Introduction of Legal procurement

Procurement is the process of dealing with the strategic selection of services, negotiation, and sourcing activities. In this process, the agreement on terms and conditions is also considered to acquire services and goods. The work is associated with the external source, competitive bidding process, and tendering process. Procurement includes all kind of buying decisions that are under the conditions of scarcity. The sustainable procurement is a proper framework designed in the organizations that deal with the utilities, work, services and the goods (Monczka, Handfield, Giunipero, & Patterson, 2011). The process promotes all the positive outcomes in the organization that is linked with the society, environment, and economy. The potential benefits of sustainable procurement include effective use of natural resources, long term efficiency, and reduction in the harmful impact on the energy sectors. Code ethics are designed to resolve integrated issues and ethical problems. The ethical compliances are important in the policy development areas (Theron & Dowden, 2014).

The aim of the present work is to conduct reflection studies on the ethical and sustainable issues of British gas and National grid energy. At the end of the reflection report, the proposed possible solutions are provided to overcome the issues in both companies.

Ethical and sustainability issues of Legal procurement

British gas and national grid energy are working under the transparent and demonstrating commitment that is under the highest ethical standards. The culture of the company is to work under the cooperate responsibility and business principles are expanding under the consideration of customer satisfaction. The ethical and strong culture of the company is developing a higher level of confidence in customers. Ethical and sustainable standards are expected to work under ethical conduct and business principles. The implementation of business decisions is according to the impact analysis of ethical and social outcomes (Theron & Dowden, 2014). The employees are concerned about their work, ethical and illegal practices are considered as important in the company. According to the survey, British gas and national grid are establishing a complex monitoring system that measures the effectiveness of business principles. The survey reflected the culture of commitment in the workers. The appropriate standards are designed for the business and improved monitoring and communication processes are carried out. The company is developing ethical sales practices against the sales complaints, inadequate explanation of payment and contracts (Monczka, Handfield, Giunipero, & Patterson, 2011).

Conflict of interest of Legal procurement

According to the analysis, the reflection against complaints across the business is decreased by 28%. The sales complaints are related to the inadequate explanation of payment terms, contracts, and other information provided to the customers. British gas is designing the code of practices on sales and online marketing of the services. The code of practices used in the company are related to billing domestic customers, policies, and practices. The financial services authority (FSA) of British gas is an authorized insurance company that provides services to the customers under the designed standards (Andersen & Warner, 2016).

Undue advantages of Legal procurement

The aim of the company is to generate marketing materials that are understandable for the customers. The emphasis of strategies is on the direct way to control their cost of energy.

Fraud of Legal procurement

The customers of the British grid have diverse needs and they require diversity in the customer services. The company is focusing on all the queries of customers under reasonable limits. The internal processes are improving by using the approach of advertising and marketing the products. The serious fraud office (SFO) is working under the Bribery ACT of the UK government. The act is providing new offense for the corporate failure to prevent the bribery. The US Foreign Corrupt Practices Act is exposing the companies of UK to prosecution (Monczka, Handfield, Giunipero, & Patterson, 2011).

Accepting gift of Legal procurement

The British gas is accepting the gifts. These gifts are from LBG contributors, voluntary, vulnerable customers, bench marking groups, and other customers. The charitable gifts reached up to $0.4 million (Yorio, 2014).

Information management of Legal procurement

The responsible procurement program is implemented to indicate the responsibility clauses. The information management program is responsible for the procurement program. The company transfer information and explanation in case of accountability. For the customers and employees, the key elements are communicated as a part of employee induction (Andersen & Warner, 2016).

Confidentiality of Legal procurement

Transparent and open communication is conducted between the local communities, customers, employees, society, and shareholders. Meaningful and timely communication lead to improved ethical, social, and environmental performance  (Kim, 2016).

Loyalty and respect of Legal procurement

The research demonstrates that CR activities and the higher values of the company are creating a reputation of the brand. The stakeholders of the company are expecting higher trust levels and loyalty in the market place. The aim of the company is to develop services and energy under the digital platform that could lead to a higher relationship between loyalty and awareness (Longdin, 2013).

Reflection on British gas UK and National grid energy the UK

The company is introducing a new system that enables users with the services provided to them. The services provided to them monitor the system of energy and how it could be used in the homes. The previous strategies used by British gas and national grid energy UK are facing partial commitment with the expanding function. The energy savers report and the business customers are considered in the report. British gas is mainly focusing on the expansion process and up taking the energy savers. The aim of the business is to provide customers with the proper installation of 47 m by 2020 (Kim, 2016).

Possible solution

The aim of the company is to achieve net promotion at a higher score of +3 in the next 2020. The company is improving direct energy services with the promotion score. The services provided to them are according to the current methodologies used in the company and improved net promoter scores are also considered in this process. The improved methodology can be used for direct energy in the upcoming years (Helewitz, 2013).

Conclusion on Legal procurement

The aim of the present report was to have a reflection on the policies used by National grid energy and British gas UK. The reflection includes procurement, sustainability conditions, and ethical considerations. The report considers the expansion and up taking of energy saver report to find the relationship between the customers and the services provided to them.

References of Legal procurement

Andersen, M., & Warner, M. (2016). Drafting and Negotiating Commercial Contract. Bloomsbury Additional texts.

Helewitz, J. A. (2013). Basic Contract Law for Paralegals (8 ed.). Wolters Kluwer.

Kim, N. S. (2016). The Fundamentals of Contract Law and Clauses: A Practical Approach. Edward Elgar Pub.

Longdin, I. (2013). Legal Aspects of Purchasing and Supply Chain Management (3 ed.). Springers.

Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2011). Purchasing and Supply Chain Management. Cengage Learning.

Theron, C., & Dowden, M. (2014). Strategic Sustainable Procurement: Law and Best Practice for the Public and Private Sectors. Springer.

Yorio, E. (2014). Contract Performance specific performance injunction (3 ed.). Steve the.