Baby Bunting Group Limited Half Year Ended 1 January 2017
Results Presentation 17 February 2017
Matt Spencer Chief Executive Officer & Managing Director
Darin Hoekman Chief Financial Officer
Baby Bunting
• Founded in 1979, Baby Bunting is Australia’s largest specialty baby goods retailer
• Successful multi-channel retailer operating 40 stores across Australia, with the leading specialty baby goods website by number of visits
• Target market is parents-to-be, parents, friends and family purchasing products for the 0 to 3 year age group across all demographics
• Principal product categories include prams, cots and nursery furniture, car safety, toys, babywear, feeding, nappies, manchester, associated accessories and consumables
Baby Bunting is Australia’s largest specialty retailer of baby goods, aiming to provide customers with the widest range of products, high levels of service and low prices every day
3
ALL THE BEST BRANDS AT LOW PRICES
CAR SEAT
FITTINGLAY BY
PERSONALISED SERVICE
GIFT REGISTRY
EXCLUSIVE PRODUCTS &
BRANDS
IN STOCK AND AVAILABLE
Store Experience Stores are consistent in branding, range, operations and customer service
• The widest range of products with over 6,000 products in store
• Price match guarantee and continued investment in value for the customer
• Increasing range of Private Label and Exclusive Products
• Services include lay-by, car seat fitting, parenting room, in-store / online gift registry
• Click and collect in-store fulfilment from January 2017
• Dedicated team of knowledgeable staff to service customers individual needs
• Comprehensive range of Best Buy products to meet everyday parenting needs
12
Strong customer loyalty in-store & online with a Net Promoter Score of ~58 (1)
Note: 1. Source: Baby Bunting. As at 1 January 2017. Net Promotor Score commonly referred to as NPS is a customer loyalty & satisfaction metric. Net Promoter®
and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld
Drivers of Competitive Advantage
Consistent Retail Format
Convenient Network of Stores and Online
Cost Effective Marketing
Customer Centric Team Culture
Comprehensive Range of Ancillary
Services
Competitively Priced
Widest Product Offering, In Stock
and Available
Scale Platform
10
Baby Bunting’s Store Network
Hawthorn East Bentleigh Frankston Taylors Lakes Narre Warren
Ringwood Thomastown Ballarat Geelong Hoppers Crossing
Maribyrnong Bendigo Preston (19 Aug)
Victoria
Helensvale Kawana Fortitude Valley Townsville Macgregor
Booval North Lakes Burleigh Waters Capalaba
Queensland
Penrith Warners Bay Taren Point Auburn Moore Park
West Gosford Campbelltown Camperdown (21 Oct) Belrose (19 Dec) Fyshwick (ACT)
New South Wales and ACT
Cannington Myaree Joondalup
Midland Osborne Park Baldivis (18 Nov)
Western Australia
Gepps Cross Melrose Park
South Australia
40 stores across Australia, with significant roll-out potential to over 80 stores
11
6 stores
2 stores
9 stores
10 stores
13 stores
Industry Overview
40
18 16
8
3 3 3 3
Baby Bunting Babies"R"Us Superstore
Baby Bounce
Bubs Baby Co Baby Kingdom Baby Savings Baby Mode
SPECIALTY BABY GOODS RETAILERS IN AUSTRALIA Number of Stores
Note: 1. Toys"R"Us has an additional 18 stores that sell a limited range of baby goods 2. Baby Bounce purchased 15 of 21 stores of the retail chain My Baby Warehouse (MBW). MBW went into administration in Dec-15
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Estimated addressable market is ~$2.4bn pa /
~1 million 0 to 3 year olds
Changing competitive landscape
Large number of small, specialty players & department stores
Strict Australian mandatory product safety standards provide barriers to entry
VIC, NSW, QLD, SA, WA, ACT
VIC, NSW, QLD, SA, WA, ACT
WA, QLD, NSW QLD, NSW VIC NSW NSW VIC
(1) (2)
306
191 186
67 42 40
Target Kmart Big W Myer David Jones
Baby Bunting
DEPARTMENT STORES IN AUSTRALIA Number of Stores
Department stores where baby goods are a component of the overall offer
Online www.babybunting.com.au continues to evolve & grow as the leading specialty baby goods website
Note: 1. Source: Baby Bunting. Measures total non-unique website sessions across all devices 2. Source: Google Trends for Australia only
• Online is the largest store in the network
• 55% increase in website visits on prior comparative period, and a 44% increase for the month of December year-on-year
• Significant increase in online sales on the prior comparable period, now approx. 5.9% of sales
• Social media leveraged across Facebook, Instagram, Pinterest and Twitter
• Engagement with loyal customer base through “baby talk” forums
TOTAL WEBSITE SESSIONS BY MONTH (babybunting.com.au) (1)
0
150
300
450
600
750
900
1,050
1,200
1,350