A scratch list for a message is

To compose simple messages, you may need only to make a scratch list of your ideas before writing. Many messages, however, may require you to make an outline to organize your thoughts.

Use the scratch list to answer the question that follows.

The Boston Hotel

High-end linens

600-thread-count sheets

Coffee maker with selected teas

Imported beer

Fresh-squeezed juices

Affordability

Food and drink

Double-thick bath towels

Silk pillowcases

Raw silk curtains with gold embellishments

$100/night four-star rooms

Free snacks, shampoo, and conditioner

Free wireless Internet

You have been asked to organize the items on the scratch list into an outline for your supervisor. You have completed the outline when your supervisor sends you a quick e-mail with the additional scratch list that follows. Your supervisor wants you to include the items on the new scratch list that fit into your existing outline.

Evening wine tasting

Sparkling water

Safety

Communication

Four-star hotel restaurant

Cleanliness

Proximity to downtown shopping

Indoor pool

Which subpoints should you include in your outline?

[removed]Sparkling water, evening wine tasting, four-star hotel restaurant

[removed]Safety, indoor pool, proximity to downtown shopping

[removed]Safety, communication, cleanliness

Once you have prepared your outline, you need to put the information into an organizational pattern that you determine based on how your audience will react to your message.

Suppose you receive the following e-mail at work. Read the message, and then complete the sentence that follows.

You will receive a bonus in your next paycheck. The sales department exceeded its goals this month for the third time this quarter. Congratulations!

In this message, the indirect or direct organizational pattern is used.