Assignment on the Business Ethics & Social Responsibility

In general, the process of ethical decision-making passes through different stages in such a way that all stages contribute towards the understanding of issue, identification of right alternatives, and putting an efficient solution that meets every ethical guideline. For Samsung, in ethical decision making, the seven steps include:

·        Problem Statement: In 2016, Note 7, the newly launched phone became one of the most harmful and dangerous phones to explode into flames. On this crisis, the organisation did not respond efficiently and it failed in taking ethical blame for issue and rather put the blame on the users as they were not using the phones properly. In fact, they were using duplicate chargers for charging the phone.
·        Fact checking: Actually, this crisis seemed to go on for 47 days and during this time, the market value for organisation seemed to decrease by 17 billion dollars. Actually, there were a number of complaints that there identified in the mobile phones of S7 Notes within only seventeen days of release. Again, the management of organisation was not effective in taking the ethical responsibility of issues while the international recall occurred for 2.5 million S7 Notes.
·        Factor Identification: The key reasons and factors resulting in the decrease in credibility of the organisation and 30 percent decrease in profits were inefficient ethical decisions by the management of organisation. The firm was needed to take ethical decision for the resolution of issue. Even the handset replacement did not work properly and the same problem seemed to occur.
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·        Alternative Identification: It would not be wrong to say that that were some alternatives that could have been considered by the management of Samsung including: providing guidelines for the utilisation of phones as there can be thorough guidelines for using phones so that some issues can be resolved by users themselves, releasing an apology as there could have been a note about apology and it could have required the customers have their phones repaired from the nearest stores of Samsung, and recalling every phone and paying the customer back as it was an ethical consideration to recall phones back and pay the customers back for the mobile phones that had been purchased by them.
·        Alternative Testing: It is important to note that the alternatives could have easily been compared with the use of ethical theories such as utilitarianism on which all decisions and actions are evaluated and analysed based on their results. Thus, the results of these actions should have been good. The first and second alternatives are not that significant and they do not meet the standards set by utilitarianism. However, the third solution is the most feasible and it also meets the standards of utilitarianism as paying the customers back for their products would have served to make customers happy.
·        Decision Making: The third alternative is needed to be implemented as an important part of the process of decision making by ensuring that the management of Samsung recalls phones and pay the customers back. Actually, the reason for issues in the seventh generation phones needed to be shared with consumers as it would have helped in bringing authenticity and validity to Samsung. Ethical decision-making’s utilitarianism will make sure that the results of decisions bring good and happiness to people.

Answer to Question-2:

Samsung CSR model is developed with the different kinds of theories, such as a stakeholder theory and moral theory. There are different arguments about this model such as it is morally part of stakeholder’s management such as corporate Social responsibility is also developed with the necessary standards that are addressing to this model. These standards are needed to utilize by the stakeholders to get certain standards and to take better decisions to help the other. Corporate social responsibility is based on something could be met by the different models that order given in below:
 The moral responsibility of failure of a G7: is basically owner some failures that are bursting into flames and most important to social responsibility of something to set alarm there must be action that all timely taken by the management of the company and all these performances based on moral responsibility. The reminder should started immediately without any time consumption and not blaming the customers regarding such kinds of for complaints in the phones.

 Samsung is required to act as primary and basic stakeholder who is facing these kinds of issue in the management and acknowledgement of G7 Note that is failed to get some internal technical issues and completed the desires of customers and consumers of Samsung mobile phones. There is requirement to understand the basic role of stakeholders in the society to get any fear from the customers that is due to bursting of G7 mobile phones.
Social justice approach: Corporate social responsibility of Samsung should be insured by the social justice and different model of management their company is using to get out of dangerous. It is also recall of time taking warning that is issued by the company, that there must be no customer who are using the phone as a part of his social justice and to save the customers. 

Section B: Answer TWO questions only

Answer to Question 3

A.    The ethical theories of “Utilitarianism”, “Deontology”, and “Social Justice” can be further compared and contrasted on following key aspects:

Common aspects

Morality Aspects:

There are three ethical theories; 

·         Deontology

·         Utilitarianism

·         Social Justice

The theory of Utilitarianism argues that every outcome which should also meet the moral standards as well as they should also bring the good to all. The theory of Deontology also argues that every action which is taking for decision and it should be morally correct. The theory of Social justice which is also argues the approach of fairness must be done on the moral ground thus taking decisions

Human Centric:

There are three ethical theories; 

·         Deontology

·         Utilitarianism

·         Social Justice

The theory of Deontology stated that every individual also holds the moral obligations which towards the human as well as should also follow those that taking decision. The theory of Utilitarianism state that which has the good and need to be done for various concerned as well as should also remain the human centric. The theory of Social justice states that the principle of social which must be done and keeping human needs in mind.

Contrasting

End-result and Approach:

There are three ethical theories which is slightly different by each other in term of   respective End-result and Approach:

·         Deontology

·         Utilitarianism

·         Social Justice

 Deontology theory states that principles as well as rules which explained thus the taking decision of the ethical aspect of actions. The theory of Utilitarianism state that also supposed only the end results and approach which create the action moral and not since it must be brings the good results. Theory of Social justice state that fairness thus taking decision which keeps the ethical and thus there is no various aspects of the result unless the humanity is served.

B.     Unavoidably unsafe product ethically in a business field and it could be applied for the given these three theories of the ethics of business is as follows;
 The theory of Utilitarianism where the product is manufactured and need to be safe since it’s an output of the actions. This type of theory is also argues that decision output which must be good to meet ethics as well as principle and thus there is unsafe product could not be supposed ethically correct like that output is wrong based in decision   

Deontology hypothesis: the hypothesis contends that principled methodology is required to be followed. In the event that there are legitimate principles and guideline and testing is followed than there are no odds of delivering risky items. The standard based moral methodology guarantees that perilous items can be evaded at certain expand.

Social equity hypothesis: the hypothesis expresses that there ought to be reasonable methodology and choice ought to be socially acknowledged. The perilous items are not socially worthy and along these lines they don't fulfill guidelines of a social equity and ought to be maintained a strategic distance from.

Answer to Question 4

A.    The "social web" model of Social obligation contends that business works in setting with different social networks and oversees relationship with them. The business possesses social duty as a feature of being in social web while guaranteeing every ethical obligation towards the general public is properly taken consideration. The key parts of social web as a component of social obligation is as per the following:

· Consider activities from society point of view: the activities must be thought of while keeping society is mind. Every individual is a piece of social web and there choice effects them legitimately or in a roundabout way consequently all activities ought to be accomplished for the government assistance of the general public.

· Decisions that suit everybody's need: being a piece of social web, consider that choices doesn't carry issue to specific individuals. There is have to consider everybody while taking the choice with the goal that it doesn't carry mischief to anybody.

· Reflect a feeling of social duty: there is have to show a feeling of social obligation in the activity as a major aspect of social web. The choices mirror the social equity and mankind side with the goal that it doesn't bring about spreading exploitative conduct in the general public.

B.     The organizations can manage "Unavoidably perilous items" by utilizing a methodology of social web model by guaranteeing:

· Taking social duty: the organizations need to guarantee that they assume social liability of any risky item and act quick to control its terrible effect. The part of social web can be considered by guaranteeing those dangerous items are viewed as carrying awful effect on ourselves.

· Adopt preparatory methodology: the perilous items are made do with prudent methodology as every business is a piece of society. The evil impact should be tended to since any terrible effect on society welcomes the awful effect on the organization.