Blue nile ring sizer pdf

Supply Chain Management STRATEGY, PLANNING, AND OPERATION

Fi f t h E d i t i o n

Sunil Chopra Kellogg School of Management

Peter Meindl Kepos Capital

Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto

Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo

Editorial Director: Sally Yagan Editor in Chief: Donna Battista Senior Acquisitions Editor: Chuck Synovec Editorial Project Manager: Mary Kate Murray Editorial Assistant: Ashlee Bradbury Director of Marketing: Maggie Moylan Executive Marketing Manager: Anne Fahlgren Production Project Manager: Clara Bartunek Manager Central Design: Jayne Conte Cover Designer: Suzanne Behnke

Credits and acknowledgments borrowed from other sources and reproduced, with permission, in this textbook appear on the appropriate page within text.

Copyright © 2013, 2010, 2007, 2004, 2001 by Pearson Education, Inc., publishing as Prentice Hall. All rights reserved. Manufactured in the United States of America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458, or you may fax your request to 201-236-3290.

Many of the designations by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps.

Library of Congress Cataloging-in-Publication Data

Chopra, Sunil, Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl.—5th ed.

p. cm. ISBN-13: 978-0-13-274395-2 (alk. paper) ISBN-10: 0-13-274395-7 (alk. paper)

1. Marketing channels—Management. 2. Delivery of goods—Management. 3. Physical distribution of goods— Management. 4. Customer services—Management. 5. Industrial procurement. 6. Materials management. I. Meindl, Peter. II. Title. HF5415.13.C533 2013 658.7—dc23

2011037269

10 9 8 7 6 5 4 3 2 1

ISBN 10: 0-13-274395-7 ISBN 13: 978-0-13-274395-2

Microsoft and/or its respective suppliers make no representations about the suitability of the information contained in the documents and related graphics published as part of the services for any purpose. All such documents and related graphics are provided “as is” without warranty of any kind. Microsoft and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, including all warranties and conditions of merchantability, whether express, implied or statutory, fitness for a particular purpose, title and non-infringement. In no event shall Microsoft and/or its respective suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of information available from the services.

The documents and related graphics contained herein could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Microsoft and/or its respective suppliers may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time. Partial screen shots may be viewed in full within the software version specified.

Manager, Rights and Permissions: Estelle Simpson Cover Art: Fotolia Media Project Manager: John Cassar Media Editor: Sarah Peterson Full-Service Project Management: Abinaya Rajendran,

Integra Software Services Pvt. Ltd. Printer/Binder: Edwards Brothers, Inc. Cover Printer: Lehigh / Phoenix - Hagerstown Text Font:Times 10/12 Times Roman

Microsoft® and Windows® are registered trademarks of the Microsoft Corporation in the U.S.A. and other countries. This book is not sponsored or endorsed by or affiliated with the Microsoft Corporation.

Dedication

I would like to thank my colleagues at Kellogg for all that I have learned from them about logistics and supply chain management. I am grateful for the love and encouragement my parents, Krishan and Pushpa, and sisters, Sudha and

Swati, have always provided during every endeavor in my life. I thank my children, Ravi and Rajiv, for the joy they have brought me. Finally, none of this would have been possible without the constant love, caring, and support of my

wife, Maria Cristina.

—Sunil Chopra

I would like to thank three mentors—Sunil Chopra, Hau Lee, and Gerry Lieberman—who have taught me a great deal. Thank you also to my parents and sister for their love, and to my sons, Jamie and Eric, for making me smile and teaching me what life is truly all about. Most important, I thank my wife,

Sarah, who makes life wonderful and whom I love with all of my heart.

—Pete Meindl

ABOUT THE AUTHORS

SUNIL CHOPRA

Sunil Chopra is the IBM Distinguished Professor of Operations Management and Information Systems at the Kellogg School of Management. He has served as the interim dean and senior associate dean for curriculum and teaching, and the codirector of the MMM program, a joint dual-degree program between the Kellogg School of Management and the McCormick School of Engineering at Northwestern University. He has a Ph.D. in operations research from SUNY at Stony Brook. Prior to joining Kellogg, he taught at New York University and spent a year at IBM Research.

Professor Chopra’s research and teaching interests are in supply chain and logistics management, operations management, and the design of telecommunication networks. He has won several teaching awards at the MBA and Executive programs of Kellogg. He has authored more than 40 papers and two books.

He has been a department editor for Management Science and an associate editor for Manufacturing & Service Operations Management, Operations Research, and Decision Sciences Journal. His recent research has focused on understanding supply chain risk and devising effective risk mitigation strategies. He has also consulted for several firms in the area of supply chain and operations management.

PETER MEINDL