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Case Study

QUESTIONS FOR CASE STUDY 3A AND 3B

Munro Chapter 4

· Explain the project selection process and the factors to consider when choosing to use the Six Sigma DMAIC methodology or other problem-solving processes.

· Identify and explain process components and boundaries, and then illustrate how processes span across multiple functional areas and the challenges derived from process improvement efforts.

· Recognize assorted kinds of benchmarking (i.e., competitive, collaborative and best practices).

· Recognize process input and output variables. Assess their relationships by utilizing the SIPOC model.

· Recognize the process owners and additional stakeholders within a project.

Munro Chapter 5

· Pinpoint the internal and external customers of a project and how the project impacts them

· Assemble customer feedback with surveys, focus groups, interviews, and other forms of observation. Recognize the key elements for these tools to be efficient. Eliminate vagueness, ambiguity, and unintentional bias by reviewing data collection questions.

· Utilize QFD to translate customer requirements statements into product features, performance measures, or improvement opportunities. Apply weighting methods when necessary to enhance the significance and urgency of various types of input.

Munro Chapter 6 / PMBOK Chapter 8

· Define and explain aspects of a project charter, and create a problem statement that features baseline data/current status to improve, and project goals.

· Assist in defining the project scope by utilizing process maps, Pareto charts, and other quality tools.

· Assist in developing primary metrics and consequential metrics that may result from making the planned improvement.

· Utilize Gantt charts, CPM and PERT charts to plan projects and observe their development.

· Identify the types of data and input that can document a project. Identify and assist in developing suitable presentation tools for phase reviews and management updates.

· Understand how to incorporate plan quality (PMBOK “plan quality management”) in relation to project management.

Munro Chapter 7 / PMBOK Chapter 8

Describe, choose, and use these tools:

1. Activity network diagrams

2. Affinity diagrams

3. Tree diagrams

4. Interrelationship diagraphs

5. Matrix diagrams

6. Prioritization matrices

7. Process decision program charts

· Understand how to apply these tools in a project environment to aid in managing quality in project management (PMBOK “manage project quality”).

· Understand how these tools can be utilized in a project environment to control project outputs in project management (PMBOK “control project quality”).