For thirty-five years, Consumer Consumptions had been run effectively by Emory Spellman. The organisation had initially been a variety store and over the years, the store had grown into a number of retail stores, automobile rental, consumer financing, credit card financing, and kitchen appliance manufacturing company. In recent times, the organisation has begun to lose its profitability and efficiency in the market, mainly because of its problems with quality. These issues can be resolved with the implementation of a Total Quality Programme that integrates the Six Sigma Methodology. In addition to these measures, DOE or Design of Experiment can be considered for improving the quality of processes and aspects.

Issues of Consumer Consumptions Quality Management

At Consumer Consumptions, Spellman has had the objective of making sure that profits are produced and the organisation operates in an efficient manner in the market. In fact, quality has not been the main priority for Spellman. Due to it, the reputation of organisation has experienced a severe blow in the market because customers have been experiencing problems with the products. This has put the firm in a bad position in the market and if the needs of customers are not met in a better manner, the firm will only experience a loss in the number of customers purchasing its products. Spellman holds a meeting with the manager of every sector of the organisation to identify the problems.

When it comes to the sector of materials, the issue is that right products and services are not delivered by the suppliers. Over time, it has gotten worse and this plays an important role in why unreliable products are produced by the firm and customers are experiencing problems with the products. In case of production, the issue is that the schedule is quite tight and meeting it is problematic. Since the deadlines are tough and materials are not right, those products are manufactured which are not reliable and they are not up to the standard. In the sector of quality, the problem is that the quality team is not large and there are too many issues to be covered. For instance, there exist issues in almost every sector and covering all of them is very time-consuming. Due to it, all the issues are not resolved in an effective manner. In the service sector, the issue is that meeting the needs of customers has become difficult because they are calling more than ever before. There seem to be problems in washing machines and other products of the company and all of them are reported by customers. It is determined that customers should not be calling as much as they are doing because more than expected issues are occurring.

These are the main issues that need to be resolved for Consumer Consumptions to be effective and for Emory Spellman to ensure that his organisation gets a decent deputation about meeting the quality standards.

Recommendations of Consumer Consumptions Quality Management

First of all, it is important to recognise that quality management is considered an important aspect and part of every organisation. Therefore, for the resolution of issues identified above, the implementation of a TQM or total quality management programme is vital.

Total Quality Management of Consumer Consumptions Quality Management

Total quality management is actually the process of consistent identification and reduction of errors in customer service, manufacturing, production, and other areas of the business. As the name implies, the objective of total quality management is to ensure that the predetermined quality standards are met by the business. As it has been determined above, there are issues in Customer Consumptions in the areas of production, quality management, and customer service. Therefore, the aim of TQM will be to resolve this issue. The quality management team should be expanded and there should be a quality manager for the implementation of programme (Oakland, 2014).

Design of Experiment of Consumer Consumptions Quality Management

With the implementation of total quality management, it is important to consider design of experiment because it will help in systematically determining the relationship between different factors which affect a specific process and the output of the process. For instance, this will indicate that issues in manufacturing are occurring because of ineffective products or materials delivered by suppliers. Every other issue is connected with this issue and they seem to stem from it. DOE will help in determining that the main issue is concerned with inefficient materials obtained from suppliers and other issues are resulting from it. This evidence can be further solidified with the implementation of Six Sigma Methodology (Goetsch & Davis, 2014).

Six Sigma of Consumer Consumptions Quality Management

Six sigma is a methodology that helps in the resolution of problems and improvement of quality. For instance, it gives DMAIC method that will help in not only finding relationships among problems but will also help in their resolution. This method will help in defining the issue, measuring the details, analysing the data, improving the process, and controlling how the process is performed in future. For instance, in this methodology, root cause analysis can be conducted for identifying which issue is connected with which issue and how they can be resolved. It will help in determining that quality can be improved if quality materials are obtained from suppliers and they are utilised for producing the necessary products. This can be done by finding new and more reliable suppliers. In addition to it, the analysis will indicate that quality issues are not being resolved because the team is not large enough to cover all the problems. Therefore, this issue can be resolved by expanding the quality management team. Production is experiencing issues because of unreliable materials and tight schedules. This issue will be resolved by finding suppliers that provide and deliver high-quality materials and increasing the production capacity (Mehrjerdi, 2011).

Conclusion of Consumer Consumptions Quality Management

Overall, it can be said that the issues faced by Consumer Consumptions can be resolved with the implementation of a total quality management programme. This programme can be augmented by design of experiment and six sigma methodology. It will help in identifying the issues in a more accurate manner, resolving them, and improving the quality.

References of Consumer Consumptions Quality Management

Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: pearson.

Mehrjerdi, Y. Z. (2011). Six‐Sigma: methodology, tools and its future. Assembly Automation.

Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge.