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INTRODUCTION:HOUSEKEEPING
OBJECTIVES:•Discuss implementing hotel codes, rules, and regulation;•Explain different skills of a good housekeeper such as interpersonal and intrapersonal skills;•List down and describe the basic functions of each personnel in the housekeeping department ;•Discuss the nature and scope of guestroom cleaning, care, and maintenance;•Enumerate bedroom and bathroom amenities offered in the hotel;•List down procedures in conducting room check, turning down service, and making up of beds;•Demonstrate proper handling of guest’s request in housekeeping and following the hotel safety and security standards;•Describe and explain the use of different types of housekeeping and front office forms;•Provide guest orientation on house rules and use of hotel tools, materials, equipment, and other amenities;•Identify common problems related to housekeeping services; and•Observe proper handling of different problems in housekeeping services.
Hotel House Rules•Designed to instill discipline among hotel staff, thereby ensuring guest satisfaction in terms of comfort, safety, and security.•Every guest coming and checking in wants security thus providing security is one of the most important duties of a hotel.
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