Assessment strategy of Dubai Government Excellence Program for DEW

Dubai electricity and water authority (DEWA) is committed to promote the business excellence and the vision of the company is supported by the sustainable business model. Due to excellence in the business and services, DEWA won six awards including Princess Haya Award. The aim of present report is to investigate Dubai Government Excellence Program for DEWA (Nuseirat, et al., 2019).

Critical assessment on Dubai Government Excellence Program for DEWA

The purpose of the present work is to investigate and critical analysis of the benchmarking of project that can be carried out for the initiatives of Dubai electricity and water authority (DEWA). The research of organizations indicate that it is necessary to implement business excellence model in organization as it improves the financial indicators. The benefits of business excellence model include growth of organization, improved employee involvement and satisfaction, idea generation and innovation, and to increase the product reliability in the customers and users. DEWA is best example of business excellence that evident contribution of business excellence model in the subsequent growth of the company (Ranerup, et al., 2016). The business excellence model is also necessary for the companies having total quality management along with outperformed comparison. The use of business models in the public sector abandon the monopolistic control and it is highly suited for the transformation and bureaucratic system of the organizations. In the competitive landscape, the reforms of business model introduce comprehensive plan for the delivery of public services and in the reforms for the control over production (Sutton, 2018). In the previous researches, limited study was carried out for the theorization of technology and control over the single organization. The dynamic understanding is necessary for the co-opetitive environment in the organizations. But the impact analysis of the business models requires proper supporting technologies for the underlying business models. Our research analysis in the present work consider impact of underlying business models in the public services platforms. The lack of analysis about the business models in the quasi-markets leads to certain issues in the implementation of these models (Zawya.com, 2019). The business models represent, deliver, and capture expanded values in the organizations. The business models are becoming popularize in the electronic markets and it is originated from the strategies of e-commerce and entrepreneurship in the public and private sector organizations. In the value network of the firms, the business model deals with relationship and interaction between the stakeholders. In the theoretical application, the business model approach is focused on the electronic market and evaluate public policy. The business model framework identifies and synthesize the value network and progress of the business (Gulfnews.com, 2018).     

Evidences of DEWA programs

DEWA has continued a long program to deliver for the great outcomes and global achievements. The program has continued under the distinguished organizations and it has become a leading role model for the happiness of customers, efficiency, and excellence. The practices of DEWA have become benchmark for other global organizations also. Few times ago, DEWA launched business agility concept and framework (PAS 1000: 2019) the model works on the global standards and for the risk management.  DEWA represented UAE in the first rank of the world-wide system and it is evident from the world bank business report for 2018. DEWA is listed on the top 10% utilities that decreased all unaccounted conditions at 7.1% for water. DEWA achieved lowest position in the lost customer minutes in the electricity services around the world and achieved 2.68 minutes per customers. The top utilities of the company around the world were related to reduction in the losses of electricity distribution network and the transmission of electricity (Albawaba.com, 2015).

DEWA is listed at first in the government entity, in 20^th Dubai Government Excellence program it won “Pioneering Government Entity” due to government excellence and the system achieved at this level was higher at the excellence maturity level in 2017. The highest score was earned by DEWA in the history of government entity in DGEP. DEWA got first government entity award “Global Excellence Award of the European Foundation for Quality management (EFQM)”. In the region of MENA, DEWA was the first for electricity and water utility and it was recognized by the international business continuity standards (ISO 22301). The project was region based and received higher customer satisfaction in Dubai. According to the assessment and analysis for the risk management, DEWA stands in first 10% of the world companies that is total 750 organizations. The smart transformation is considered under the smart Dubai strategy (Nuseirat, et al., 2019).

Recommendation on Dubai Government Excellence Program for DEWA

The company analysis shows that communication plan requires some modifications. The communication plan is specially required to keep the key stakeholder updated with the projects and all the updates. The expertise should be captured by the final recommendations about the proposed plans. The potential risk assessment is required to improve the outcomes (Albawaba.com, 2015).

Conclusion on Dubai Government Excellence Program for DEWA

Based on the present report, it can be concluded that company is doing well in the proposed regions. DEWA has implemented most efficient strategies to cover the needs of customers and improvement in the ideas is also required to management all the stages of projects. Customer analysis is also required to improve the customer awareness about the project and services. 

References of Dubai Government Excellence Program for DEWA

Albawaba.com, 2015. DEWA wins four awards at the Dubai Government Excellence Programme 2015. [Online]
Available at: https://www.albawaba.com/business/pr/dewa-wins-four-awards-dubai-government-excellence-programme-2015-679862

Gulfnews.com, 2018. Dewa staff learning sign language. [Online]
Available at: https://gulfnews.com/uae/government/dewa-staff-learning-sign-language-1.2252847

Nuseirat, A. A. A. et al., 2019. An analysis of a structured benchmarking project: The case of Dubai Electricity and Water Authority’s benchmarking project. Benchmarking: An International Journal, 01(01), pp. 1463-1500.

Ranerup, A., Henriksen, H. Z. & Hedman, J., 2016. An analysis of business models in Public Service Platforms. Government Information Quarterly, 33(01), pp. 6-14.

Sutton, M., 2018. Etisalat and DEWA partner for loyalty app. [Online]
Available at: https://www.networkmiddleeast.com/617738-etisalat-and-dewa-partner-for-loyalty-app

Zawya.com, 2019. MD&CEO welcomes new Coordinator General of Dubai Government Excellence Program. [Online]
Available at: https://www.zawya.com/mena/en/press-releases/story/MDCEO_welcomes_new_Coordinator_General_of_Dubai_Government_Excellence_Program-ZAWYA20190428043536/