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Management 5th Edition Danny Samson Richard L. Daft

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First published as Management by Dryden Press in 2000. Authorised adaptation of the fifth edition by the Dryden Press, Orlando, Florida.

Adaptation first published in 2003 Second edition published in 2005 Third edition published in 2008 Fourth edition published in 2012

This fifth edition published in 2015

Part-opening images courtesy of: iStockphoto/nickp37 (boxer); iStockphoto/Goldmund (fencer); iStockphoto/MichaelSvoboda (runner/swimmer); iStockphoto/woraput (golfer); Shutterstock. com/Fisher Photostudio (tennis).

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National Library of Australia Cataloguing-in-Publication Data Author: Samson, Danny, author. Title: Management / Danny Samson, Richard L. Daft. Edition: 5th edition. ISBN: 9780170259798 (paperback) Notes: Includes bibliographical references and index. Subjects: Industrial management--Textbooks. Management--Textbooks. Other Authors/Contributors: Daft, Richard L, author. Dewey Number: 658

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v

PArT oNE INNOvATIve MANAgeMeNT FOR A CHANgINg WORLD 1

1 The changing world of management 2 2 The evolution of management thinking 48

PArT Two THe eNvIRONMeNT OF MANAgeMeNT 87 3 The environment and corporate culture 88 4 Managing in a global environment 134 5 ethics, social responsibility and sustainable development 178 6 The environment of entrepreneurship and small-business management 224

PArT ThrEE PLANNINg 269 7 Organisational planning and goal setting 270 8 Strategy formulation and implementation 308 9 Managerial decision making 350

PArT four ORgANISINg 387 10 Fundamentals of organising 388 11 Managing change and innovation 432 12 Human resource management 476 13 Managing diversity 516

PArT fivE LeADINg 555 14 Individual behaviour in organisations 556 15 Leading in organisations 602 16 Motivating employees 644 17 Communication in organisations 684 18 Teamwork in organisations 724

PArT Six CONTROLLINg 759 19 Managerial and quality control 760 20 Managing the value chain, information technology and e-business 798 Capstone Chapter: Making effective management happen 836

B r i e f c o n t e n t s

vi

c o n t e n t s Preface XvI Resources guide XX Features matrix XXvI Acknowledgements XXvIII About the authors XXIX

chapter 1 the changing world of management 2 Why innovative management matters ____________________6 Current Challenges for managers _______________________6

Challenges for government 6 Challenges for business 7 Challenges for the individual employee 9

managers Who make a differenCe _________________________9 the definition of management _____________________________10 the four management funCtions __________________________11

Planning 11 Organising 13 Leading 13 Controlling 14

organisational performanCe ______________________________15 management skills _______________________________________________ 17

Conceptual skills 18 Human skills 18 Technical skills 19 When skills fail 20

management types ________________________________________________ 21 Vertical differences 22 Horizontal differences 23

What is it like to be a manager? ____________________________ 24 Making the leap: becoming a new manager 24

manager aCtivities ______________________________________________ 26 Adventures in multitasking 26 Life on speed dial 27 Where does a manager find the time? 28 Manager roles 29

managing in small businesses and not-for-profit organisations_____________________________ 32 state-of-the-art management CompetenCies ________ 34 turbulent times: managing Crises and unexpeCted events _______________________________________ 36

Stay calm 36 Be visible 36 Put people before business 36 Tell the truth 36 Know when to get back to business 37

australia’s managers: improving from a loW base ___________________________________________________________ 38

Manager strengths 38 Manager weaknesses 38

sustainable development: noW a Core issue for managers ______________________________________________________41

Discussion questions 43 Ethical challenge 43

» Can management afford to look the other way? 43 Group challenge 44

» Your best and worst managers 44 Case for critical analysis 44

» SharpStyle Salons 44 On the job video case 45

» Camp Bow Wow: Innovative management for a changing world 45

CourseMate 47