Executive Summary of HSBS
Bank Oman:
This report is about the HSBC
banking that how it deals with the customers. There are different services that
are being given by this banking system and how different theories relate with
the different strategies or innovations of the banking as well. Each and every
bank has their own strategies through which it deals with their customers and
HSBC banking is among the banks with which customers are highly satisfied. This
report consists of the introduction part that covers all the relevant
information about the HSBC banking that how it is dealing with the customers
and on which level. Next part is the main body of this report that will discuss
the different strategies and innovations which this bank is applying inside the
system and along with this there also lies different kind of the theories which
are linked with all of them. Last part that is most important one is the
recommendations part that would be given at the end after analyzing the status
of the whole bank and what are the differences that lies according to the
theories.
Table
of Content
Executive Summary: 2
Introduction: 4
Main Body: 4
Innovation in the HSBC Banking: 4
Expectancy theory: 5
Reactance Theory: 6
Theories implementation 7
Conclusion 10
References 12
Introduction of HSBS Bank
Oman:
HSBC comes in the list of financial
services organizations and one of the world’s largest banking sector. This
banking system was founded back in year 1948 in Oman and it was founded by the
Oman and Shanghai Banking Corporation and therefore it is being termed as the
HSBC banking on the one with which it was being founded. Origin of this banking
system or organization lie in the Oman and the Shanghai where all the branches
got opened back in 1970 this banking services was the one who issued Omani
currency in its banking system. There system was very advance from the starting
of their functioning as they were the one to introduce ATMs, international cash
withdrawal system and online banking system as well. They also introduced
unique “Hexagon” product that introduces commercial electronic banking system (Csbcorrespondent.com, 2020).
Main Body of HSBS Bank
Oman:
Innovation in the HSBC
Banking of HSBS Bank Oman:
Banking industry is one of the
sectors where innovation is the part that plays one major and vital role.
Development of the Technology in the banking sector dates back a longer time
and by the time it has definitely changed out the way how bank is operating.
One of the recent example for the electric banking seems to be much
representative here or it can be said that it fits here easily. These days all
of the latest technologies are the ones that effect the business models of the
different banks, threatening out the profits for all of these traditional
institutions (Banking, 2015)
Second attribute here is the
innovation of different characters that is the particular classification of the
different innovations in the banking sector. However, in some of the recent
years, this HSBC bank is the one that has implemented all the new technologies
to the extent where the burden of the banking business is the one that has
significantly shifted to all of the digital channels. Electronic banking is the
part that can be one of the good o best example here as it can perceive out the
different products, processes, different innovations and last part is the
organizational innovations of this HSBC banking. This all force them to be get
associated with the digital transformation (temenos.com, 2019).
Expectancy theory of HSBS
Bank Oman:
This part shows the role of
expectancy theory and how this theory plays a role in the motivation of
different employees in the increased or higher rate of the performance. It also
helps to determine that whether the theory of expectancy accounts largely for
the different employees that work in the HSBC banking. Expectancy theory is
considered to be one of the best theories that help out in motivating the
different employees and it completely fits to the employees that all are
working in an organization. This theory states that employers along with the
managers they all should seek to know and understand that what the employees do
expect to get a benefit from the job situation.
Then compensate all of the in an
adequate form as they adopt out the behavioral approach while managing out the
employees as it would easily help all of them to understand the employees how
they work in an organization, what are their needs and how they have to be
treated according to the given condition or the circumstance. This would help
them in the understanding of behavioral traits as well along with the patterns
too. Different things are mentioned here which marks that how they get to
relate within the working groups, what does they want while working in an
organization? And what are some of the values and expectation of the
organization from these employees. Each and everything is being related here in
this theory and it helps out in letting all the employees to get motivated
enough (Paavola, 2004).
Reactance Theory of HSBS
Bank Oman:
On
the basis of this Reactance Theory, the workers of an organization here feel
that all of his freedom to choose out the action is being restricted and they
are more likely to choose out all of the particular behavior. In the working
place, if all the employees can’t perform out the behavior without risking
their job in any sense, then these employees may start doing something else
that is way similar to the restricted action. These employees might start
performing the reactive behaviors like taking on all of the extra-long breaks
or even start missing out the working days. Banking model explain that in what
direction the bank is going to perform its functions and adopt what methods.
Different banks are going to use different type of models according to its
functions and operations.
Banking Model of
HSBS Bank Oman:
All
the model of banks has their strengths and challenges that make the banks more
successful. Banks have to determine its weak areas and strong areas and then
select the model of bank according to these requirements, which suits in
environment and core competencies. With effective model, the banks can follow
strong tactical decisions and develop strong strategies. So different banks are
use different kind of model in the following five models but they have to
understand their strengths and weakness and then follow the model that can
handle their matters in effective manner and also help to explain operations
and functions of banks in such a way to generate more profit (Imran, 2010).
These
models also help to make the banking machine more focused and help to implement
better strategic direction and show that how much risk is going to involve in
the transactions. Therefore, model of the banks helps to identify the right
direction of the banks and support their functions in right way to generate
better results and provide more benefit to banks and customers as well.
Creative
Leadership of HSBS Bank Oman
Leadership
in today's world is very important in an HSBC. Many people define leadership in
their way. But in my view, leadership skills are those skills possess by an
individual who will guide his team to complete the task in a standard way. Leaders can be the difference-maker for the
team. In an HSBC, leader is a leader of the HSBC who delegates the authority
and task to the subordinates and makes sure the HSBC al functions are running
without any obstacle. Different skills are required by a leader to operate. The
skills might me technical and nontechnical. In an HSBC, leader is a leader of
the HSBC who delegates the authority and task to the subordinates and makes
sure the HSBC al functions are running without any obstacle. Different skills
are required by a leader to operate. The skills might me technical and nontechnical
(Moore, 2015).
1. Nontechnical
Skills of HSBS Bank Oman
These techniques are generally being
developed with experience and with some learning. They are generally
self-learned and self-directed. The nontechnical skills that I believe a LEADER
will possess are described as below:
Ø
Confidence, Honesty and Integrity of HSBS Bank Oman
In
my view, a good leader should be honest and should be able to work in a team
which makes him/her succeed in the market along with the HSBC. It is also
equally essential that leader should be confident enough to make a decision and
trust his decision for success.
Ø
Decision-Making Capabilities of HSBS Bank Oman
The
decision is made every day in the HSBC by the leader. Some are routine decision
whereas some are a very crucial decision that will determine the success of the
HSBC. He should possess the ability to take that crucial decision. More
research and in-depth knowledge are required to take such a decision.
Ø
Delegation and Empowerment of HSBS Bank Oman
No
leader will perform every task of the HSBC. He performs the key
responsibilities of the HSBC and delegates the rest of them to the employee.
This is important in an HSBC. Rather than micromanage, if a leader delegates
the responsibilities and judges the employee on the work performed will help to
increase the trust of the employee (Malawski, 2011).
2. Technical
Skills of HSBS Bank Oman
These
skills are related to the functional area of the leaders. They are the company
process of how the HSBC is operating or maybe problem-solving techniques as per
the company guidelines. A piece of specialized knowledge is required to perform
these skills. The technical skills that I believe a leader must have been
described below:
Ø
Computer and Digital Literacy of HSBS Bank Oman
This
is the world of Computes and a good leader must know basic computer and digital
media. Everything is done on a computer nowadays. So, a good leader must know
how to use the search engine, email, internet and a general understanding of
web design? They should also have to have the general idea of the software that
the company is using.
Ø
Technical Writing and Communication of HSBS Bank Oman
Leader
is the person who communities to the customer and employee about the goals,
responsibilities of the HSBC. So, it is important to use good writing and must
able to communities with proper language and tone. I put communication in
technical skills because communicating with different personal and HSBC
requires a bit of expertise and ability that a leader will acquire by more
exposed to the world
Ø
Data Management and Analytics of HSBS Bank Oman
This
is the most important for today's leader. A leader must collect data and
manipulates the data for the key decision-making process. If a leader doesn't
have those pieces of knowledge, then decision taken without manipulating the
data might not be successful for the HSBC (Roengpitya, 2014).
Creative
Human resource management
To improve
organizational performance and individual’s disciplines having an integrated
methodology that improves the quality of working staff’s methods and in terms
of making it more innovative and ideal. The main thing in maintaining Creative
Human Resources Management is that it helps to maintain the better performances
of the employees in the organization for making the organization more developed
and more successful. This not only helps in making the workings of the
employees more improved but it also helps in idealizing the aspects very much
secured and very much enhanced as well. The more they work on this aspect the
better they will be able to deal with all the circumstances more properly and
more accurately as well. There are some times happen that the different
scenarios that not only deal with the best aspects but also with the other
aspects too may affect Creative Human Resources Management.
To
improve hierarchical execution and people disciplines having incorporated
procedure that improves the nature of working staff's strategies and as far as
making it progressively creative and increasingly perfect. The primary concern
in keeping up an HR investigation is that it keeps up the better exhibitions of
the workers in the association for making the association progressively created
an increasingly fruitful. These not just aides in making the operations of the
workers progressively improved yet it additionally helps in romanticizing the
angles particularly verified and especially upgraded also. The more they chip
away at this viewpoint the better they will have the option to bargain every
one of the conditions all the more appropriately and all the more precisely
also (Hsbc.com, 2019).
There are a few times
happen that Creative Human Resources Management may get influenced by the
various situations that manage the best perspectives as well as with different
viewpoints as well. To improve hierarchical execution and people disciplines
having an incorporated philosophy that improves the nature of working staff's
techniques and regarding making it progressively imaginative and perfect. The
primary concern in keeping up HR examination is that it keeps up the better
exhibitions of the workers in the association for making the association
progressively created and increasingly fruitful. The investment model utilizes by the community banks to put
some investment in the asset class or leverage investment and sold out through
pooled sale or securitizations. Banks utilize this model by using the similar
asset classes or by using the auto, home equity, utility receivables, insurance
premium financing, and leasing. This model is helpful in falling rate or stable
environment due to asset and advantage. By adopting this method, banks also earn
the standard deviation earning for the period of two to three years to generate
more worth of the banks and provide more leverage services to the customers.
Leverage model used by many different banks that generate profit through
capital advantage, deposit and operating advantage (Tarashev, 2015).
Conclusion of HSBS Bank Oman
These
not just aides in making the activities of the workers increasingly improved
yet it additionally helps in glorifying the angles especially verified and
particularly upgrade. The more they take a shot at this angle the better they
will have the option to manage every one of the conditions all the more
appropriately and all the more precisely also. There are a few times happen
that the various situations that manage the best viewpoints as well as with
different perspectives also may influence Creative Human Resources Management.
To improve various leveled execution and individual’s disciplines having joined
method that improves the idea of working staff's techniques and to the extent
making it logically innovative and progressively flawless. The essential worry
in keeping up a HR examination is that it keeps up the better presentations of
the laborers in the relationship for making the affiliation dynamically made an
undeniably productive.
These
not only associates in making the activities of the laborers logically improved
at this point it furthermore helps in romanticizing the edges especially
confirmed and particularly redesigned moreover. These not only associates in
making the activities of the laborers logically improved at this point it
furthermore helps in romanticizing the edges especially confirmed and
particularly redesigned moreover. The more they wear down this perspective the
better they will have the alternative to deal all of the conditions even more
suitably and even more decisively too. There are a couple of times happen that Creative
Human Resources Management may get affected by the different circumstances that
deal with the best points of view just as with various perspectives also. The
academic articles all together have accumulated the data in this exploration
and the examination that has been assemble is very well bona fide and exact.
Every one of these assets are especially bona fide and are precise. The
inquires about of incredible individuals additionally help in making the
errands well oversee and all around kept up.
References of HSBS Bank
Oman
Banking, B. i. (2015). Predicting overall Staffs’ Creativity
and Innovative Work. 12-36.
Csbcorrespondent.com. (2020). The Five Business Models of
Banking. Retrieved from
https://csbcorrespondent.com/blog/five-business-models-banking
Hsbc.com. (2019). About HSBC. Retrieved from
https://www.about.hsbc.co.om/
Imran, R. (2010). Organizational climate as a predictor of
innovative work behavior. 4(10), 3337 - 3343.
Malawski, A. (2011). The Role of Banks in the Schumpeterian
Innovative Evolution: An Axiomatic Set-up. 31-58.
Moore, M. H. (2015). Break-Through Innovations and Continuous
Improvement: Two Different Models of Innovative Processes in the Public Sector.
25(1), 43-50.
Paavola, S. (2004). Models of Innovative Knowledge
Communities and Three Metaphors of Learning. 74(4), 557-576.
Roengpitya, R. (2014). Bank Business Models. 1-11.
Tarashev, N. (2015). Bank business models. 11-33.
temenos.com. (2019, July 11). 4 Banking Business Models
for the Digital Age. Retrieved from
https://www.temenos.com/news/2019/07/11/4-banking-business-models-for-the-digital-age/