER
ELECTRONICS, BARCO, HITACHI, ATEN, SONY, HARMAN INTERNATIONAL
INDUSTRIES(SAMSUNG ELECTRONICS), AND EXTRON. Retrieved from
https://germanyenglishnews.com/german-news/2020/04/18/digital-media-switchers-market-to-witness-astonishing-growth-with-crestron-kramer-electronics-barco-hitachi-aten-sony-harman-international-industriessamsung-electronics-and-extron/
Istizada.com/. (2019). Saudi Arabia Digital
Marketing Country Profile. Retrieved from
http://istizada.com/saudi-arabia-online-marketing/
NIDHI.BHAWSAR. (2020, April 17). Digital Business
Card Market Next Big Thing | Major Giants Switchit, Adobe, Haystack.
Retrieved from
https://sciencein.me/2020/04/17/digital-business-card-market-next-big-thing-major-giants-switchit-adobe-haystack/