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PART 1 PLEASE RESPOND IN 275 WORDS ORIGINAL WORK, NO PLAGIARISM, 1 REFERENCE
"BankUSA" Please respond to the following:
From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.
Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position.
PART 2 PLEASE RESPOND AND COMENT TO THIS DISCUSSION NO LESS THE 175 WORDS BASE ON 1 CREDIBLE RESORCE
• From the second case study, determine the challenges faced by the Help Desk at BankUSA and suggest strategies to mitigate them.Working in customer service or a call center can be very stressful, especially when you’re being asked to make sure you keep calls down to a certain time frame. When customers call into a call center for assistance and depending on the mood of the customer and what the customers is calling about can make calls take longer than required. I wouldn’t look at how long the call takes I would look at making sure the problem is resolved the first time. I would make sure that each customer service representative is experienced and has the right training to answer any questions that come through the helpdesk. They should be knowledgeable of the company’s corporate strategy, goals and overall mission of where the company is headed.
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