Assignment on the Employee Communication in Workplace

Analysis of Employee Communication in Workplace

            In this particular analysis, the focus is given to the topic of employee communication at the workplace. The topic will be analyzed with three further categories; internet-based communication, workplace communication through social media, as well as, communication barriers. It is a well-known fact that communication is an effective way to share thoughts and experiences. The organizations cannot work and attain a competitive advantage without making effective strategies through communicating with each other in the workplace. To create and maintain a positive workplace environment, the communication of employees in the workplace is a major concern. Due to the crisis of Covid-19, every industry in the world is facing several difficulties and problems because they are focusing on maintaining social distancing. But communication in the workplace is essential to run the business of the organizations. According to the concepts of communication, companies can consider several types of ways for effective communication in the workplace. Due to some communication barriers especially Covid-19, the employees cannot communicate with each other. So, they consider possible communication ways nowadays such as internet-based communication like emails, web panels, official messengers, etc. Furthermore, many organizations also consider social media applications like WhatsApp, Facebook, and other social media sources for the employee’s communication.

Internet-Based Communication:     In this part, the focus will be given to the internet-based communication, which is one of the most common communication methods used in recent times. The source for communication can be any, but the real thing is the importance of communication. As Karanges, Johnston, Beatson, & Lings (2015) states that the communication among employees in a workplace is the key to the success of making effective strategies to increase workability, production, the progress of the business as well as enhancing financial growth of the company. Every company must have to consider the internal communication and must adopt new technology for internal communication. The researchers described that the internal communication of the employees is a very significant concept for the engagement of the employees working in the workplace because it ensures the high productivity as well as the positive and effective outcomes of employees. The paper is discussing that the employees are encouraged to communicate with other employees through the use of internet applications provided by the organizations. The main benefit of using internet-based communication is that it increases employee engagement at the workplace, as well as they, can also communicate anytime by sending emails and messages, which is a very effective resource for the communication of the employees.

            Furthermore, the research article is describing that the association of the employees has not been tested empirically while the researchers highlight the internal relationship importance as well as the engagement of the employees into the workplace. Some surveys also conducted to collect data of employees to check the satisfaction level by having online communication portals. The study on employee communication and engagement through internet-based communication is confirming the internal employee's communication, internal supervisor support through communication, and internal organization communication based on the meaning and the worth of online communication. Moreover, the study is also providing information that internet-based communication among the employees can increase the supervision and monitoring at the workplaces that can increase the productivity and quality of the products because of the direct employee engagement (Karanges, Johnston, Beatson, & Lings, 2015). If this topic is understood in the context of the article published in the Globe and Mail written by MCMULLAN & SMITH (2020), it can be said that in the time of COVID-19, the internet-based communication is the most commonly used method, which has made things easier for the companies to communicate (MCMULLAN & SMITH, 2020).

Workplace Communication through Social Media: The employee’s communication in the workplace is a very important part of making strategies for the work, ensuring employee engagement as well as increase the productivity of the employees in the workplace. In this section, it is discussed about workplace communication through social media. As described by Carlson, Zivnuska, Harris, & Harris (2016), the workplace has deeply been penetrated by social media which has impacted several areas of the lives of employees. The research study is mainly focusing to investigate the influence and impact of the use of social media communication on the work performance of employees as well as the primary method for how they are creating value in the workplace. Moreover, it can also promote work performance by offering the communication channel where implicit and explicit information may be transferred effectively among the employees, managers, and supervisors. The transfer of knowledge among employees is very essential because the employees can make strategies effectively through the use of social media. The research study on social media communication is telling that the model of research was tested through using the data which was obtained from different channels that use social media can effectively engage employees. The results of the study are showing that social media’s role is critical in so many ways, which helps out to enhance the trust of the company among employees. Furthermore, social media is also effective to transfer knowledge (Carlson, Zivnuska, Harris, & Harris, 2016)

Communication Barriers:    It is one of the most important topics to be discussed in a context of employees’ communication at the workplace because when there are communication barriers, things don’t move forward in the right direction. The employees may face several types of communication barriers to work due to several reasons. The research work is focusing on employee communication in the workplace. In this section, it is discussed about communication barriers into the workplace. The researcher of the study is describing that many employees working in workplaces face different barriers and the cross-cultural barriers are one of these barriers. Many organizations are focusing to open their company branches into other countries but the people in other countries may face language and cultural barriers that can affect communication. Due to this reason, employees and departments cannot communicate effectively. The organizations are focusing on diversity as well as removing the cross-cultural barriers from the workplaces to effectively communicate with each other.

            By understanding the culture as well as understanding the behaviors of employees can remove these barriers from the workplace. The understanding of employee’s country cultures will empower the trust of employees in the organization. Further on the communication barriers in the workplace, it is identified the lack of clarity in communication, inconsistency in communications and meetings, the differences in the languages as well as some other problems also exist in the workplace. These are can affective for communication because employees, managers, and supervisors cannot perform effective operations to increase productivity without making strategies (Adu-Oppong & Agyin-Birikorang, 2014)

References of Employee Communication in Workplace

Adu-Oppong, A. A., & Agyin-Birikorang, E. (2014). COMMUNICATION IN THE WORKPLACE: GUIDELINES FOR IMPROVING EFFECTIVENESS. GLOBAL JOURNAL OF COMMERCE & MANAGEMENT PERSPECTIVE, 3(5), 208-213.

Carlson, J. R., Zivnuska, S., Harris, R. B., & Harris, K. J. (2016). Social Media Use in the Workplace: A Study of Dual Effects. Journal of Organizational and End User Computing, 28(1), 15-31.

Karanges, E., Johnston, K., Beatson, A., & Lings, I. (2015). The influence of internal communication on employee engagement: A pilot study. Public Relations Review, 41(1), 129-131.

MCMULLAN, K., & SMITH, J. (2020). How smart companies are communicating during COVID-19. Retrieved June 14, 2020, from https://www.theglobeandmail.com/business/careers/leadership/article-how-smart-companies-are-communicating-during-covid-19/