What specific issues of related to customer focus are addressed in the ISO 9000-2000 sections and framework. Be sure to list the sections and describe how it involves customer?

ISO 9000-2000 is the latest version for the that is developed for the quality standards and enhances the customer satisfaction. The chain framework includes sections, resources, management responsibilities, and the other industry specified differences (Pcimag. com, 2000). According to the ISO 9000-2000, the top management ensures that if the customer requirement is met and the aim of the services are achieved. The standards require the accomplishment of different activities including delivery and post-delivery activities (Pcimag. com, 2000).

The organizations are liable to establish the procedures related to the communication of product information with the customers. The customers are necessary to be satisfied and it can be obtained by process of feedback (Pcimag. com, 2000). The standards provide the perception of monitoring customers in the organization. The standards ISO 9000-2000 requires the organization to be certified and updated with the current quality system (Pcimag. com, 2000).

The ground rules of the organization consider the future of organization work. There are three main documents of ISO 9000-2000 and each document deals with different functions. ISO 9000 deals with the complete vocabulary and fundamentals. ISO 9001 is also standard of code for the business that deals with the new revision and the new requirements are also included in the system (Pcimag. com, 2000).

 ISO 9004 is standard that provides complete guidance for the fleshes of ISO 9001 and implementation strategies. The two standards included in the model deals with the quality and 20 key elements of the company that can be used for the consistent production and the effective working in the workplace (Pcimag. com, 2000).

The prime focus of the standards is to produce the products at a complete and higher level of quality. ISO 9001 model consists of 20 elements and these elements are further subdivided into four sections (Pcimag. com, 2000). Section 5 is management responsibility, section 6 is for the resource management, section 7 is related to the product realization and section 8 is designed for the improvement, analysis and the measurement of the quality of work (Pcimag. com, 2000).

References

Pcimag. com. (2000, 07 01). Answering Questions About ISO 9000: 2000. Retrieved from www.pcimag.com: https://www.pcimag.com/articles/84404-answering-questions-about-iso-9000-2000