Assignment on the Job Description the customer service-oriented.

We are looking forward to hire a professional and customer service-oriented manager for our store to handle daily operations. As the Store Manager. You will look after the operational and organizational protocols of the store. Your responsibilities will involve examining administrative tasks, monitoring levels of inventory, and structuring business strategies.

The best suitable candidate must have the capacity to improve the satisfaction of the customer and meet the monthly sale goals. In addition to possess excellent skills of communication, you should also reflect the capabilities of an outstanding leader and interpersonal skills

Cover letter: When I went through your job posting for a Store Manager. I was motivated to forward my resume hoping that it will come under your review. As having an experience of highly successful assistant manager posing the qualities of strong leadership and interpersonal abilities, and also a registered track record in performing direction in all the aspects of operations going on in a store in regards to continually improving the results of sales and customer service. I am fully prepared to take on the responsibility and contribute to this role.

The background of my work involves leading the operations, teams and sales / merchandising the strategies to drive customer and business service success for high-volume store locations. From leading the operations like staff training and programs of development to working on financial accountability to show guidelines and establishing budgets. I look forward to increase sales and revenue growth, managing the teams who are top producing and achieving the milestones in the corporate ladder.

Highlights of my experience include…

·         Managing day-to-day operations, store relocations / openings, financials, and structuring of team and their efforts

·         The skill to endure up-to-date knowledge of the ongoing consumer trends in regard to create appropriate product mix, liaise effectively with a diverse client base, and provide the best possible training to enhance staff knowledge base and ensure customer satisfaction.

·         Communicate routinely with corporate leadership to ensure continually profitable operations within existing standards.

·         Securing and increasing new business developments goals and profit milestones

·         Accumulating sources of revenue with wide range of multiple product and strategies of marketing

·         Securing the interest of favorable community and news coverage of the business

·         Overseeing inventory and reducing waste as much as possible

·         Handling the financial aspects of store operations

In addition to my experience and my personal qualities I possess a solid educational background which relates to Project Management and business studies and a passion for high quality service. My capabilities in the area of staff / operations management and dynamic sales leadership within the environment of competitive market are well proven and I am confident my additional strengths will readily translate to your environment.

The chance to offer more insight into my qualifications would be most welcome. I will follow up to request an appointment to discuss how my experience and background meets your work. Thank you for your consideration. I look forward to speaking with you soon.

Resume: 

Introductory questions and answers:

1.       About Nawaz Ahmad: I am a very positive person along with experience of this job of many years. I am a person who is always excited to find a role where I can get the taste of accomplishing some goal and where I can expand the set of my skills along with learning, growing every minute and contributing to some great organization that are also aligning with my values

2.      weaknesses and strengths: I think my strengths include the way I learn and seek for new techniques too quickly, my communication power, and the way I focus on my goals to have better outcomes in future. Even though I have these strengths I still always work hard to build up more.

As long as weaknesses are concerned, I am very much self-aware about those areas where I can improve on which some would call a weakness like I always do multi-tasking under pressure. I am actively working on my soft points as everyone get better every day.

Behavior based questions and answers:

1.      Handling conflict between staff members

Conflicts are the facts of life and being a manager, it will be my job to handle them. I will definitely focus on techniques I have learned in order to diffuse the conflicts like

·         Finding out and understanding the original issue like asking questions and listening to everyone

·         I’ll deal with situation objectively and will not blame and take sides

·         Will agreement from parties to have a way forward to this

2.      Managing underperforming employee in store

First, I will definitely prefer to deal with such issue immediately. I will find out the reason of his/her bad performance. Then I will get the agreement on the solutions and some performance improving objectives. I will look forward to give resources for the improvement and then will keep a track on the performance improvement of that employee.

3.      Dealing with an employee for poor behavior

As much as I know store manager has to deal with a lot of common staff behavioral issues like punctuality, their failure to follow the policies and the procedures, insubordination or their disruptive behavior. Taking immediate action is obviously not easy but it is necessary and need of the time so I will try to follow these steps;

·         Write down or document those unacceptable attitudes with an actual observation

·         Giving feedback and finding out reason for those poor behaviors

·         I will make sure that employee understand the standard behavioral expectations from him/her

·         I will work on giving support so that he/she can make those expectations to be real

Situational based questions:

1.      Handling mistakes?

Being a store manager, my mistakes will have direct impact on customer, my team and staff and overall work environment if the store. So, I will always keep track of that and even if I will make any mistake, I will definitely learn from them. I will take self-accountability on regular basis. I will look toward those steps I took before making that mistake and I will make plans for preventing it to happen again. Mistakes are made usually on the areas of communication and misunderstandings.

2.      Decision taking time

Making a sound decision is important whether it is small of big one or no matter what kind of decision it is. First of all, I will work on collecting and searching for the related facts. I will look toward all the possible alternatives. I will list down all the possible problems that decision could create and available resources. The last I will decide on the most appropriate action.

Technical questions and answers:

1.      Staff members motivated (Strategies)

I will prefer to spend time with employees in order to find out their requirements and things that can inspire them. I will make strategies for the individual employee motivation and line them up and will make actions for each step. I have applied many techniques in past in order to motivate staff members. For example, proving feedback to them regularly, praise them for their work and make them feel recognizable. Encourage development and cooperate with them in order to learn new skills and spend time on investing on training and coaching them. I make myself involve with them while making decisions. I make them feel that I have confidence on them by giving them responsibilities for tasks etc. I plan rewards for them like gifts or bonuses. And also, non-monetary rewards for example sometimes, time off for them.

2.      Training or develop skills in staff members

First, I will take some time for assessing their actual skills and what else they need or areas where they need improvements. Manage training and couching in order to meet individual needs. Applying mix tools of learning like role playing, or one on one coaching for them so that they can learn more effectively. Focus on self esteem in throughout the learning methods. The training should be in a way that it will meet requirements of the employee development as well as the store objectives.

Closing question:

1.      Who do you think would be the ideal candidate for this position, and how do I compare?

2.      Who do you consider your major competitors? How are you better?