Introduction of Physiotherapy and Rehabilitation
Centre for Outpatient:
About
the organization: this organization is one of the best organizations
that provide high-quality nursing facilities the outpatient. Here in this
center, all of the ambulatory patients come for the treatment at the specified
organization and then after getting their therapy session done they go back to
home and wait till the next session ticks the calendar. They can handle all the
issues and provide all kind of medical services that any patient need according
to their conditions and sickness. This organization’s aim to provide best
quality services to all the people according to the requirement of doctors and
patients (Parsons, 2018)
Mission:
Mission
here is on the shoulders of nurses, all of the nurses working in an
organization needs to be supportive, kind and caring. They should treat all the
outpatient for the session as they are their own family members or the loved
ones. Everyone deserves to be treated in a kind and respectful way. This is the
duty of nurses along with the help of doctors.
Here the mission
statement for the nurses should be “To be competent enough and lifelong
learning nurse during the provision of compassionate and the empathetic care,
by maintaining integrity and honesty along with being respectful for every
culture along with the choice of every individual as well”. (cms.gov, 2013).
Vision:
Vision
of the different nurses working in the organization has vision in their life
and their career through which they work. Same is the case here; the vision of
Nurses should be working and taking care of the patients with full attention,
care, honesty, integrity, loyalty, and respect along with the commitment as well.
These patients gain courage and in spite of no matter what their condition is
they come to get treatment so this is the obligatory duty of nurses to treat
them in all the best possible ways by being good to them as well. vision
explain the purpose of the nursing that help their patients and provide them
services according to their medical requirement. (Jaggaer.com, 2015).
Justification of business case
of Physiotherapy and
Rehabilitation Centre for Outpatient:
Justify
the topic selection: The basic purpose behind the selection of the
topic is to explain more elaborately about the DPRC organization that how it
works and how it is serving the outpatient, this is not just it but to see that
how the competitors of this DPRC organization see their performance. Main
reason behind its selection is to explain that how beneficial this DPRC
organization is and how it is providing different services to the patients
according to their needs and demands. Main target of the company is simply the
same to provide high quality and best services to all the outpatients according
to the condition of their disease and proper consultation with the doctors
because with the advice of doctor and the proper care of nurses as well. (marketresearch.com, 2019).
Each and every nurse of this DPRC organization
is giving their best to all the outpatients and as compare to their competitors
they can offer more reliable and authentic services. Due to their excellent services and the best
facilities that obtain by the different customers so the company is establishing
a strong position in the market and many people rely on their services and all
the medical facilities that they give to patients (nexcesscdn.net, 2013).
Conduct
a market analysis of the organization: Its audit and market
analysis are very important to conduct to determine its market fair position
and to check its performance and all the activities who are reliable and
trustworthy for other people. Its
audit explains its all the financial activities and its operating expenses that
the company is going to very well in the market and it's all operations are
clear and company doing a fair and true action in the market as per their
activities and functions. The market analysis is also conducted to explain all
the market terms and directions according to new requirements. The market
analysis includes its industry analysis, its target market, its competitions,
and pricing and forecasting (ibisworld.com, 2019).
Industry analysis explains
how the medical industry is going to work and how much they provide benefits to
different patients. Because it is very important to determine how the
organization is performing in its sector or industry and how the consumers and
patients judge the performance of the organization in the medical treatments.
Many organizations and hospitals are providing the medical facilities so the organization
has to understand its working skills and manage according to new requirements (jointcommission.org, 2013).
Organizations have to
understand that what is their target market and whom they want to capture. The
company focuses on outpatient so they prefer to provide services to all those
who want to stay at home and get the best treatment according to their medical
condition. The organization has to determine how its competitors perform in the
same field and how they capture maximum market share. Their techniques and
working style must be followed by the organization. Pricing and forecasts are
major marketing analysis tools that explain the prices that set by the
organization against their services and also manage all the plans for future
according to changing market requirement and medical requirement by different
patients (canhr.org, 2014).
Forecasting is also
consider very strong point for the organization because they implemented proper
adjustments for the future problems and manage them according to time. There
are lots of additional points company has to obtain as compare to its competitors
and obtain maximum market share in the field of medical. DPRC organization is very unique as per its
medical treatments and its services that it provide to its all customers at
home.
Strategic plan table format
of Physiotherapy and
Rehabilitation Centre for Outpatient:
1) Cost reduction:
#KPI 1: manageable expenditures
Objective
(Smart Phrase)
|
KPI(Add
a KPI statement that should be related to cost)
|
Formula
|
Benchmark
|
Target
|
Time
frame
|
Status
|
This
key performance indicator explains the company tries to manage its
expenditures in most effective way and minimize its additional expenses.
|
For
cost reduction, manageable expenditures help the organization to cover up its
expenses and save maximum earning.
|
Nominator
(mention the cost)
Dominator
(expected return on investment)
$600/$450
|
Emergency
nursing association are consider the best in these services
|
All
the old age people who want to spend money on their health and want to get
medical best facilities at home.
|
Manage
in less than 48 hours
|
Met
|
#KPI2: savings
Objective
(Smart Phrase)
|
KPI(Add
a KPI statement that should be related to cost)
|
Formula
|
Benchmark
|
Target
|
Time
frame
|
Status
|
Savings
help the organization to maintain its all expenses and manage it most
effectively.
|
Saving
is the most important keep performance indicator that explains how the
organization is performing and how they have to manage all activities.
|
$780/$670
|
Emergency
nursing association are consider the best in these services
|
Savings
help to run its all operations without any burden and save from any kind of
loan or liability.
|
For
maintaining this KPI normally one to two years must be required.
|
On
process
|
2) sustainability – financial, environmental and
efficient healthcare services
#KPI 1:savings level due to conservation and
improvement efforts
Objective (Smart Phrase)
|
KPI(Add
a KPI statement that should be related to sustainability and finance )
|
Formula
|
Benchmark
|
Target
|
Time
frame
|
Status
|
Saving
according to conservation and improvement efforts helps to manage all the
factors that maintain the financial position of the company more reliable.
|
This
key performance indicator promotes the financial requirements and helps in
meeting according to company requirements.
|
$780/$560
|
Emergency
nursing association are consider the best in these services
|
Making
the financial condition of the company more reliable and feasible
|
Need
two to three years.
|
Met
|
#KPI2: recycling material
Objective
(Smart Phrase)
|
KPI(Add
a KPI statement that should be related to sustainability and environment )
|
Formula
|
Benchmark
|
Target
|
Time
frame
|
Status
|
Recycling
material is the very active part of the organization that saves the
environment and make proper adjustment of waste items.
|
In
the suitability point of view, this KPI help to clean the environment.
|
$258/$367
|
Emergency
nursing association are consider the best in these services
|
Keep
the environment clean and save from any dangerous effects
|
Two
to three years required
|
Met
|
#KPI 3: medical treatments
Objective
(Smart Phrase)
|
KPI(Add
a KPI statement that should be related to sustainability and efficient
healthcare services)
|
Formula
|
Benchmark
|
Target
|
Time
frame
|
Status
|
Medical
treatment is a supportive tool for the organization to run an ineffective way
|
This
KPI supports performance in a positive way.
|
$850/$650
|
Emergency
nursing association are consider the best in these services
|
Maintain
efficient health care services
|
Two
to three years required.
|
Met
|
The potential impact of the proposed
business case:
1. Cost reduction: Cost
reduction is the most important factor of the organization because it needs to
manage all the expenses and manage all the expenditures of the organization by
minimizing its costs. Cost reduction is
making the organization more efficient and trains about managing its cost most
effectively (cutcostsgrowsales.com, 2013).
a.
Explanation:
cost
reduction factors are very important for the organization because it helps in
saving the additional cost and support the expenses most effectively. Every
organization tries to minimize its all costs and by using this factor it tries
to minimize the additional costs that the company is going to spend without any
logical reason. To maintain a strong position in the market, the company gives
maximum has to manage its costs in a most better way and save its costs of
necessary items. Cost reduction provides lots of benefits to the organization
in long terms.
b.
Suggestion
changes: the company has to get the maximum benefit
from the cost reduction technique and try to save the cost from every aspect.
Because when the company utilizes it's the cost-ineffective way then it may
cover its all the expenses and the company utilize less on its expenses and
manage its financial position most effectively. The company can save and
utilize its costs to save from any kind of liabilities and provide better
medical facilities and treatments to all the patients. It also makes a strong
reputation in the market and also develops a good relationship with customers.
c.
Literature
review: cost reduction
is considered a very effective factor for the organization because this can
help to save the cost and minimize at maximum level. In cost reduction, the
business expense statements compile with great responsibility. Analyze all the
operating expenses as they determine how to perform in the organizations and
their impacts on the condition of the organization, and after that identify the
expense reduction and cost-saving recommendations according to organization
requirements and manage in a better way to give long term benefit to the
organization. Then cost reduction analysis help to provide a better
understanding that how to reduce cost and save for the future or the
organization. Cost reduction helps the organizations to manage their tasks and
all operations and bring excellent medical facilities for their customers in
most economical prices.
2. Sustainability -financial,
environmental, and efficient health care services: sustainability
is one of the major factors for the organization because no organization can
run its operations in the long term if it didn’t follow the sustainability
strategy. Sustainability occur in different areas of the organization that
include its financial condition, its environment, and its health care
facilities. The company has to manage all the areas that can provide
sustainability factors and help the organization to maintain its sustainability
aspect in all these areas according to maintain the performance of the organization
in the long term. So in different areas, sustainability needs to implement to
get a better outcome.
a.
Explanation:
the financial
area is the major part of the organization because without financial
involvement no organization runs its operations. So financial conditions help
to make a better decision about its sustainability and long term running in the
future. Environment factors are also considered very important for the
organization because if the environment is not supportive then organization
never effectively run its operations and function and never maintain its
position due to the environment and its effects. Its health care services also
very considerable because these are the basic part of the organization and the
purpose of the organization completely depend on its services related to health
care.
b.
Suggested
changes: in the financial area of the organization, it needs to
implement proper sustainability strategies according to its financial condition
because when a company wants to sustain for long term then it is very important
to determine that how it can move in future with its financial requirement and
is the financial condition of the organization allow to run its operations for
future. So it’s better to consider its financial condition and manage it
according to the sustainability point of view according to the capacity and
requirement of the organization and manage it in a better way.
the environment analysis is very important
for the organization because it's all activities and operations occur according
to the environment and its requirement. so a supportive environment is very
much important to run the operations of the organization. The environment must
be supportive and provide a better path to run all the operations of the
organization. Because positive vibes of the environment are necessary for the
organization and it must be for the betterment of the organization so that the
organization can manage its all activities and provide better support in its
all functions according to new requirements and manage most effectively.
The health care services are very
important for the organization because these are the main core of the organization.
Proper adjustments and settlement must be adopted by the organization to manage
all health care activities and provide them to its customers according to their
requirements. Its health care services must be up to date and working according
to new and innovative technology. When the heath care facilities provided to
the users according to their requirement and then the organization can obtain a
strong position and its reputation also develop among its users and customers
who are going to utilize its service and get maximum benefits.
c.
Literature
review: sustainability
is the major requirement of every organization because for running its
operations in the long term and for the future, every organization needs to
follow the sustainability strategies according to changing requirements.
sustainability help in every sector of the organization to change its
functionality and operate in most effective according to customer and market
requirement. when the company operate according to changing need and bring more
innovation then it can develop its strong relationship with the market and it's
all customers who belong to the medical area and they demand best services in
the medical area satisfy their requirement. sustainability help the
organization to maintain its strong position in the market for long term and
compete its competitors according to changing requirements of its customers.
|
P
(Political)
|
E
(Economic)
|
S
(Sociological)
|
T
(Technological)
|
L
(Legal)
|
E
(Enviormental)
|
Brain Storming factors
|
Political stability is not common for the ideal consumer services
|
Difficult to understand the type of economic system of the
country
|
The skill level and demographics of the required population
|
New development in the technical sector for the organization.
|
Factor of anti-trust law in the consumer sector
|
Change in weather and climate condition of the country
|
Brain storm opportunities
|
There is a legal framework for enabling contract enforcement
|
Enhancement of exchange rates and stability of country stability
|
Improvement of education level and culture of the people
|
New technologies are coming to solve different problems
|
Enabling of discrimination law
|
Following laws related to regulating environment pollution
|
Brain storm threats
|
Threat related to taxation and price regulations
|
Education level threat and labor cost threat
|
The country may contain class structure, power structure and
hierarchy in their society
|
Impact of cost structure and value chain of in the customer care
services sector of the organization
|
Threats related to protection of employment law
|
The impact of cost and also condition of waste management
|
Taken action
|
Providing mandatory employee benefits
|
Increase in economy growth rate of the country
|
Providing leisure interests properly
|
Increase in technological diffusion rate
|
Steps taken for data protection and enabling health and safety
law
|
Recycling and also moving towards ecological products
|
The below pie
chart furtherly explains the percentage of the PESTLE analysis before and after
the action plan:
Before the PESTEL analysis
|
After the PESTEL analysis
|
political 34
economical 23
social 14
technological 10
legal 9
environmental 10
|
political 15
economical 20
social 10
technological 40
legal 9
environmental 6
|
Conclusion
of Physiotherapy and
Rehabilitation Centre for Outpatient:
Summing
up all the points here we can say that DPRC is an organization that is
providing all the best facilities to the outpatients. The nurses of this
organization along with the doctors are giving their best in taking care of the
patients and to make them healthy in a limited time period. Patients are
getting healthy and better only because of the services which this organization
is proving and the care that is being given by the nurses to the patients
because they need to be tackled with care and affection. They can deal with all
the issues and give all sort of clinical administrations that any patient needs
as indicated by their conditions and infection. This present association expect
to offer best quality types of assistance to all the individuals who are
outside and regularly they are working as indicated by command post standards
as per the necessity of specialists and patients. The determination object is
to clarify how much the organization or association is valuable for use and how
they offer advantages to the outpatients according to their prerequisites. Nurses,
doctors and along with the other employees are playing out their
administrations to all the outpatients and as contrast with their rivals they
can offer increasingly solid and true administrations. The market examination
is likewise led to clarify all the market terms and headings as indicated by
new necessities. Industry examination clarifies that how the clinical business
is going to work and the amount they give advantages to various patients. Since
it is imperative to decide how the association is acting in its segment or
industry and how the purchasers and patients judge the presentation of the
association in the clinical medications. Numerous associations and emergency
clinics are giving the clinical offices so the association needs to comprehend
its working abilities and oversee as indicated by new prerequisites.
Reference
of Physiotherapy and
Rehabilitation Centre for Outpatient:
canhr.org. (2014). Nursing Home Care Standards.
Retrieved from http://www.canhr.org/factsheets/nh_fs/html/fs_CareStandards.html
cms.gov. (2013). Nursing Home Quality Initiative.
Retrieved from https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/NursingHomeQualityInits
cutcostsgrowsales.com. (2013). Cost Reduction Analysis.
Retrieved from http://www.cutcostsgrowsales.com/services/cost-reduction
ibisworld.com. (2019). Nursing Care Facilities Industry in
the US - Market Research Report. Retrieved from
https://www.ibisworld.com/united-states/market-research-reports/nursing-care-facilities-industry/
Jaggaer.com. (2015). Top Ten Key Performance Indicators
for Successful Spend Analysis. Retrieved from
https://www.jaggaer.com/top-ten-key-performance-indicators-for-successful-spend-analysis/
jointcommission.org. (2013). Nursing Center. Retrieved
from
https://www.jointcommission.org/en/accreditation-and-certification/health-care-settings/nursing-care-center/
marketresearch.com. (2019). Nursing Market Research
Reports & Industry Analysis. Retrieved from
https://www.marketresearch.com/Life-Sciences-c1594/Healthcare-c85/Nursing-c560/
nexcesscdn.net. (2013). Learning How to Manage the Health
Care Organization. Retrieved from
http://lghttp.48653.nexcesscdn.net/80223CF/springer-static/media/samplechapters/9780826128546/mobile/9780826128546_Chapter1.html
Parsons, N. (2018, March 15). Market Analysis in 4 Steps.
Retrieved from https://www.liveplan.com/blog/market-analysis-in-4-steps/