Essay on Understanding Business Excellence and awareness guidebook for SMEs

The book "Understanding Business Excellence: An awareness guidebook for SMEs" is written by a collaborative effort of Dr. Robin Mann, Musli Mohammad, and Ma Theresa A. Agustin. The book provides a gateway for the business success and describe BE models, business excellence, benefits of BE, and BE assessments. The book provides a simple guideline to improve the business performance and capability of the businessman. The focus of description in the guide is on achieving excellence in business leadership, customer focus, business strategy, information management, and impact of this strategy on the business outcomes. Besides the fundamental rules of business, the book describes the performance scale of the organization to measure the outcomes of the business. The considerable research parameters are demonstrated in the guide about the high-performance organization to achieve success. Other success ingredients are also considered to indicate their role in the development and success of the organization. The scoring guideline is provided for assessment of the business excellence.

Business excellence assessment

The scoring guide for the assessment of business excellence depends on the Vision and Mission of the organization. The mission of the organization must communicate with the requirements of the customers. The success of an organization depends upon customer satisfaction, daily management of the business, improved business plans that are supported by the decision of Management, and regular improvement in the level of performance. The scaling process provided in the book discusses performance result for all the key stakeholders including the customers and suppliers, local community, employers, and shareholders. It is important to understand the business excellence, core concepts, and values of the business excellence model, and undertaking decision of organization for the improvement of initiatives. The fundamentals of business excellence are some foundations embedded into the fabric of the successful organization and this concept involve customer-driven excellence, organizational learning, management factors, social responsibility, perception, visionary leadership, and management of innovation. The business excellence models were first recognized as a total quality management models that improve the mechanism of business in an organization. The criteria of business excellence were introduced by the United States. On the basis of this model, the organization is required to identify and improve leadership, strategic planning, workforce focus, and knowledge of Management, analysis, and Measurement. The business excellence model and Core values of conception are interrelated with each other. The broad vision of business leaders articulates the business benefits and improve the quality of services provided to the customers. The integrated process of staff and function improve the business excellence framework. In the guideline, the authors mentioned the excellence assessment models of business to assess the performance against the system by having sensible decisions and actions.

There are different ways to assess the performance and system developed in an organization. The assessment of system performance depends on 5 principles including questionnaire approach, workshop approach, matrix chart approach, award approach, and Performa approach. The decision for the selection of the approach depends upon the objectives and level of maturity of the business excellence model in the company. The sophisticated approach used by senior management team conceded the pros and cons of the management action on the development of the organization. The guideline used business excellence model of Asia. Different business excellence models were used in Asian countries with the other member countries of APO. The business excellence awards are given to India, Indonesia, Iran, Japan, Malaysia, Pakistan, China, Singapore, Thailand, Vietnam, And Sri Lanka. Besides other commerce models used in Asia, the guideline considered BALDRIGE CPE model. The focus of performance excellence parameters was on the leadership, operation, customer analysis, and strategic planning management analysis (Mann, Mohammad, & Agustin, 2010).

The business excellence model provides benefits to the medium and small-sized enterprises. The approached is to get financial and operational benefits. The business excellence model analyses different functions of units’ systems and processes in the organization. The role of employees and managers in management is significant. The cohesive improvement strategy can be used to integrate the range of techniques used in the business. The organizational situation along with the maturity is considered in this framework. The other business challenges faced by the organizations in the strategic planning area financial crisis, human resource management issues, international standards and requirements, multiple legal requirements, and corporate governance environment of the organization. The development of business required expansion and growth of the performance parameters.

The business assessment is a process to check the organizational health, Management process in the organization, and development of the organization in relevant performance level. The business excellence certification is a recognition of success in the organization and domestic and global parameters. The best practices of the business excellence model are based on a framework of learning and sharing in the organization. The systematic and robust system is required to expand and grow the business strategy in small and medium size Enterprises. The supply chain and Management logistics' are required to introduce innovation in the business model. The best example of innovative business development is IBM, Microsoft, and Hewlett Packard. The management leader plays a significant role in productivity improvement. The other related to identify the improvement in the business are Six Sigma analysis and comprehensive performance management system analysis. The guideline provides success stories of different companies of Singapore, Malaysia, and APO registered countries. The lean production system and total productive maintenance improve the business range (Mann, Mohammad, & Agustin, 2010).

Conclusion on Understanding Business Excellence and awareness guidebook for SMEs

The guidelines suggested that the focus of the organization should be on the implementation of core values and concept in the business excellence models. The present work deals with the analysis of guideline. The key findings of different parameters having an impact on the excellence of a business project are critically analyzed in this book. Besides other factors, business challenges are also discussed. The various business challenges including rules and regulations according to standard requirements a discus in the book. These parameters include financial crisis, government policy, regulations and rules, legitime problems, trade tax, social integration, environmental issues, and performance issues.

Reference of Understanding Business Excellence and awareness guidebook for SMEs

Mann, R., Mohammad, M., & Agustin, M. T. (2010). UNDERSTANDING BUSINESS EXCELLENCE An awareness guidebook An awareness guidebookfor SMEs for SMEs for SMEs .