Report on the leadership project

Table of Contents

Introduction 1

Discussion 2

Conclusion 13

References 14

Introduction of leadership project

Leadership is an integral part of an organization that contributes to the success and development of the organization. It is stated that leadership is not a trait but a process that influence the thoughts, ideas, mindset, action and attitude of the people that works in the organization.  According to Clare Grave, a theory of value system is changed in the psychology of an individual over time influence the experiences and learning from the external factors of the business environment. Therefore, change influence the approaches using by leaders to perform the respective tasks regarding the success and development of an organization. Right decisions made by the leaders lead towards the peak of success and the wrong decision ruin the development of the organization (Renz & David, 2016). 

Different theories are adopted after the decisions made by the leader to perform tasks efficiently. Therefore, different leadership styles are adapted to perform well according to the effectiveness of a leader. Adopting leadership and management style is significant that are introduced based on the different situation that enhances the productivity and sustainable development of the business. The report critically analyzes and access the mindset and thoughts of leadership in the organization. The selected organization is Bank Muscat that has adopted a leadership style to become the best banking sector in Muscat, Oman. Also, this report describes the structure and system of the bank under which leaders are performed to achieve sustainable development in the banking sector. Competitors of the bank at a global and local level is discussed along with positive and negative aspects that the bank may face because of various factors. Further, some recommendations for the future of the company is discussed regarding gain a remarkable position in the banking sector of Oman (bankmuscat, 2020). 

Discussion of leadership project

1. Having considered the theory, research and science, characteristics of organizations identify and assess:

Bank Muscat operates that provides the financial services that adopted effective management and leadership strategies to maintain the position of the bank in Muscat, Oman. The bank uses 7 S model in the management of the organizational structure to develop a competent workforce that can gain opportunities regarding career and improvement in skills (Ravanfar & Mehdi, 2015). 

The seven S model is used by the bank efficiently as adopting a new organizational structure to realign and achieve the strategic objectives of the bank.

Structure of leadership project

 According to a new structure, the focus of the bank is on customer centricity, strengthen the controlled working environment and career opportunities for the young generation of Oman. The new structured is organized in such a way that seven people that belongs from Oman have the role of leadership at the level of the management team. Also, two women were added as a member of the management team in the bank. 

System of leadership project

The bank is adopted as a customer-centric strategy to focus on the requirements of customers. The adopted strategy is relevant to the system and process of the bank that simultaneously work for the development of the bank. It means all the work and activities of the bank is completed systematically. The customer-centric strategy of the bank is compatible with the system and process related to finance. 

Style of leadership project

In Bank Muscat, adopted leadership style is different for a different situation such as the participative, autocratic and transformational style that manages all the activities of a bank with excellent efficiency. It is because based on the level of employees and position in the bank, different leadership style is adopted to achieve the set objectives and targets. 

Staff of leadership project

Employees are valuable assets for an organization to generate revenue by achieving set objectives. Therefore, employees at Bank Muscat have skills, expertise, and compatibility to perform well by adopting a strategy to fulfil the demand of customers properly. The success of the bank is due to the hardworking, dedicated, and skilful employees that perform better services for the growth of the bank. 

Shared values of leadership project

The shared values at Bank Muscat useful as all the values of the bank is shared to all employees equally and create a distinctive organizational culture. At Bank Muscat, the majority of employees are Omani, and it is easy to develop and shared values that enhance the success and performance of the bank. 

Skills of leadership project

Bank Muscat has invested an enormous amount on its employees to enhance their skills and capabilities that enable them to perform professionally at the position of leadership. Therefore, the unwavering commitment of employees, their loyalty and maintain the performance according to their position is the way that the bank has a pioneering position in Oman. 

Strategy of leadership project

The contribution of the bank is significant towards the mitigation of shifting pattern of climate change as taking initiatives and adopt strategies to provide green products, the adaptation of strategy related to CSR and customer-centred approach to enhance the growth rate of the bank among its competitors.

The impact of adaptation of 7S McKinsey model is efficient for the business practices of Bank of Muscat in a well-organized way. It is efficient because it encompasses different aspects and situations of the bank regarding change management and valid for the adaptation of strategy. Therefore, by using this model, the management of the bank quickly adopts strategies where is needed. Furthermore, the bank has been taken initiatives and adopted strategies as changed the structure with the focus on a customer-centric approach to gain a competitive edge in the industry of finance.  

By the use of this model, the bank can achieve a competitive edge because of its realign organizational structure systematically. It is a useful multivariate model that can use at the time of change management that is necessary for the betterment and sustainable development. Empowerment in communication, different programs, initiatives all is taken systematically with the adaptation of the 7S model (Shaqrah & Amin, 2018). The impact of this model on management and staff is significant as managers of the bank organized all the activities and adopted strategy efficiently, and employees are trained accordingly. It becomes easy for the management to organized all activities and then assigned based on the capabilities and skills of employees. The use of this structure is suitable for staff as whenever changes are required, and all the employees have the opportunity to enhance skills and career development. 

In the bank, at different branches autocratic, participative and transformative leadership style that also enhance productivity. The impact of transformative and participative leadership style has a more positive impact where the contribution of employees is ensured in the decision-making process. Hence, performance and dedication are high because employees are awarded worth. On the other hand, the use of autocratic leadership style in a branch where productivity level is reduced rather than those branches where participative and transformative leadership style is used. Thus, the overall impact of leadership style is significant on the growth and development of the Bank Muscat. 

The competitors of Bank Muscat are operating at a global level with the use of effective leadership and management style that just not enhance the performance, growth and development but also facilitate their employees at the workplace. The use of effective leadership and management style is introduced after an in-depth analysis of all internal and external factors that influence the prosperity of the bank. The competitors at a global level manage the diversified workforce and therefore, have adopted transformational leadership style to manage the workforce effectively that do not disturb their morale and value. 

The various positive aspect for the competitor bank is achieved while performing at a global level. 

Moreover, manages a diversified workforce with transformational and autocratic leadership style 

 to maintain the organizational culture with a high-performance rate. 

With the effective leadership style,  the performance of employees has increased that lead towards the high retention rate of employees (Rothaermel & Frank, 2016). Also, employee retention treat is high because an employee is happy when they are involved in the decision-making process and give respect from their top management. The competitor of Bank Muscat that performs at a global level, is achieved benefits from the effective leadership and management style along with the diversified workforce at the workplace. On the other hand, Bank Muscat has faced some issues regarding its Omanization strategy, as 95% of employees are Omani. Hence, it creates difficulty to expand the business globally because of lack of awareness of technology, skills and compatibility in the Omani people that work in Bank Muscat.

2. Now that you understand your organization's structure, consider your organizations' sector. Critically analyze:

Bank Muscat performs well in Oman because the bank has adopted effective models and strategies in its structure in which management performs systematically. The employees have opportunities to improve their skills through training and development. With the excellent management and leadership style, 7S structure is adopted and implemented efficiently at each level. The top management of the bank identify the need for change over time and adopted under the well-organized structure and system of the bank. The example of its excellent management is that the bank has announced a new organizational structure that started in 2019 (bankmuscat., 2020). The new structure of the bank is compelling enough that strengthen the position of leadership, productive for the future strategies for the bank, expansion plans are supported, and empower the people of Oman to hold the strong position at all level of the bank for the sustainable development. 

The reason for the development of a new structure is to achieve the objectives, strengthen the working environment, availability of career development opportunities for the native people of Oman and have a focus on customer preference. Based on the new structure, new members were inducted into the management team for their excellent performance and achieve success. Further, the structure represents the management team that are added two members for the god performance of bank by the management team. The reflection of management depicts in the opinion of employees and customers from the different branches of the bank. 

Bank Muscat performs well in the Sultanate of Oman because of its talented employees, management and leadership style. The bank has a wide range of networks not only in Oman but also in other GCC countries. Approximately 90% of employees are Omani people as the bank has adopted omanization strategy. The focus of the bank on the customer-centric approach that leads towards the loyalty and retention of customers. The bank muscat is only that bank in Oman that has achieved the ISO 9000: 2000 certification. A large number of employees are attached to the bank having talent, skills and capabilities to perform that lead towards a high peak of success. 

Adaptation of Omanization in Bank Muscat makes the difference from its competitors where the workforce is diversified belonging from different regions and countries. Although Omanization is useful for the bank muscat as employees have an idea about the culture, business environment, norms and values that are easy to manage the workforce, it has some negative aspects. The issue is that the bank majorly depends on the performance o local people and creates difficulty when it operates at a global level (Al-Alawi & Ismail, 2016). The transformational leadership style is used in some branches of the bank that reflects the authentic management style, but this leadership style is not adopted equally at all branches of the bank.  Another problematic issue for the Bank Muscat is that its operations are majorly dependent on the economy of Oman that fluctuates due to change in the prices of oil. 

3. Having examined change and transformation critically assess an analyze how to ensure your organization's continued growth and success, organizations need to undertake transformation and growth. 

Change is an integral part of the success of a business because demand is changed rapidly due to the era of globalization. The thriving sector or business in the market is that who adopts the change under the supervision of excellent management and leadership. Thus, all organizations must gain success and sustainable development, by the adaptation of change whenever it requires based on the demand and need. The role of strategy is significant while adopting the change because this strategy guides the business to perform and take actions where it is needed (Elian & Mohammad, 2020). Hence, an organization needs to improve the strategies by adopting change within the operational activities of the business. 

The banking sector of Oman performs well and grow in a healthy environment with high-profit rate. Although changes in the regulations affect the banking sector of Oman, the economy of the banking sector is not affected adversely. Also, with the change in policy related to the banking sector regarding compete at a global level with a strong market position. Thus, after a few changes for the banking sector in Oman, the banks have generated a healthy increase in the margin rate. Hence, by taking consideration of the changes in this sector, all banks have an opportunity to take innovative steps and reduce the gaps existing in the market while maintaining the operational activities and competition as well (Kamarudin, et al., 2016). 

At Bank Muscat, that is the leading bank of Oman has a significant position in the banking sector of Oman because of its strategies and adaptation of change. Recently, the bank has hanged its organizational structure for realigning to achieve the strategic objectives and maintain its significant position. The leadership style at a bank is different in different branches like transformational, participative and autocratic. Hence, the impact and outcomes of using transformational and participative leadership style are positive that generates the high productivity and performance rate. Consequently, the autocratic style is also adopted that hurt the morale of employees and the performance of the bank.  Therefore, the bank must adopt the leadership style that generates a productive result and growth rate (Al-Gasaymeh & Anwar, 2016). 

The bank has also adopted Omanization strategy as a majority of employees are Omani people and few ratios of expatriates working in the bank. An impact of Omanization strategy is not right on the overall performance and growth of the bank. The reason is that when the bank performs at a global level, then issues will create because of lack of knowledge and information at that level. Hence, there is a need to adopt an effective leadership and management style to improve the performance and growth of the bank. In this regard, both democratic and transformational leadership style is used to generate the high-profit margin.

Further, employee motivation is an essential part of the organization to achieve success because an organization can gain its goals only with the performance of employees. Therefore, the bank of muscat must adopt the changes the way of the motivation of employees as providing excellent salary packages and other benefits to increase the morale and retention of employees. Hence, with the changes in business as leadership and management style, an adaptation of strategy and employees motivation. This change lead towards the high performance and growth rate that generates the right profit margin (Ashraf, et al., 2016). 

Therefore, by adopting the following changes, the Bank Muscat can gain a remarkable position in the banking sector of Oman and at the global level. It is because when an organization adopts the change under the supervision of effective leadership ad management style, then organization grow steadily and gain a competitive edge in the business environment. Muscat bank has already been a significant position, but some changes like adaptation in the Omanization strategy, leadership style and motivation of employees needed to be improved to become the successful bank at a global level.

 Instead of using the autocratic leadership style, the bank must adopt a democratic and transformational leadership style. It is because, in a democratic leadership style, leaders depend on the opinion and ideas of the employees as employees are involved in the decision-making process 

that enhances the morale of the employee and has a positive impact on the performance of employees. Successful organizations are those that accept the change happily with the cooperation of their talented and skilled employees. Along with the transformational leadership style, that encourages the employees to be dedicated and loyal and supportive for the adaptation of change. Therefore, the impact of adaptation of change is long-term to enhance the growth and profit of the business.

Subsequently, Bank Muscat must adopt the changes for the sake of growth at the national and international level to gain high profit rate. Also, a shift from the Omanization because it creates a problem when performing business activities at a global level. Democratic and transformational leadership must adopt at every branch of the bank to encourage the employees and maintain the high growth rate. It becomes easy for Bank Muscat to perform at an international level after adopting changes that influence the growth of the bank and increases the performance of employees, respectively. 

The bank has realigned its organizational structure as improving the management team performance by adding two individuals. It is the example that reflects the excellent management and leadership style, but some aspects are needed to be improved for better growth and sustainable development. Employees performance can be improved by involved them in the decision-making process and motivation as well. The impact of the motivation of employees is right that should be fair. Besides, to manage the diversified workforce that belongs from different region and country through the leadership style by the leader that has multiple abilities related to leadership that can perform at a global level. Hence, there is a need to improve the abilities of leaders of Bank Muscat so that the bank can perform successfully at a global level. It is because the success of an organization depends on the right decision of the leader regarding change management and facilitation of employees. 

4. Every organization faces challenges and problems, which can be driven by rapid growth or severe decline. Identify and critically assess:

When a business performs successfully among its competitors, then some issues also faced by the organization that rapidly decline the growth rate. Therefore, the challenges that may face the Bank Muscat are different and needed to have great attention before it may create a disastrous impact on the development of the bank. The issue is that when change adopts within the bank, some employees may resist the change because of they afraid to perform well according to the requirement of change. Hence, this practice may lead to reduce the job satisfaction of employees that directly affect their performance. With the poor performance of employees, the growth and development of the bank are reduced, and the bank is unable to perform successfully among its competitors (Mihajat & Iman, 2018). 

At Bank Muscat, the majority of employees are Omani because of Omanization strategy where ban prefers to local people rather than expatriates. This practice also creates a challenging condition because Omani people have no technical and analytical skills to tackle the issues of the bank. Also, technology-related information of the employee is insufficient regarding the requirement of adopted technology. Therefore, the Omanization strategy has an adverse impact when business run at a global level (Salim, et al., 2015). 

Autocratic leadership style is adopted in some branches of the bank that reduce the performance and growth of the bank. It is because employees are not involved in the decision-making process as expatriates are not included. Thus, this practice reduces the morale of employees that lead towards the high turnover rate of employees. The performance of employee and growth of the business is directly interrelated that the bank must be needed to monitor and take actions to overcome the issues that create hurdles in the pathway of success and growth. 

Therefore, bank muscat must adopt the solutions that overcome the challenges and issues because the impact of these challenges is worst. The bank must adopt an effective leadership style like transformational and democratic leadership style rather than autocratic that reduce the morale of the employee. 

Training and developmental programmes must be conducted for the improved skills and knowledge regarding change and technology that is adopted. Therefore, an employee can perform and handle the technology with high efficiency that generates productive outcomes. 

The bank must adopt the shared values and reward system for the high morale and motivation of employees to perform with dedication. 

The recruitment process of the company should be improved and hired the expatriates based on the merit that have more knowledge and skills rather than Omani people. It is because when expatriates and Omani people perform at an equal level, then the bank will perform sustainably and Omani people can learn when working with the collaboration of expatriates. 

The Bank Muscat has high chances of opportunities to grow at a global level by focusing on different aspects of effective leadership style, management, the motivation of employees, equal chances of career opportunities for both Omani and expatriates, integration and sustainable development. Hence, by adopting solutions within the bank, the bank muscat can perform at a global level to achieve development and sustainable growth. 

Conclusion of leadership project

It is concluded from the above study that the influence of great leadership and management style is significant that lead the organization efficiently. Different theories and models are used to enhance the skills and capabilities of a leader to manage the activities of the business efficiently. In this era of globalization, there is a need to adopt the strategies and manage the change efficiently, and it is done only when a leader can manage the change efficiently by considering each aspect of the business. Bank Muscat is discussed in this study of how effectively manage the business activities through leadership and management. 

The bank uses the 7S model for the efficient management practices of the bank regarding structure strategy, staff, shared values, system, style and skills. The leadership style at a bank is autocratic, participative and transformational in different branches of the bank. Omanization strategy is adopted and in bank majority of employees are native people of Oman. The bank has changed its structure to achieve the strategic objectives and fulfil the demand of customers. Although the bank is performing well, some issues exist as to when the bank will operate at a global level, then it may suffer because of Omanization and autocratic leadership style. 

Therefore, some issues are discussed, and relevant recommendations are suggested for the bank to adopt the change efficiently. It is because an organization become successful only when it has a dedicated and robust leadership style that manage the business quickly based on the abilities, skills, and analytical approach. The right decision of the leader will lead towards the peak of success, and a wrong decision may also ruin the organization badly. 

References of leadership project

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