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Bsbldr502 lead and manage effective workplace relationships pdf

29/12/2020 Client: saad24vbs Deadline: 12 Hours

Assessment Task 1 BSBLDR502 Lead and manage effective workplace relationships


BSBLDR502 Lead and manage effective workplace relationships 1st edition version: 1


© 2015 Innovation and Business Industry Skills Council Ltd Page 1 of 6


Plan and present workplace


communication systems


Submission details


Candidate’s name Phone no.


Assessor’s name Phone no.


Assessment site


Assessment date/s Time/s


The assessment task is due on the date specified by your assessor. Any variations to this


arrangement must be approved in writing by your assessor.


Submit this document with any required evidence attached. See specifications below


for details.


Performance objective


You will demonstrate the skills and knowledge required to plan communication systems.


Assessment description


Using the simulated business information provided, and in response to a scenario, you


will prepare a portfolio of communications planning documentation that includes a


communications strategy and grievance procedure. You will also prepare and deliver a


presentation to the senior management team on your plans for managing


communications and consultation.


Procedure


Part A: Communications planning portfolio


1. Review the scenario in Appendix 1, particularly the background to the simulated


organisation, current change issues, communication and consultation needs, and


information about your role as Communications Consultant.


2. Review JKL Industries simulated business documentation, including strategic plans


and operational plans. Note what the organisation does, how it does it, what its


goals and objectives are, and who its stakeholders and customers are.


Assessment Task 1 BSBLDR502 Lead and manage effective workplace relationships


BSBLDR502 Lead and manage effective workplace relationships 1st edition version: 1


© 2015 Innovation and Business Industry Skills Council Ltd Page 2 of 6


3. Develop a draft communications strategy for meeting organisational needs that


includes:


a. two to three communications objectives


b. at least two different audiences, for example, senior management, work


teams, or individual employees


c. at least two methods of communication or media


d. at least two provisions to facilitate bottom-up consultation (from employees


to management); for example, consultation on employee health and safety,


consultation on continuous improvement of work processes, consultation on


employee conditions and pay, or consultation on job roles and performance


expectations.


Note: Ensure you also provide for management feedback on consultation


back to employees.


4. Develop a short (less than one page) grievance procedure.


5. Submit your portfolio in accordance with quality specifications outlined below.


Part B: Presentation to the senior management team


Research, plan and deliver a 10–15 minute presentation to senior managers on your


proposed communications planning.


1. Prepare a business presentation in response to the scenario described in the


scenario. Determine and prepare to discuss:


a. Audience needs and relevant interpersonal skills you will need to deploy to


win support for your ideas.


b. Organisational needs:


i. internal strategic needs, goals and objectives


ii. external regulatory or legal requirements, such as for WHS


consultation, anti-discrimination or industrial relations


iii. business ethics requirements.


c. Your proposed approach to communications and consultation to meet


organisational and audience needs:


i. Prepare to explain your draft communications strategy, organisational


policies and procedures, and how such communications systems and


policies can support a coordinated approach to developing effective


work relationships.


2. Arrange a time and location to deliver your presentation to the senior management


team.


3. Deliver the presentation to the senior management team. Ensure you deliver your


presentation in accordance with deliverables and quality specifications outlined


below.


Assessment Task 1 BSBLDR502 Lead and manage effective workplace relationships


BSBLDR502 Lead and manage effective workplace relationships 1st edition version: 1


© 2015 Innovation and Business Industry Skills Council Ltd Page 3 of 6


Specifications


You must:


● submit a communications planning portfolio that includes:


o a communications strategy


o a short grievance procedure.


● deliver a 10–15-minute presentation on your proposed communications strategy.


Your assessor will be looking for evidence of your ability to:


● provide leadership through your own behaviour including professional conduct that


promotes trust with a business audience


● explain how communications systems, policies and procedures can support the


development of effective work relationships


● explain how your communications strategy addresses legislative or regulatory


requirements


● interact with others through:


o building professional trust


o demonstrating high level support and facilitation skills and your ability to


engage and motivate others


● get the work done through:


o taking public responsibility for planning and sequencing complex tasks to


achieve organisational goals


o developing processes and plans for complex communication activities with


strategic importance


o analysing information to inform decisions about organisational


communications strategy


o identifying opportunities for improvement in communications


● develop processes to manage ideas and information including:


o communicating information to support others to achieve work responsibilities


o facilitating employees’ contributions to consultation on work issues


o providing feedback on the outcomes of consultations


o resolution of issues raised or referral to relevant personnel


● demonstrate writing skills through:


o researching and preparing plans and policies incorporating appropriate


vocabulary, grammatical structure and conventions.


Assessment Task 1 BSBLDR502 Lead and manage effective workplace relationships


BSBLDR502 Lead and manage effective workplace relationships 1st edition version: 1


© 2015 Innovation and Business Industry Skills Council Ltd Page 4 of 6


Adjustment for distance-based learners


● No changes to the assessment procedure or specification are required.


● The presentation may be conducted via video or teleconferencing.


● Documentation may be submitted electronically.


● A follow-up interview may be required (at the discretion of the assessor).


Assessment Task 1 BSBLDR502 Lead and manage effective workplace relationships


BSBLDR502 Lead and manage effective workplace relationships 1st edition version: 1


© 2015 Innovation and Business Industry Skills Council Ltd Page 5 of 6


Appendix 1: Scenario – JKL Industries


JKL Industries overview


JKL Industries is an Australian-owned company, selling forklifts, small trucks and spare


parts to industry. They also have a division that leases forklifts and small trucks.


The company’s head office is in Sydney and has branches in Brisbane, Melbourne, Perth,


Adelaide and Canberra.


Change


After 12 years in business, focusing on forklifts and small trucks, JKL Industries has


negotiated the sales rights to a range of medium and large trucks from an overseas


supplier. This opportunity will provide JKL Industries with an advantage in range over its


competitors.


Sales results over the past five years have indicated strong growth in forklift and truck


sales, which have averaged 10% sales growth per annum. The rental market has been in


decline for the past three years due to the reduced costs of these vehicles and some


taxation benefits to industries who purchase these vehicles.


Taking the sales rights opportunity will, however, entail some significant changes,


including significant changes to the current organisational structure. The company will


reposition itself to focus solely on retail sales and service and exit the rentals market, in


which forces such as competition and consumer choice reduce potential profitability.


In accordance with the organisation’s values, JKL Industries intends (to the extent


feasible) to recruit from within the company and up-skill or re-skill existing employees


presently working in rentals who wish to remain with the company.


Given the company’s previous history of employee grievances over pay and conditions


and current plans to restructure, JKL Industries has identified poor communications and


an organisational climate of conflict as a risk to business goals.


Moving forward, the organisation intends to build and maintain a positive organisational


culture, reduce risk and achieve organisational goals through:


● developing an effective policy framework for managing internal communications


and consultation, in accordance with organisational objectives, business ethics,


and compliance requirements


● communicating and building support for organisational initiatives and objectives


● managing information flow to:


o provide managers and employees with at-hand information to perform their


work responsibilities


o communicate ideas for improvement (top-down and bottom-up)


o facilitate feedback both to and from employees and management on relevant


work performance and outcomes of consultation.


Communication and consultation issues


An internal management review of the organisation has uncovered the following issues:


Assessment Task 1 BSBLDR502 Lead and manage effective workplace relationships


BSBLDR502 Lead and manage effective workplace relationships 1st edition version: 1


© 2015 Innovation and Business Industry Skills Council Ltd Page 6 of 6


● A lack of an overarching approach to information management that helps to


promote common understanding of team goals and organisational values and to


build strategic relationships.


● Slow responses to internal and external customer needs.


● Slow and ineffective communication of and implementation of ideas for improved


processes.


● Ineffective or no use of modern communication technologies and social platforms.


● Inadequate consultation, resulting in risks to compliance (particularly WHS


consultation requirements) and too little bottom-up information flow from


employees to management. This latter results in poor organisational take-up of


improvement ideas identified by teams and individuals at lower levels of the


organisation and by customer-facing managers and employees.


● Inconsistent application by managers of grievance procedures posing a risk to


employee relations.


● Poor sense of employee engagement, empowerment and accountability for work


performance.


● Poor general awareness of (and therefore poor support of) organisational goals,


ethics, values.


Your role


You are a communications consultant. You have been engaged by JKL Industries to revise


and update strategies and processes to manage communications and information flow


within the organisation.


Note that the senior management team may be resistant to changes to communication


strategies, policies and procedures. In particular, they are concerned that a new approach


to communications may result in a less cohesive organisation.


You will need to ensure your communications strategy and processes address


organisational issues, while using your highly developed interpersonal skills to engage


and motivate the senior management team to embrace your proposed changes.


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