Alan mance nissan service

THEORY INTO PRACTICE

Bert Spector

Northeastern University

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Library of Congress Cataloging-in-Publication Data

Spector, Bert. Implementing organizational change : theory into practice / Bert Spector. — 3rd ed. p. cm. Includes bibliographical references and index. ISBN 978-0-13-272984-0 1. Organizational change. 2. Organizational behavior. 3. Personnel management. I. Title. HD58.8.S667 2013 658.4'06 — dc23

2011043785

10 9 8 7 6 5 4 3 2 1

ISBN 10: 0-13-272984-9 ISBN 13: 978-0-13-272984-0

For Maureen

CONTENTS

Preface v

Chapter 1 Organizational Change 1 Introductory Case: Organizational Change at Nokia 2 Strategic Responsiveness 3 The Three Faces of Change 5 Transformational Change 7 Employee Participation and Resistance to Change 10 Trigger Events and Change 14 Going Global and the Requirement for Organizational Change 14

Conclusion 15 • Discussion Questions 16 • Case Discussion: The ASDA Way of Working 16 • Endnotes 21

Chapter 2 Theories of Effective Change Implementation 24 Introductory Case: Turnaround and Transformation at Duke University Children’s Hospital 25 Theories of Change Implementation 26 Organization Development and Change Implementation 30 Putting It All Together: Building a Theory of Change Implementation 40

Conclusion 46 • Discussion Questions 46 • Case Discussion: Blue Cloud Gets Agile 47 • Endnotes 49

Chapter 3 Mutual Engagement and Shared Diagnosis 51 Introductory Case: “A Deer Caught in the Headlights” at HP 51 Diagnosing the Organization 52 Starting with Mutual Engagement 56 The Consultant Role 60 Getting Started with Organizational Diagnosis 61

Conclusion 69 • Discussion Questions 70 • Case Discussion: Managing Transformation at National Computer Operations 70 • Endnotes 73

Chapter 4 Organizational Redesign 75 Introductory Case: Dr. Gayle Brings Collaboration to CARE 76 Organizational Redesign 76 Understanding Design Challenges 80 Building Commitment 87 Building Collaboration 91