Beryl institute patient experience week

Trends & Issues In Executive Management For Health Care Administrators

Patient Experience

The Beryl Institute (2016) defines the patient experience as, "The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care."

No two health care organizations are exactly the same. While many health care organizations strive to provide health services that adhere to quality standards and promote patient safety, individual patient experiences may vary across different health care organizations.

Why might the patient experience be an important consideration when managing a health care organization? How might health care administration leaders determine whether their health care organization provides an excellent or high-quality patient experience?

This week, you explore the importance of patient experience for health care organizations. You examine different ways that patient experience data might inform how health services are offered in health care organizations, and you complete a patient experience data assessment for this week's Assignment.

Learning Objectives

Students will:

· Assess patient experience in relation to patient data for health care organizations.

Learning Resources

This page contains the Learning Resources for this week. Be sure to scroll down the page to see all of this week's assigned Learning Resources. To access select media resources, please use the media player below.

Note: To access this week's required library resources, please click on the link to the Course Readings List, found in the Course Materials section of your Syllabus.

Required Readings

Dempsey, C. (2016). The evolution of the patient experience. In the Society for Healthcare Strategy and Market Development of the American Hospital Association (Ed.), Futurescan healthcare trends and implications: 2016–2021 (pp. 6–10). Chicago, IL: Health Administration Press.

Groene, O., Arah, O.A., Klazinga, N.S., Wagner, C., Bartels, P.D., Kristensen, S., … Sunol, R. (2015). Patient experience shows little relationship with hospital quality management strategies. PLoS One, 10(7), 1-15.

Document: IHI Patient Experience Data Self-Assessment (PDF)

Assignment (APA 7th format) 3 pages.

Patient Experience Data Self-Assessment

As a current or future health care executive leader, you are responsible for the patient's experience in your health care organization. Whether you are overseeing a health system, hospital, clinic, or other health care organization, the patient's experience will be one of your top three priorities (Institute for Healthcare Improvement, 2016). Understanding the data involved in measuring the patient experience is an important part of what you will be undertaking.

Interpreting patient experience data can quickly become overwhelming and confusing to anyone trying to use the data for improvement. The Patient Experience Data Self-Assessment challenges knowledge and common assumptions about what the data actually means. It can be used to expand your current knowledge on effectively using patient experience data.

For this Assignment:

1. Review the IHI patient experience data in the link provided.

2. Complete the IHI document by printing it, marking it manually, and then scanning it as a PDF document.

3. In a separate MS Word document, provide brief narrative justification for your responses to the six [6] questions.

4. Upload both the PDF and Word documents into the Week 2 Assignment area.

5. Alternatively, if you have the Adobe program that allows you to type directly into the IHI document, you are free to do so and upload that one document.

The Assignment: (3 pages)

By Day 7

Submit your Assignment.

Submission and Grading Information

To submit your completed Assignment for review and grading, do the following:

Please save your Assignment using the naming convention “WK2Assgn+last name+first initial.(extension)” as the name.

Click the Week 2 Assignment Rubric to review the Grading Criteria for the Assignment.

Click the Week 2 Assignment link. You will also be able to “View Rubric” for grading criteria from this area.

Next, from the Attach File area, click on the Browse My Computer button. Find the document you saved as “WK2Assgn+last name+first initial.(extension)” and click Open.

If applicable: From the Plagiarism Tools area, click the checkbox for I agree to submit my paper(s) to the Global Reference Database.

Click on the Submit button to complete your submission.

Grading Criteria

To access your rubric:

Week 2 Assignment Rubric

Check Your Assignment Draft for Authenticity

To check your Assignment draft for authenticity:

Submit your Week 2 Assignment draft and review the originality report.

Submit Your Assignment by Day 7

To submit your Assignment: Week 2 Assignment