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Bsbhrm506 manage recruitment selection and induction processes answers

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Part of a suite of support materials for the


BSB Business Services Training Package


Student Workbook BSBHRM506 Manage recruitment selection


and induction processes 1st Edition 2015


Acknowledgement


Innovation and Business Industry Skills Council (IBSA) would like to acknowledge HASCOM Pty Ltd for their assistance with the development of the resource for BSBHRM506A.


BSBHRM506A 1st edition writer: Andrea Hayes


BSBHRM506A 2nd edition revised by: IBSA


Revised by IBSA for BSBHRM506 (2015)


Copyright and Trade Mark Statement


© 2015 Innovation and Business Industry Skills Council Ltd


All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, Innovation and Business Industry Skills Council Ltd (‘IBSA’).


Use of this work for purposes other than those indicated above, requires the prior written permission of IBSA. Requests should be addressed to Product Development Manager, IBSA, Level 11, 176 Wellington Parade East Melbourne VIC 3002 or email sales@ibsa.org.au.


‘Innovation and Business Skills Australia’, ‘IBSA’ and the IBSA logo are trade marks of IBSA.


Disclaimer


Care has been taken in the preparation of the material in this document, but, to the extent permitted by law, IBSA and the original developer do not warrant that any licensing or registration requirements specified in this document are either complete or up-to-date for your State or Territory or that the information contained in this document is error-free or fit for any particular purpose. To the extent permitted by law, IBSA and the original developer do not accept any liability for any damage or loss (including loss of profits, loss of revenue, indirect and consequential loss) incurred by any person as a result of relying on the information contained in this document.


The information is provided on the basis that all persons accessing the information contained in this document undertake responsibility for assessing the relevance and accuracy of its content. If this information appears online, no responsibility is taken for any information or services which may appear on any linked websites, or other linked information sources, that are not controlled by IBSA. Use of versions of this document made available online or in other electronic formats is subject to the applicable terms of use.


To the extent permitted by law, all implied terms are excluded from the arrangement under which this document is purchased from IBSA, and, if any term or condition that cannot lawfully be excluded is implied by law into, or deemed to apply to, that arrangement, then the liability of IBSA, and the purchaser’s sole remedy, for a breach of the term or condition is limited, at IBSA’s option, to any one of the following, as applicable:


(a) if the breach relates to goods: (i) repairing; (ii) replacing; or (iii) paying the cost of repairing or replacing, the goods; or


(b) if the breach relates to services: (i) re-supplying; or (ii) paying the cost of re-supplying, the services.


Published by: Innovation and Business Industry Skills Council Ltd Level 11 176 Wellington Parade East Melbourne VIC 3002 Phone: +61 3 9815 7000 Fax: +61 3 9815 7001 Email: reception@ibsa.org.au www.ibsa.org.au


First published: June 2015


1st edition version: 1


Release date: June 2015


ISBN: 978-1-925328-33-2


Stock code: BSBHRM5061W


mailto:sales@ibsa.org.au

mailto:reception@ibsa.org.au

http://www.ibsa.org.au/

Table of Contents


Getting Started ....................................................................................................................1


Introduction .........................................................................................................................2


Section 1 – Overview ..........................................................................................................3


What skills will you need? ............................................................................................3


Recruitment, selection and induction process ...........................................................4


Key terms ......................................................................................................................5


Working in organisations ..............................................................................................9


Common problems .................................................................................................... 10


Relevant legislation ................................................................................................... 11


Section summary ....................................................................................................... 12


Further reading .......................................................................................................... 13


Section checklist ........................................................................................................ 13


Section 2 – Training and Support ................................................................................... 14


What skills will you need? ......................................................................................... 15


The training environment .......................................................................................... 15


Training tasks and methods ...................................................................................... 18


Monitoring and evaluation ........................................................................................ 21


Section summary ....................................................................................................... 23


Further reading .......................................................................................................... 23


Section checklist ........................................................................................................ 24


Section 3 – Recruitment Process.................................................................................... 25


What skills will you need? ......................................................................................... 26


Recruitment process overview .................................................................................. 26


Position analysis ........................................................................................................ 28


Position description ................................................................................................... 29


Person specification .................................................................................................. 30


Selection criteria/competency requirements .......................................................... 30


Specialists and outsourcing ...................................................................................... 33


Advertising .................................................................................................................. 35


Section summary ....................................................................................................... 36


Further reading .......................................................................................................... 36


Section checklist ........................................................................................................ 36


Section 4 – Selection Process ......................................................................................... 38


What skills will you need? ......................................................................................... 39


Overview of selection process ................................................................................... 39


Screening methods .................................................................................................... 42


Selection techniques ................................................................................................. 44


Interview preparation................................................................................................. 46


Selection decision ...................................................................................................... 47


Post-selection strategies and procedures ................................................................ 48


Section summary ....................................................................................................... 51


Further reading .......................................................................................................... 51


Section checklist ........................................................................................................ 51


Section 5 – Manage Induction Process .......................................................................... 53


What skills will you need? ......................................................................................... 54


Induction process overview ....................................................................................... 54


Induction personnel and tasks ................................................................................. 56


Induction program content ........................................................................................ 58


Induction kit ............................................................................................................... 59


Section summary ....................................................................................................... 62


Further reading .......................................................................................................... 62


Section checklist ........................................................................................................ 63


Glossary ............................................................................................................................ 64


Appendices ....................................................................................................................... 65


Appendix 1 – Key terms ............................................................................................ 65


Appendix 2 – Innovative Widgets telephone policy and procedure........................ 66


Appendix 3 – Keys Real Estate internal newsletters ............................................... 68


Appendix 4 – Process check ..................................................................................... 70


Appendix 5 – Federal legislation worksheet ............................................................ 72


Appendix 6 – Learning styles worksheet .................................................................. 74


Appendix 7 – Facilitate and monitor training tasks ................................................. 75


Appendix 8 – Position description template ............................................................ 76


Appendix 9 – Business Travel project manager position description .................... 77


Appendix 10 – Competency requirements ............................................................... 78


Appendix 11 – Dodgy Bros advertising language worksheet.................................. 79


Appendix 12 – Sample application form .................................................................. 80


Appendix 13 – Monitoring and evaluation ............................................................... 81


Appendix 14 – Induction training and support ........................................................ 83


Student Workbook Getting Started


BSBHRM506 Manage recruitment selection and induction processes 1st edition version: 1 © 2015 Innovation and Business Industry Skills Council Ltd Page 1 of 84


Getting Started This unit provides you with the knowledge and skills you need to manage recruitment, selection and induction processes in a workplace environment.


Effective recruitment, selection and induction processes mean retention of employees in an organisation. A person who can manage these processes is a valuable asset in any workplace.


This Student Workbook contains additional reading, hints and activities to help you develop recruitment, selection and induction policies and procedures as well as training and supporting staff. It also provides information about monitoring and evaluating these processes.


This Student Workbook can be used in conjunction with facilitator-led activities and presentations.


The Student Workbook is organised under the following headings:


● Introduction


● Section 1 – Overview


● Section 2 – Training and support


● Section 3 – Recruitment process


● Section 4 – Selection process


● Section 5 – Manage induction process


Please note that any URLs contained in the recommended reading, learning content and learning activities of this publication were checked for currency during the production process. Note, however, IBSA cannot vouch for the ongoing currency of URLs.


Every endeavour has been made to provide a full reference for all web links. Where URLs are not current we recommend using the reference information provided to search for the source in your chosen search engine.


This Student Workbook has been designed to work in conjunction with a human resources textbook called Human resource management: strategies and processes. References to readings in this textbook are made throughout the Student Workbook.


Nankervis, A., Compton, R. and Baird, M., 2007, Human resources management: strategies and processes, 6th Edn, Cengage Learning Australia, Melbourne.


ISBN-13: 9780170134200 ISBN-10: 0170134202


Alan Nankervis – RMIT


Robert Leigh Compton – Australian Catholic University


Marian Baird – University of Sydney


Introduction Student Workbook


1st edition version: 1 BSBHRM506 Manage recruitment selection and induction processes Page 2 of 84 © 2015 Innovation and Business Industry Skills Council Ltd


Introduction Managing the ongoing cycle of recruitment, selection and induction processes in an organisation is an essential and important role. This role may be filled by human resources manager or personnel in a large organisation or by a supervisor or manager in a smaller organisation.


Knowledge and skills associated with managing recruitment, selection and inductions processes involves; developing processes, training and supporting staff to implement these processes and monitoring and evaluating these processes. These varied knowledge and skills can be acquired through experience, study and training. The more you learn the more proficient you will become at managing these processes.

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