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CONTEMPORARYManagement

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CONTEMPORARYManagement

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CONTEMPORARY MANAGEMENT, ELEVENTH EDITION

Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2020 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. Previous editions © 2018, 2016, and 2014. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning.

Some ancillaries, including electronic and print components, may not be available to customers outside the United States.

This book is printed on acid-free paper.

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ISBN 978-1-260-07509-0 (bound edition) MHID 1-260-07509-5 (bound edition)

ISBN 978-1-260-48866-1 (loose-leaf edition) MHID 1-260-48866-7 (loose-leaf edition)

Managing Director: Terri Schiesl Director: Michael Ablassmeir Lead Product Developer: Kelly Delso Product Developer: Haley Burmeister Executive Marketing Manager: Debbie Clare Senior Project Manager, Core Content: Kathryn D. Wright Senior Project Manager, Assessment Content: Keri Johnson Project Manager, Media Content: Karen Jozefowicz Buyer: Sandy Ludovissy Design: Jessica Cuevas Content Licensing Specialist: Jaocb Sullivan Cover Image: ©G.LIUDMILA/Shutterstock Compositor: SPi Global

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All credits appearing on page or at the end of the book are considered to be an extension of the copyright page.

Library of Congress Cataloging-in-Publication Data

Names: Jones, Gareth R., author. | George, Jennifer M., author. Title: Contemporary management/Gareth R. Jones, Jennifer M. George, Jesse H. Jones

Graduate School of Business Rice University. Description: Eleventh edition. | New York, NY: McGraw-Hill Education, [2020] Identifiers: LCCN 2018048517| ISBN 9781260075090 (bound edition) | ISBN

1260075095 (bound edition) | ISBN 9781260488661 (loose-leaf edition) | ISBN 1260488667 (loose-leaf edition)

Subjects: LCSH: Management. Classification: LCC HD31 .J597 2020 | DDC 658--dc23 LC record available at https://lccn.loc.gov/2018048517

The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw- Hill Education does not guarantee the accuracy of the information presented at these sites.

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BRIEF CONTENTS

Part One

Management

Chapter 1 Managers and Managing

Chapter 2 The Evolution of Management Thought

Chapter 3 Values, Attitudes, Emotions, and Culture: The Manager as a Person

Part Two

The Environment of Management

Chapter 4 Ethics and Social Responsibility

Chapter 5 Managing Diverse Employees in a Multicultural Environment

Chapter 6 Managing in the Global Environment

Part Three

Decision Making, Planning, and Strategy

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Chapter 7 Decision Making, Learning, Creativity, and Entrepreneurship

Chapter 8 The Manager as a Planner and Strategist

Chapter 9 Value Chain Management: Functional Strategies for Competitive Advantage

Part Four