Discussion on good listening skills can be helpful to avoid communication problems from the top managers

In this case study, good listening skills can be helpful to avoid communication problems from the top managers. Engineers are required to have understandable reviews from top managers to solve the problems. Furthermore, in this case instead of emails and phone discussions, the use of non-verbal communication can be more productive. Lastly, having an easy approach to high-level or above direction communication will help to transfer the issues and other information conveniently.

Case Study II

In this case, Marcy Long has to apply Big Five Model for linking each character to a particular role to determine their character type and position of each one after having results at work. Moreover, there are terminal values which are considered to convenience both groups (Employee and patients), and Instrumental values which could be working on Employee features/ traits like honesty, ethics through training. That's why, right positioning of employees will lead to better job commitment and they will be more satisfied and flexible. The more open or flexible the employees are, the more engaging and loyal the customer will be and by keep doing this, customers will have less complaints. 

Case Study 4

Aaron practiced reinforcement theory but the negative one because he punishes employees who do not fulfil well in the company
Zack adapted the self-efficiency theory as he believes that workers are capable enough to perform a task.

People with high productivity have high confidence.

People with low productivity with low productivity will stop trying easily.

Susan adapted Alderfer Theory:
1. Growth needs
She wants to maximize productivity.
2 Relatedness needs

She wants to create bonding between employees and managers

3. Existence needs
She wants to enhance working conditions